Troubleshooting guide

TD 92735EN
15 May 2012 / Ver. G
Installation and Operation Manual
Unite Connectivity Manager
23
3 Click the “Advanced diversion” button on the User Setup page.
4 Click the symbol to the right of the “Edit” symbol to add a new diversion rule.
5 The diversion is defined by a diversion condition and a destination on diversion.
NOTE: If the Number Plan is used for address look up, the category “Number plan” is used. If
the message is diverted with direct addressing, the selected category is used.
6 Click “Save”.
4.2.2 Create Diversion Chains
Up to 10 diversions can be added in a diversion chain. For every new diversion click the
symbol after the diversion condition.
1 Click Messaging > Users in the menu on the Configuration page.
2 Click the symbol to the right of the user.
Setting Description
Condition: Three conditions are available for diversions added below the primary
diversion:
- Absent, the handset is reported absent
- Out of range, the handset is out of range
- Not reachable, covers all message delivery failures, absent and out of
range included.
Work Shift: Messages can be diverted to different Call IDs depending on active
work shift. Created work shifts will also appear in the drop-down list,
but in addition two other alternatives can be selected:
- Always, messages will be sent to the specified number/address
regardless of active work shift.
-Between shift, messages will be sent to the specified number/address
to prevent messages from being undelivered if no Work Shift is active.
Device: - Devices added for the user will be available in drop-down list.
- Manual, manually enter a Call ID or number and category.
Number/
Address:
A Call ID in the number plan or a number/address
Category: The messaging system to which the handset belongs, (defined in the
Setup Wizard). Updating or adding messaging systems is done in
Messaging > Categories.