Troubleshooting guide

TD 92735EN
15 May 2012 / Ver. G
Installation and Operation Manual
Unite Connectivity Manager
Contents
1. Introduction ................................................................................................................... 1
1.1 Licenses for Unite CM .............................................................................................................. 1
1.2 Abbreviation and Glossary..................................................................................................... 4
1.3 How to Use this Document .................................................................................................... 5
1.4 Included in the Delivery .......................................................................................................... 7
1.5 Technical Solution .................................................................................................................... 8
1.6 Requirements............................................................................................................................ 8
2 Installation and Configuration steps............................................................................ 9
2.1 Cables and Adapters................................................................................................................ 9
2.2 Information required for the Setup ..................................................................................... 9
2.3 Accessing Unite CM.................................................................................................................. 9
2.4 Basic Configuration Steps ................................................................................................... 10
2.5 Optional Settings................................................................................................................... 11
3 General .......................................................................................................................... 13
3.1 Graphical User Interfaces (GUI’s)....................................................................................... 13
3.2 Authentication Levels and Default Passwords.............................................................. 15
3.3 Password Settings ................................................................................................................ 16
3.4 Disable the NetBIOS Service................................................................................................ 17
3.5 Allow Fragmented TCP Packets ......................................................................................... 17
3.6 Demonstration Mode ........................................................................................................... 17
3.7 Message Routing Description............................................................................................. 18
4 Basic Configuration ...................................................................................................... 19
4.1 Add Users to Unite CM ......................................................................................................... 19
4.2 Additional User Settings ..................................................................................................... 20
4.3 Create Groups......................................................................................................................... 26
4.4 Create User Teams ................................................................................................................ 30
4.5 Create Work Shifts................................................................................................................ 31
4.6 Configure the Phonebook ................................................................................................... 32
4.7 Input/Output Setup.............................................................................................................. 34
4.8 Alarm Handling...................................................................................................................... 38
4.9 Advanced Event Handling................................................................................................... 46
4.10 System Supervision............................................................................................................ 53
4.11 Status .................................................................................................................................... 53
4.12 Redundancy ......................................................................................................................... 59
4.13 Backup the Configuration................................................................................................. 64
4.14 Restore the Configuration ................................................................................................ 65
5 Device Manager ............................................................................................................ 66