Troubleshooting guide

TD 92735EN
15 May 2012 / Ver. G
Installation and Operation Manual
Unite Connectivity Manager
20
5 Click the “ ” symbol to save the added user only.
Use the “Save” button to save all users if many users are added.
4.1.1 Import Users from a CSV File
A CSV file template with instructions how to add user information, is included in Unite CM.
Obtain the template and read the instructions carefully since the user information must be
added in the right order.
Obtain the CSV template
1 Click “Users & Groups” on the start page.
2 Select Messaging > Import in the menu on the Configuration page
3 Select character to use as separator in the template.
4 Click the “Import Template” link and save the file.
5 Open the CSV file and read the instructions.
6 Add users and save the file.
Import the users
7 Click “Browse” to locate the CSV file.
8Click “Import”.
Note that user information in the CSV file only adds new users to Unite CM, it does not
support editing of existing users. If user information in Unite CM needs to be edited, it must
be done manually in the user interface.
4.2 Additional User Settings
Additional user settings are set on the User Setup page. This page is reached by clicking the
symbol to the right of an existing user, or by clicking the “Advanced Add” button for a
new user.
1 Click “Users & Groups” on the start page.
2 Select Messaging > Users in the menu on the Configuration page.
Divert to Number/Address: The number/address to divert the message to if the Call
ID is not reachable (delivery failure, absent or out of
range). This is the primary destination for diverted
messages. However, conditional diversions can be added
after creation of the primary diversion. See 4.2.1
Advanced Diversion on page 22.
Category: The messaging system to which the handset that shall
receive the diverted messages belongs.