Troubleshooting guide

TD 92735EN
15 May 2012 / Ver. G
Installation and Operation Manual
Unite Connectivity Manager
197
24.6 Advanced Troubleshooting
Unite CM Advanced Configuration page (requires system administrator rights) includes
advanced troubleshooting. Snapshots of selected logs or a complete log can be viewed.
1 Click “Configuration” on the start page.
2 Select Other > Advanced Configuration in the menu on the Configuration page.
3 Click the “Troubleshoot” button on the Advanced Configuration page.
4 In the left menu on the Troubleshoot page you can view logs and find detailed
information about the system.
• Specify Information to Log
Standard debug is set by default but this can be extended and show more details.
1 Click “System Information” in the left menu.
2 Enable desired logs and click “Activate”.
• Send Test Message
The Troubleshoot page also includes the possibility to send test messages.
1 Click “Send Test Message” in the left menu.
2 Enter Call ID and click “Send Message”.
24.7 What to consider when replacing a module
• IP Address
•License
•Module key
• Remember where cables were connected
24.8 Technical Support
For technical support please contact your local Ascom representative.
Demonstration Mode Demonstration Mode is activated by pressing the Mode button for
10 seconds. Unite CM will then run with full functionality for 2 hours,
then it returns to the configured license! If it works in Demonstration
Mode and not in normal operation you probably have a license
problem.
Active faults Refer to 4.11.1 Active Faults on page 53.
Fault logging Refer to 4.11.4 Fault Log on page 55 and 4.11.5 Administer Fault
Log on page 56.
System Information Refer to 23.1.2 System Supervision on page 159.
Site Information Refer to 4.11.6 Site Information on page 57.