Troubleshooting guide

TD 92735EN
15 May 2012 / Ver. G
Installation and Operation Manual
Unite Connectivity Manager
193
24.4.3 Troubleshooting for NetPage
Example:
In the figure above, the Not reachable condition(8000->WLAN Messaging Interface) will
not be performed due to the Out of range condition (7000->WLAN Messaging Interface) in
the inactive shift blocks the Not reachable condition in the active shift.
The solution is to add an additional Out of range condition as shown in the figure above. In
this case, the diversion will be sent to 8000 (if needed).
Fault Probable cause Action or comment
• My Groups and My
Messages do not work.
– Cookies are not allowed in
your web browser.
Check that cookies are enabled in
your web browser.
• Number list or Common
Messages are
unsatisfactorily updated
--- Refresh the cache memory on the
web browser. If they still are
unsatisfactory, refresh catching
proxy (if any). In, for example
Microsoft Internet Explorer, this
can be achieved by pressing
CTRL+F5.
• Entire Message history
including column headings
doesn’t appear
– The Java Virtual Machine
may be missing on your
computer.
Contact your IT department for
assistance.
Fault Probable cause Action or comment