Troubleshooting guide

TD 92735EN
15 May 2012 / Ver. G
Installation and Operation Manual
Unite Connectivity Manager
192
• LDAP queries sometimes
returns no value.
– The phonebook uses
Microsoft Active Directory
which doesn’t allow
anonymously referrals.
Configure the phonebook to use
port 3286 to Microsoft Global
Catalog (GC) instead of port 389.
GC is a service in Microsoft Active
Directory.
Configure GC to synchronize all
attributes that is needed for
users in the phonebook.
• Import of language to
the configuration GUI fails.
The language file has the
wrong format.
Export the default language to
set the format and edit the
language file.
• Set language fails in
Unite CM.
– The language file might be
faulty.
Try to import the language file
again and verify that it is OK. If
not, the file is corrupt.
• Several functions of the
system does not start.
– There is not a valid license. Enter a valid license and restart
the module.
• Spontaneous restarts of
the application Serial
Interface is seen in the
error log.
– Multiple applications. Make sure you do not have
multiple applications configured
for Serial port 1, for instance GSM
or DECT together with Serial
Interface.
• Advanced diversion is
not performed when
diverting from an inactive
work shift to an active
work shift.
– This occurs when you have
an Out of range condition in
an inactive work shift, and a
Not reachable condition in an
active work shift.
Since the Out of range
condition not should be
performed —due to it
belongs to an inactive work
shift — the Advanced
Diversion function tries to use
the Not reachable condition
due to it belongs to an active
work shift.
In this case, the Not reachable
condition will not be
performed due to the Out of
range condition blocks the
Not reachable diversion.
See the example below for more
information.
Fault Probable cause Action or comment