Troubleshooting guide

TD 92735EN
15 May 2012 / Ver. G
Installation and Operation Manual
Unite Connectivity Manager
191
24.4.2 Troubleshooting Guide for Unite CM
This part of the Troubleshooting Guide lists possible faults that are not connected to the
Device Manager
• The handset does not log
on to the device manager
OTA.
– The Domain ID is not set
correctly in the IPBS.
– The system does not
support service discovery.
Reconfigure it to match the
device manager Service
Discovery parameter Domain ID.
Erase the Domain ID in the IPBS
and set the IP address to the
device manager under Advanced
Settings > Device Management.
• The WLAN handset does
not log on to the device
manager OTA.
– Both IMS/IP and Unite CM
are used. An i62 WLAN
handset logs on to the IMS/IP.
The IMS/IP does not support
i62 which mean that it cannot
forward the correct handset
login information to Unite CM.
• When trying to manage
the license for a device,
the status is changed to
“server failure”.
The firewall has closed port
number 443 for https
communication.
Reconfigure the firewall to allow
https communications via port
443.
Fault Probable cause Action or comment
• It is not possible to send
SMS to a specific device.
– The device does not support
SMS.
– Unite CM license does not
support SMS.
– The IPBS UNITE SMS
parameter is misconfigured.
---
Upgrade the license to support
SMS.
Set the parameter so that it
points out Unite CM containing
the DECT Interface.
• It is not possible to edit
the Central Phonebook.
– The phonebook is
configured to be read-only.
– The phonebook is
configured to use an LDAP
server
Edit the external phonebook file
and re-import it to the Central
Phonebook.
Access the LDAP server and alter
the desired entry. After
“commit”, the new data will be
available for the Central
Phonebook.
Fault Probable cause Action or comment