Troubleshooting guide

TD 92735EN
15 May 2012 / Ver. G
Installation and Operation Manual
Unite Connectivity Manager
190
• The parameter version is
displayed in dark red in
the Device Manager GUI.
The version of the imported
.pkg files are not 100%
compatible with the device.
Import a .pkg file suitable for the
device. The .pkg file is provided
by the supplier.
• The parameter version of
the Number in the
Numbers tab is higher
than in the parameter
version of the device in
the Devices tab.
The device has been
downgraded to a previous
software version with lower
parameter version.
No action needed. This is not an
error. The parameter version will
be the same after a software
upgrade has been performed on
device.
• No numbers are visible of
the selected device type in
the Number tab.
The search field is red. Current
search returns no hit.
Alter search or use "show all" to
reset search to default.
• “Go to number” is
dimmed out for a device in
the device view.
The selected device has no
number associated to it.
– Assign a new number to the
device.
– Associate a new or existing
number to the current device.
• The handset is not visible
in the Number tab.
– The handset has no number
associated.
– The device is offline and not
saved as number.
Assign or associate a number to
the device.
Bring the device online. Save the
number in order to make it
possible to edit the number when
it is offline.
• Number creation of
desired device type is not
possible.
The .pkg file for the desired
device type is not imported to
the Device Manager.
Import the .pkg file for the
desired device type. The file is
provided by the supplier.
• It is not possible to apply
a template at creation of
new number.
No compatible template for
the desired device exists.
Create a new template or
upgrade an existing template
and retry.
• A handset logs out when
placed in an advanced
charger
The device manager
configurations in the IPBS and
the advanced charger are not
the same.
Delete the saved instance of the
advanced charger in the Device
Manager. Use PDM to reconfigure
the advanced charger so that it
will log on to the correct device
manager. Connect the advanced
charger to the LAN.
Fault Probable cause Action or comment