Troubleshooting guide

TD 92735EN
15 May 2012 / Ver. G
Installation and Operation Manual
Unite Connectivity Manager
189
• Software downloads are
aborted.
Wrong file selected for
download to devices (External
web server).
– Make sure that the URL to the
desired software is correct and
retry.
– Make sure that the file is
intended for that device.
• Low software download
performance to handset
inserted in charger.
The charger is not connected
to the Device Manager (not
online in the Device Manager).
The handset is online only via
OTA.
Configure the advanced charger
so that it connects and logs on to
the correct Device Manager.
• Communication failure to
device.
The device did not respond in
an expected way. The reason
could be temporary
communication problems
caused by coverage problems
or network problems.
Repeat the action after a while to
see if it is possible to
communicate with the device.
• No connection available
for the Device Manager
GUI.
– Max number of Device
Manager GUI’s has been
reached.
– The Device Manager server
side is restarted due to
reconfiguration.
– The Device Manager is
temporarily unavailable due
to restore of database.
– The network is preventing
the GUI from connecting to
the server.
Close the other Device Manager
GUI to open new. A maximum of
ten Device Manager GUIs can be
connected.
No Action, the server will be up
within a few minutes.
No Action, the server will be up
soon.
No action.
• All devices log out after
restore of a backup.
The backup is older than the
device “online status report
timeout.”
No action. All devices will re-login
within “online status report
timeout.” (See device handling).
• Software files cannot be
deleted.
The files are included in a
baseline.
Remove the files from the
baseline configuration. Delete the
files.
• The parameter version is
displayed in bright red in
the Device Manager GUI.
There are no compatible .pkg
files imported to the system.
Import a .pkg file suitable for the
device. The .pkg file is provided
by the supplier.
Fault Probable cause Action or comment