Troubleshooting guide

TD 92735EN
15 May 2012 / Ver. G
Installation and Operation Manual
Unite Connectivity Manager
188
• The charger logs out
immediately after login
and comes online again
after a while just to logout
again.
The charger exists in two
Device Managers and is saved
in both. The parameters for
the charger in Device
Manager 1 causes the charger
to login to Device Manager 2.
The parameter for the charger
in Device Manager 2 causes
the charger to login to Device
Manager 1. The charger jumps
back and forth between the
Device Managers.
Delete the charger from the
Device Manager where the
charger should be. The charger
now logs in after a short while.
Save the charger again. Delete
the charger from the other
Device Manager.
• Some devices report
device busy in the Device
Manager when the user is
trying to change device
parameters.
The device is occupied with
some action that the device
cannot combine with
parameter synchronisation.
No action needed. The Device
Manager will synchronise the
changes when possible.
• Not possible to start a
software download for
some specific device
types.
The device type is included in
a baseline and manual
software download is
therefore disabled.
– Disable the baseline feature.
– Exclude the device type from
the baseline.
• Software download is
stuck in pending.
– The device is not online.
– Multiple devices are
currently being updated.
Software download will start
when device gets online.
There is a limitation in the Device
Manager on the number of
simultaneous software
downloads. All devices are placed
in a queue and will be upgraded
in time. No action needed.
Download will start in time.
• File downloads retrying. The device is currently
unavailable (device out of
range, network problem)
No action needed. The download
will start when the device comes
in range again.
• Software downloads
rejected.
The device is already updated
with a new software but not
yet restarted on the new
software. This is due to
selected activation time in
previous software update i.e.
“When idle in charger” or
“After manual restart“.
Restart the device manually and
restart the download.
Fault Probable cause Action or comment