Troubleshooting guide

TD 92735EN
15 May 2012 / Ver. G
Installation and Operation Manual
Unite Connectivity Manager
186
2 Enter the highlighted text according to figure 79.
Figure 83. Troubleshooting via Telnet.
A message is now sent to the call number 123. If the message reaches the Pocket
Unit, search the fault outside Unite CM.
Check Mail Client Rules
For example, in Microsoft Outlook, select “Tools” and “Rules wizard”. Also check that they
are enabled.
Check that e-mails are redirected
The original sender name is shown only at a redirection, not a forward. E-mails must be
redirected to ensure proper handling of manual acknowledge or user response data, else the
e-mail reply will not reach the original sender.
Check that the DNS (domain name server) is stated
An mx-record for the Unite CM host has to be set up in the DNS, for example
unitecm.company.com
Check that the Messaging System is not overloaded
If it takes too long for an e-mail to reach the recipient, or if e-mails do not reach the recipient
at all because the message queue is full, then the Messaging system might be overloaded.
This overload is seen in the log files of the interface module, for example the IMS.
24.4 Troubleshooting Guide
This section lists a number of possible faults, probable causes and suggested actions.
Figure 79.
telnet XXX.XXX.XXX 25
Trying XXX.XXX.XXX..
Connected to
XXX.XXX.XXX
Escape character is ‘^]’.
220 Hostname ESMTP Ex in 19 May 2011 17:04:28
HELO localhost
250 Hostname Hello localhost [172.20.X.XXX]
MAIL FROM: user@domain
250 OK
RCPT TO: 123@domain
250 Accepted
DATA
354 Enter mail, end with “.” on a line by itself
Subject: Hello
Body: Texttexttext
.
250 OK id=XXXXXX-XXXXXX-XX
QUIT
221 Hostname closing connection