Troubleshooting guide

TD 92735EN
15 May 2012 / Ver. G
Installation and Operation Manual
Unite Connectivity Manager
185
Software download fails
Possible causes:
• Portable is out of range, turned off or is not connected to the system.
• The LAN is badly configured and loses packages.
• The LAN is overloaded and loses packages.
• The web server containing the image file is overloaded.
• Erroneous image file.
• Erroneous path to the image file.
• The web server containing the image file is incompatible with the portable.
24.3 E-mail Interface Troubleshooting
If the SMTP E-mail interface does not work, it is recommended to check the following:
Check the Log Files
1 Open the Administration web page at http://xxx.xxx.xxx/admin and enter the user ID
“sysadmin” and the correct password (default value is “setmeup”).
2 On the “System setup” page, click on the “Troubleshoot” button and then select
“System Information”.
3 Scroll down to “E-mail Interface” and mark the check boxes “Extended debug” and
“Mail”, then click Activate.
4 Send an e-mail to Unite CM
View the log files
5 On the Unite CM Administration web page click the “Troubleshoot” button and then
select “View Complete Log”.
Send a Test E-mail via Telnet
1 Click on “Start” on the Windows task bar. Choose “Run” from the Start menu and
write “telnet” together with the IP address of Unite CM in the field, followed by a
space and “25” (port where Unite CM encodes SMTP).