Troubleshooting guide

TD 92735EN
15 May 2012 / Ver. G
Installation and Operation Manual
Unite Connectivity Manager
119
16 Cisco Interface
Cisco interface is a gateway between the Unite messaging system and Cisco IP phones,
and sends messages from Unite to Cisco. It contains a simple configuration GUI and
interacts with the Cisco Unified Communications Manager (CUCM) and the Cisco IP
phones.
The CUCM is the central node in a Cisco phone network with information about all
handsets and calls. It also keeps track of which handsets that exist and which handsets
that are connected.
The configuration is done both in the Cisco interface and in the CUCM. The Cisco
interface contains settings for communications with the phones, communication with the
CUCM and translations. In the CUCM users are created and handsets are associated to the
users.
16.1 CUCM Configuration
The administration of users and devices is done in the CUCM. Users are added and phones
are associated to the users.
1 Go to the home page of the CUCM, http(s)://xxx.xxx.xxx.xxx/CUCMAdmin.
2 Create a new user.
The default Phone user used in the Cisco interface is called UniteSystem, this can be
changed in the configuration of the Cisco interface.
3 Associate the user to all phones that shall be used.
4 Set SNMP parameters.
16.2 Cisco Interface Configuration
The ECG uses SNMP to obtain the configured devices in the CUCM. The ECG supports
both SNMP version 2 and 3, depending on the customer’s requirements.
1 Click “Configuration” on the start page.
2 Select Other > Advanced Configuration in the menu on the Configuration page.
3 Select “Settings” under Cisco Interface on the Advanced Configuration page.