Troubleshooting guide

TD 92735EN
15 May 2012 / Ver. G
Installation and Operation Manual
Unite Connectivity Manager
108
14 SMTP Mail Interface
NOTE: Requires an additional license.
Unte CM can receive e-mails from any application capable of sending SMTP e-mails, and
forward them as messages to handsets in the system. Acknowledgement and delivery
reports can also be sent back to origin sender.
Requirements
• User dependant filters and redirect of e-mails must be set up in the user’s mail client, if
e-mail notification is wanted.
• The company mail server must be set up to allow sending e-mails to Unite CM. This
includes relaying and possibly firewall configuration (Contact your local IT department).
• The company mail server must be set up to allow relaying to be able to send messages
from the Ascom Messaging System to e-mails. (Contact your local IT department).
14.1 Considerations for Local IT Department
Depending on the application, the local IT department must be involved regarding settings
for the mail server, e-mail client, Unite CM, firewall and DNS (domain name server).
Receiving e-mails from Corporate Mail Server
• The mail server must know that Unite CM exists and be able to send e-mails to Unite CM.
Relaying to Unite CM must be allowed and the IP address must be known.
• If the firewall is situated between the mail server and Unite CM, it must be configured to
enable SMTP between the mail server and Unite CM.
• An mx-record for the Unite CM host has to be set up in the DNS like
unitecm.company.com
• The E-mail client must set up the rule “redirect” of e-mails for E-mail notification.
Sending e-mails directly to Unite CM
• The local IT Department should only be required to supply the IP address and the host
name of Unite CM and, if needed, enabling communication through the firewall.
Transfer a reply from a handset as e-mail / Create an e-mail based on an Event
• The mail server must allow sending e-mails from Unite CM. This requires relaying from
Unite CM.
• If the firewall is situated between the mail server and Unite CM, it must be configured to
enable SMTP between the mail server and Unite CM through the firewall.
14.2 Mail Addressing Options
It is possible to set certain properties for the message by adding a pseudo protocol in the
destination mail address. The following properties can be set:
•Beep code
• Message priority
•Request for manual acknowledge (positive and negative)
• Request for user response data