User`s guide

Troubleshooting
Problems accessing the remote network
D-12 Preliminary January 30, 1998 Pipeline User’s Guide
• If an X appears in the Link field of the 10-100 status window instead of a P,
M, or D, your ISDN line is not activated or you have entered an incorrect
switch type.
• If an asterisk (*) appears in the B1 or B2 field of the 10-100 status window
and the remote site’s name appears in the 20-100 Sessions status window,
your Pipeline is connected to the remote site. Skip to step 6.
• If an asterisk (*) appears in either the B1 or B2 fields of the 10-100 status
window but then disappears, any of the following configuration settings may
be incorrect:
– Rem Name: You may have entered the wrong name for the remote host.
– Rem Addr: You may have entered the wrong IP address for the remote
host.
– Send Auth: You may have selected the wrong authentication protocol.
– Send PW: You may have entered the password incorrectly.
– My Name: The name you assigned to your Pipeline does not match the
name expected by the remote host.
– My Addr: The IP address you entered for your Pipeline is incorrect.
– Check the parameters you specified in the Configure profile against
those you recorded in the Configuration tables. If they match, you may
need to verify the parameters with the network administrator.
Continue to step 5.
• If a D appears in either the B1 or B2 fields of the 10-100 status window, you
may have entered the wrong phone number for the remote site or the wrong
SPID for your ISDN line configuration. Continue to step 5.
5
Check the Configure profile to make sure the configuration information is
entered accurately.
If you entered the information incorrectly, enter the correct information in
the appropriate field of the Configure profile. Be sure to save the Configure
profile.
If the information is entered correctly, make sure the information you
specified is accurate:
– Contact your network administrator to confirm addresses, names, and
the remote phone number.