User`s guide

Troubleshooting
Common problems and their solutions
D-2 Preliminary January 30, 1998 Pipeline User’s Guide
See “Check the installation” on page D-10 for related information.
Common problems and their solutions
This section lists problems you might encounter and describes ways to resolve
them.
General problems
When the list of DO commands appears, most operations are not available
You might need to select a specific Connection profile in order to see certain DO
commands. For example, to dial a Connection profile, you must move to the
Connection profile in the Connections menu, and then type Ctrl-D 1.
Note that you cannot dial if Operations=No for the control port. If a call is
already active, DO 2 (Hang Up) appears instead of DO 1 (Dial).
If you do not see the DO 1 (Dial) option, it may be because:
• You are not in the correct profile.
• You do not have the appropriate security level enabled.
• You have not entered a dial number in the profile.
• You have not entered an IP address in the profile (if IP routing is enabled).
Profile configuration problems
The most common problems result from improperly configured profiles.
The data appears to be corrupted on 1 Chnl or 2 Chnl calls dialed in the
U.S. to another country
On some international calls, the data service per channel is not conveyed by the
WAN to the Pipeline answering the call. You must therefore set Force 56=Yes in
the Connection profile. If you do not, the Pipeline incorrectly thinks that the call
uses 64-kbps channels.