User`s guide

A-12 Preliminary November 23, 1998 MultiVoice Gateway for the MAX— User’s Guide
Troubleshooting
Common problems and their solutions
Common problems and their solutions
This section lists problems you might encounter and describes ways to resolve them. It
categorize common problems as configuration problems, hardware configuration problems,
ISDN-interface problems, and problems indicated by the LEDs.
Configuration problems
The most common problems result from improperly configured profiles.
DO menus do not allow most operations
When the list of DO commands appears, many operations might not be not available if the
right profile has not been selected. Because the MultiVoice Gateway can manage a number of
calls simultaneously, you might need to select a specific Connection profile, Port profile, or
Call profile in order to see certain DO commands. For example, to dial from a Call profile or a
Connection profile, you must move to the Call profile (Host/6 > Port N Menu > Directory) or
the Connection profile and then press Ctrl-D, then 1.
Note that you cannot dial if Operations=No for the control port. If a call is already active,
DO 2 (Hang Up) appears instead of DO 1 (Dial). If the T1 or E1 line is not available, Trunk
Down appears in the message log and you cannot dial.
112 Local procedure error. (In REL: Call cleared down as a result of local
errors; for example, invalid messages or parameters, expiry of
timeout. In SUS REJ: The link must not be suspended because
another facility is already active. In RES REJ: No suspended call
available. In FAC REJ: No further facility can be requested because
one facility is already being processed, or the specified facility can
not be requested in the present call status.)
113 Remote procedure error. (Call cleared down because of error at
remote end.)
114 Remote user suspended. (The call has been placed on hold or
suspended at the remote end.)
115 Remote user resumed. (Call at remote end is no longer on hold,
suspended, or in the conference status.)
127 User Info discarded locally. (The USER INFO message is rejected
locally. This cause is specified in the CON message.)
35 Nonexistent CUG. (This CUG does not exist.)
Table A-7. ISDN cause codes for 1TR6 switch type (continued)
1TR6 Code Cause