User's Manual

40
Troubleshooting
18 Troubleshooting
www.philips.com/support
In this chapter, you will find the most frequently
asked questions and answers about your phone.
Connection
Signal icon flashing
• The handset may be out of range. Move closer.
• If the handset displays UNREGISTER , register
the handset. See page 29.
Sound
No parking tone
• The handset may not be placed properly on the
charger. Try again.
• Charging contacts may be dirty. Disconnect the
power supply first and then clean contacts with
a damp cloth.
• Disable silent mode. See page 27.
Cannot hear the other party clearly/
earpiece too loud/quiet
• Refer to page 34 for how to adjust the handset
earpiece volume on your computer.
Product behaviour
Handset on the charger does not charge
• Batteries may be defective. Purchase new ones
from your dealer.
• Check that the batteries are inserted correctly.
• Make sure the handset is placed properly on the
charger. The battery icon animates while charging.
• Make sure that the charger power adapter is
plugged into a wall outlet.
• Make sure that the coaxial jack of the charger
power adapter is plugged into your charger.
• However, if your handset on the charger does
not charge after running for a while, check for
power loss or overcharge. (If your wall outlet
has a switch, is it in the ON position?)
No display
• Check that the batteries are charged.
• Check the power and phone connections.
• Check that the handset is turned on.
Bad audio (crackles, echo, etc.)
• The handset may be nearly out of range. Move
closer to the base station.
• The phone may be receiving interference
from nearby electrical appliances. Move the
base station.
• The phone may be at a location with thick
walls. Move the base station.
Handset does not ring
• Check that the handset ringer is turned on. See
page 27.
• Check that the USB cable is connected properly.
• Check that Skype online status is not Do Not
Disturb.
Contact list / User status display NOT
AVAILABLE
• The handset may be out of range. Move closer.
• Check that your base station is connected to
the computer.
• Check if Skype is running on the computer.
Start Skype if the VOIP251 software has not
started Skype for you.
• Check that the VOIP251 software is running on
your computer.
Cannot make SkypeOut calls
• Enter + (press and hold 0) before the number
to dial.
• Check your account to see if you have enough
credit.
• Check that the handset is linked to the base
station.
Note
If the above solutions do not help, remove the
power from the handset, unplug the base station
from the computer and restart Skype as well as
the computer software. Wait for 15 minutes and
try again.
You can also visit our online help site at
www.philips.com/support