Installation guide

Chapter 4
Troubleshooting
This chapter gives you some basic troubleshooting suggestions if you
should encounter any problems installing or using an Asante EN/SC
Adapter or Mini EN/SC Adapter. If you are unable to solve a problem
after reading this chapter, please call Asante Technical Support for
assistance
at 800-622-7464 or 408-435-0706.
Check the basics
If you have a problem accessing a network node, check the basic
requirements
shown below:
AppleTalk is active
in the Chooser. t/
EtherTalk is selected in the Network Control Panel. Make t/
sure the same EtherTalk version (phase 1 or Phase 2) is on the
Macintosh as is used by the network.
AppleTalk zones are visible,
when applicable.
The SCSI chain and adapter is terminated correctly.
Verify
that the cabling and connections are secure.
The LEDs on the adapter indicate no problems.
Refer
to Appendix A for information about the LEDs.
The Asante EtherTalk driver is installed on the start-up disk
(the EN/SC EtherTalk icon should appear when you restart
your Macintosh or EtherTalk Alternate is visible in Control
Panel).
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