Owners manual

Type
Code
Description Details Corrective Actions
100101 Internal error The IAP has encountered an
internal error for this client.
Contact the Aruba customer support
team.
100102 Unknown SSID in
association request
The IAP cannot allow this
client to associate, because
the association request
received contains an unknown
SSID.
Identify the client and check its Wi-Fi
driver and manager software.
100103 Mismatched
authentication/encryption
setting
The IAP cannot allow this
client to associate, because its
authentication or encryption
settings do not match IAP's
configuration.
Ascertain the correct authentication or
encryption settings and try to associate
again.
100104 Unsupported 802.11 rate The IAP cannot allow this
client to associate because it
does not support the 802.11
rate requested by this client.
Check the configuration on the IAP to
see if the desired rate can be
supported; if not, consider replacing
the IAP with another model that can
support the rate.
100105 Maximum capacity reached
on IAP
The IAP has reached
maximum capacity and cannot
accommodate any more
clients.
Consider expanding capacity by
installing additional IAPs or balance
load by relocating IAPs.
100206 Invalid MAC Address The IAP cannot authenticate
this client because the client's
MAC address is not valid.
This condition may be indicative of a
misbehaving client. Try to locate the
client device and check its hardware
and software.
100307 Client blocked due to
repeated authentication
failures
The IAP is temporarily
blocking the 802.1X
authentication request from
this client, because the
credentials provided are
rejected by the RADIUS server
too many times.
Identify the client and check its 802.1X
credentials.
100308 RADIUS server connection
failure
The IAP cannot authenticate
this client using 802.1X,
because the RADIUS server
did not respond to the
authentication request.
If the IAP is using the internal RADIUS
server, Aruba recommends checking
the related configuration as well as the
installed certificate and passphrase.
If the IAP is using an external RADIUS
server, check if there are any issues
with the RADIUS server and try
connecting again.
Table 15: Alerts list
Aruba Instant 6.4.0.2-4.1 | User Guide Instant User Interface | 70