User Guide

ARTS PDF Workshop User Guide
Troubleshooting
5. Troubleshooting
5.1. Frequently Asked Questions
This section provides some answers to common questions and details on what to do if a
problem is encountered concerning the following:
•
Document is already open
•
Missing toolbars
•
General
Document is already open
“I am getting an Error Message: "A document with the name 'PDFWorkshop.XLA' is
already open..."
To fix this, you need to completely remove and reinstall PDF Workshop:
1. Uninstall ARTS PDF Workshop.
2. Open Excel.
3. Select "View → Toolbars → Customize...".
4. If "ARTS PDF Workshop" toolbar is still on the list, delete it.
5. Close Excel, and reinstall PDF Workshop.
Missing toolbars
“The ARTS PDF Workshop toolbar has disappeared. What can I do?”
This is simply a matter of selecting it in Excel:
1. Open Excel.
2. Select "View → Toolbars".
3. Select the "ARTS PDF Workshop" toolbar from the list.
General
“I am having a problem with ARTS PDF Workshop and it is not covered in this FAQ. What
can I do?”
• Visit our ARTS PDF Forum (
http://forum.artspdf.com) to talk with ARTS PDF
technical support and other ARTS PDF product users. Search the existing discussions
and/or post your own questions. Each ARTS PDF product has it own dedicated
discussion area.
• Email
[e-mail] and one of our team will reply as soon as possible.
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