User Guide

ARTS PDF Aerialist User Guide
Troubleshooting
8.6. Technical Support
Before contacting us please read the complete Troubleshooting section as the answer to
your problem may be found in the FAQs or on the ARTS PDF Forum. To contact ARTS
PDF Technical Support, please e-mail
[e-mail] and supply the
information below to help us replicate the problem you are experiencing.
a. The exact version of ARTS PDF Aerialist you are using (this is located by running
ARTS PDF Aerialist, and then clicking Help > About Third-Party Plug-Ins > ARTS
PDF Aerialist). Please also specify whether you are using a demo or full registered
version.
b. Whether or not you purchased Maintenance with ARTS PDF Aerialist. If you did
purchase Maintenance, please supply your ARTS PDF Aerialist serial number.
c. The exact version of Adobe Acrobat you are using (this is located by running
Adobe Acrobat, and then clicking Help > About Acrobat).
d. Whether you are running it on a PC or Macintosh and the exact version of the
Operating System you are using.
e. The amount of free disk space remaining.
f. The CPU speed and amount of RAM for the system on which ARTS PDF Aerialist is
running (e.g. Pentium 233 MMX, 32MB RAM).
g. Any other programs that are running at the time of the error (e.g. Outlook,
Internet Explorer, etc).
h. All error messages that were displayed when the error occurred.
i. The exact series of steps that led to the error.
j. Whether this error occurs on every PDF document or just a selected amount. If
possible, please send us a sample of the file that caused the error.
k. What program was used to create the PDF documents? E.g. Acrobat Distiller,
Crystal Reports, Zeon PDF Driver, etc.
Feedback If you have ideas and suggestions on how we could improve ARTS
PDF Aerialist, we would love to hear your thoughts. Please send
them to
[e-mail]
Legal Notes Acrobat and Exchange are registered trademarks of Adobe
Systems Incorporated. ARTS PDF Aerialist is Copyright © 2004
ARTS PDF.
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