Voice Internet Phone Gateway User Manual IPH 1000 Series Version:1.2 Update:2004/1/2 ARTDio Company Inc.
1000 Series VoIP Gateway 1. Safety Instructions 1. Do not attempt to tear or fix the product without a specialist; otherwise, there may be unexpected damage, fire, or electric shock due to any improper or wrongful action. 2. Do not put any metal objects such as pins and wires, or your fingers into vents and gaps since it might cause electric shock and certain harm. 3.
1000 Series VoIP Gateway Table of Contents 1. SAFETY INSTRUCTIONS .................................................................................................. 2 2. I NTRODUCTION................................................................................................................ 6 2.1 The ARTDIO VoIP gateway...................................................................................................................................................6 2.2. Features ...................
1000 Series VoIP Gateway 5.4.3. PBX CO line access (trunk access code) configuration..................................................................................................... 29 5.4 Inspection ..............................................................................................................................................................................29 6. PLACING IP CALLS..............................................................................................................
1000 Series VoIP Gateway 9.3.2. Move a dynamic phone book entry to the static phone book .........................................................................................46 9.4. Appendix D: Enabling/disabling the automatic answer mode.........................................................................................46 9.5. Appendix E: Phone Set Command Codes and Parameters. ............................................................................................48 9.6. Specifications ......
1000 Series VoIP Gateway 2. I ntroduction 2.1 The ARTDIO VoIP gateway Congratulations on your purchase of an ARTDIO VoIP gateway. The new ARTDIO VoIP is developed with the latest VoIP technology. Equipped with QoS capability, ARTDIO VoIP delivers high-quality IP voice and fully integrated communications with limited bandwidth. Most important of all, it is portable with high agility and easy installation. 2.2.
1000 Series VoIP Gateway Besides the ability to make free phone calls through Internet, ARTDIO IPH also provides the following unique features: You could always use the ARTDIO IPH to place calls even when you are not right next to the device. When you are away from home, you can still use ARTDIO IPH to place calls to people who also have ARTDIO IPH.
1000 Series VoIP Gateway Make long distance calls while paying local phone bills If you were lived in Los Angeles, you can make a phone call to anyone located in New York area through another ARTDIO IPH located in New York. Because there is no cost involved when placing a call through ARTDIO IPH in Los Angeles to ARTDIO IPH in New York, Again, you will only be charged for local calls. 2.3. Package Contents 1. ARTDIO IPH-102 Personal VoIP Gateway 2. AC/DC Power Adapter 3. RJ-45 Ethernet Cable 4.
1000 Series VoIP Gateway 3. Getting to know the ARTDIO VoIP gateway 3.1. ARTDIO IPH-102’s Front Panel Indicators POWER When the power is connected, the LED turns green ALARM The red light “On” indicates that the configured phone number does not match the phone number of the connected phone line CPU/ACT “On” indicates that the CPU is working properly TIME SRVR “On” indicates that ARTDIO IPH is able to access the network’s Time Server FORWARD “On” indicates that Call Forwarding is enabled A.
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1000 Series VoIP Gateway 4. Information required before installation You need to prepare the following information before installing ARTDIO IPH. 4.1. Telephone number and Area Code A telephone number is required. ARTDIO IPH must be configured with a phone number, and area code that your phone line belongs to, such as 213 for Los Angeles, 708 for New York, 408 for San Jose and 202 for Washington DC, etc…. 4.2. IP Address ARTDIO IPH requires an IP Address for operation.
1000 Series VoIP Gateway 4.3. Password for Web Based Management You will need to prepare a password for Web Based Management. It can be digits, letters or combination ranging from 1 to 6 digits (E.g. 123). You will need this password to access the web Management Interface (browser based). If you don’t set this password, you will not have right to access the Web Management Interface.
1000 Series VoIP Gateway 5. Installation and parameters Configuration After preparing the information that you need as specified in section 4, follow the steps below to install ARTDIO IPH 5.1. Notice for Cable Modem users Most Cable ISP’s usually offer DHCP to their customers, allowing only one PC to access the Internet. Because of this, Cable ISP’s request that their customers register their LAN card’s MAC address.
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1000 Series VoIP Gateway You can connect a telephone to either port of the “FAX/PHONE” socket. If you have a FAX machine it can be connected to the “FAX/PHONE” socket that is not being used. Since the “FAX/PHONE” ports are wired inside ARTDIO IPH itself, the FAX and PHONE can not be used at the same time. The “LINE” port should be connected to the phone line. The “CID” socket can be used to connect a Caller ID device to display the phone number of incoming calls. 5.2.
1000 Series VoIP Gateway 5.2.3. Connection Type 3: Connected in the office Use the RJ-45 cable to connect “LAN/Internet” socket of your device with the LAN wall jack. Connect the power adapter, wait until”CPU/ACT” LED on the front panel is on, the hardware installation has done. 5.3. Parameters Configuration We recommend that you use telephone to do the configurations, as using a phone set to do the configurations is the easiest way. 5.3.1.
1000 Series VoIP Gateway 5.3.1.1. The Regional ID is on the List If you are installing the device at the region other than the regional ID specified on the label but it’s in the list below, you need to modify the device to the right Regional ID. The Regional ID is defined as follows: ID NO. Country ID NO. Country ID NO. Country ID NO.
1000 Series VoIP Gateway First: Use a phone set to configure the Web Management Password When the “CPU/ACT” LED is on, pick up the handset and dial as follows: 1. ##0000 ; to start the configuring mode 2. 88123# ; “123” is the Web Management password 3. 981# ; restarts to update information 4. Hang up the handset. Second: Configure Country Code, International Code and Long Distance Code Because ARTDIO IPH’s default IP setting is 192.168.0.2, you must configure your PC to the same Subnet. 192.168.0.
1000 Series VoIP Gateway 6. Click on the “Apply” button again. 7. Click on “BASIC” at the top of the page again, Select “Warm Start” to restart the system. After the “CPU/ACT“LED is on again. ARTDIO IPH will have your regional ID settings ready, and you can have your PC removed. 5.3.2. Step 2: IP Setting If you are using a static IP or DHCP, you can configure the IP address by using your phone set directly.
1000 Series VoIP Gateway Pick up the handset Dial “##0000” to enter the configuring mode Set next parameter Command (two digits) + Parameter (variable length) + “#” key to end Replace the handset Every time you set parameters, press the “#” key to complete it, a successful setting will be confirmed by three equal beeps in succession. If your settings were not succeeded you will be prompted with one long beep. The Command length is two-digits long.
1000 Series VoIP Gateway 6. 05255*255*255*248# ; Subnet Mask 7. 06210*67*96*120# ; Default Gateway 8. 88123# ; “123” is the Web Management password 9. 981# ; restarts to update information 10. Hang up the handset. 5.3.2.2. DHCP Mode If you are using DHCP mode, you need to prepare the information as specified in section 4.2. IP Address, as an example as below: Area Code 626 (Los Angeles) Phone Number 4453447 Web Management Password 123 Use the information above as an example.
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1000 Series VoIP Gateway First: Use a phone set to configure the Web Management Password and phone number You need to use a web browser to perform the PPPoE settings through ARTDIO IPH’s Web Based Management Interface. To enter the Web Based Management you must have previously configured password. Follow the next procedure to setup your password and phone number. When the “CPU/ACT” LED is on, pick up the handset and dial as follows: 1. ##0000 ; to start the configuring mode 2.
1000 Series VoIP Gateway Use the browser to configure the PPPoE Parameters On the PC which is connected to ARTDIO IPH, enter ARTDIO IPH’s IP Address (Default 192.168.0.2) and press enter. ARTDIO IPH will prompt you with a dialogue box requesting that you enter a password. Use “WEB” (all capitals) for the User field, and “123” for the password field that you have previously configured. Click the “OK” button to access ARTDIO IPH Web Based Management Interface page.
Step1 Click “IP Setting” to open this display 1000 Series VoIP Gateway Step 2 Step4 Clickthe “Apply”button to apply any Step 3 2. Select PPPoE from the “IP State” pull down menu. 3. Fill in the “Account”, “Password”, and “Confirm Password” under the PPPoE Settings. You can get this information from your ISP. 4. Click on the “Apply” button. 5. Click the “BASIC” button at the top to go to the “BASIC” page. Select “Warm Start” to restart the system.
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1000 Series VoIP Gateway Connecting the ARTDIO IPH to the PBX extension line The ARTDIO IPH can also be connected to a PBX extension line as shown in the diagram below. However, the ARTDIO IPH unit does not support the digital line extension type. The ARTDIO IPH only supports the analog line extension type. The methods for dialing and using are similar to a standard connection.
1000 Series VoIP Gateway 2. 130# ; to disable the auto-answering function (the factory default value is “Disable”) 3.
1000 Series VoIP Gateway 5.4.3. PBX CO line access (trunk access code) configuration When the ARTDIO IPH is connected to the extension line, you need to configure the PBX CO line access code with your ARTDIO IPH, so that it is able to acquire the external phone line of the PBX automatically. If the access code is not configured, Auto IP Searching and Outbound transit call functions won’t work. You can configure the access code using the phone set. Pick up the handset and dial as follows: 1.
1000 Series VoIP Gateway Check if the ADSL Modem is working. (Does the PC have access to web access?). Check if your Ethernet connection is operating? The “LNK/ACT” LED should be on if the Ethernet link is functioning; otherwise you may need to check your Ethernet cable connections. Use your web browser to access the device’s Web Based Interface and check if the phone number, IP Address, PPPoE account number and password are configured correctly.
1000 Series VoIP Gateway Or 9222# ; decrease volume by 4dB Or 92222# ; decrease volume by 6dB 3. Hang up the phone and redial to test Step 3：Dialing ARTDIO IPH from a traditional phone line or mobile phone Place a call from a traditional phone line or mobile phone to ARTDIO IPH; go through the following check list. The column titled “solutions” is suggestions to solve the problem.
1000 Series VoIP Gateway 1. ##0000 2. 911# ; to start the configuring mode ; to increase volume by 2db or 9111# ; to increase volume by 3db or 91111#” ; to increase volume by 4db Hang up the phone and try to perform the IP Searching function again. If the IP Searching function is successful, you will hear three short beeps. Step 6：Use ARTDIO IPH’s phone to place an IP call to remote ARTDIO IPH (Dial: # + phone number of called party + #) At this point, you should be able to place IP calls.
1000 Series VoIP Gateway 6. Placing IP calls Besides ARTDIO IPH’s ability to place IP calls, it also does well at maintaining the same method you use to place regular calls. The following table demonstrates how to place both regular and IP based calls.
1000 Series VoIP Gateway There are two ways to search the remote IPH’s IP Address to make IP calls. 1. Automatic IP Searching Procedure (recommended) Dial : ＊ + phone number + # ARTDIO IPH will use the phone line to search the remote ARTDIO IPH and get the IP information back. The phone set connected to the remote ARTDIO IPH will ring until the recipient picks up the phone. When the recipient answers the phone, he/she will hear a busy tone and hang up the phone.
1000 Series VoIP Gateway 6.2.2. Making IP calls between ARTDIO IPHs Application: Making IP phone calls between two ARTDIO IPHs. Dialing Method: “#” + telephone number of the recipient + “#” Examples: #4458275#, # 3579999#, and #011886282263368#. 6.2.3. Outbound Transit Calls (Placing calls from ARTDIO IPH to a traditional phone line via another ARTDIO IPH) Application: The dialed phone number must have the same area code as ARTDIO IPH you are calling.
1000 Series VoIP Gateway Pickup the phone and dial Description 1. ##0000 To enter the configuring mode 2. 27 8005＊50# To delete MAC Address MAC: 80-05-E0 The transit function is only for local calls only. You can not transit long distance and/or international calls. 6.2.4. Inbound Transit Calls Application: While out, you can place phone calls from traditional phones to local ARTDIO IPH at home. ARTDIO IPH at home will answer the call (requires that auto-answer be enabled) with a greeting.
1000 Series VoIP Gateway (4) Be sure that the “Transit Call” function of ARTDIO IPH at home is enabled. (The default value is “Enable”) Procedure for enabling Transit Calls: Pick up the handset and listen for the dialing tone. 1. ##0000 ; to start the configuring mode 2. 221# ; to enable Transit Call function 3. Hang up the handset. 6.3. Sending Faxes over an IP network You can send faxes through ARTDIO IPH to save the phone bills, the follows are the methods you can send faxes. 6.3.1.
1000 Series VoIP Gateway 7. Special Conditions 7.1. Use a Private IP Address in a NAT Environment ARTDIO IPH is able to communicate with other ARTDIO IPHs under a NAT environment using Private IP Addresses on the LAN side of your IP Sharing device. However you must configure the IP Sharing device to treat ARTDIO IPH as a Virtual Server using UDP port 2000. All incoming packets transmitted to UDP port 2000 will be forwarded to ARTDIO IPH’s private IP. 7.2.
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1000 Series VoIP Gateway 8. Web Based Management 8.1. Acquiring the ARTDIO IPH’s IP Address If you do not know the current IP address of your ARTDIO IPH, you can hear the IP Address directly from the phone connected to ARTDIO IPH. Follow the steps below: Pickup the phone and dial as follows: 1. ##0000 ; to start the configuring mode 2. 40 ;to hear the IP Address(no “#” for ending) 3. Hang up the handset. 8.2.
1000 Series VoIP Gateway The following procedures demonstrate how to access ARTDIO IPH’s Web Based Administration. 1. Open a Web browser window 2. Enter ARTDIO IPH’s IP address located on the LAN. 3. Press the “Enter” key, the screen will show a sub-menu for entering your 4. Enter a valid username and password you entered previously. 5. Click the “OK” button, then you will be in the Web Management Interface start page. 41 username and password.
1000 Series VoIP Gateway 9. Appendix 9.1. Appendix A: Manual IP Searching Procedure Perform the following steps to do the IP Searching: 1. Use the phone connected to ARTDIO IPH to dial to ARTDIO IPH’s number that you attempt to search (without the “#” key). For example: 00216264451245 2. When the recipient answers the phone, ask him/her to press the “#” key twice. The searching process will then begin and both sides should hear the searching tone (a short beep every two seconds). 3.
1000 Series VoIP Gateway 4. The IP Searching function will then begin and the called party will hear the searching tone (a short beep every two seconds). 5. It takes around 15 seconds to complete the IP Searching process. A successful IP searching will be confirmed with three consecutive tones on the caller’s side. (One long tone indicates the process has been failed) 6. The recipient can now hang up the phone.
1000 Series VoIP Gateway Example 1: The Automatic Answering function on the remote ARTDIO IPH is disabled (default value)： The following example assumes you are dialing from U.S.A. to Taiwan and the number you are dialing is: 011-886-2-63532158. Pick up the handset and dial “＊011886263532158#” If the number you are dialing can not be found in the dynamic phone book, ARTDIO IPH will then use the phone line to reach the remote ARTDIO IPH and attempt to get the IP information back.
1000 Series VoIP Gateway If the number you are dialing can not be found in the phone book, ARTDIO IPH will use the phone line to reach the remote ARTDIO IPH and acquire the IP information. Since the automatic answering function is enabled, so the remote ARTDIO IPH will come out the greetings, the searching process will start as the remote ARTDIO IPH answers with the greetings.
1000 Series VoIP Gateway represents the company phone number and 314 is the extension number. In the “IP/Control Port” field, you should enter the static IP address and the Signaling UDP port used of the remote ARTDIO IPH. The factory default is 2000. 9.3.2.
1000 Series VoIP Gateway 3. Hang up the phone Disable the automatic answer mode using a telephone set: Pick up the hand set and listen for the dialing tone 1. ##0000 ; to enter the configuring mode 2. 130# ; to disable Auto-answer mode 3.
1000 Series VoIP Gateway 9.5. Appendix E: Phone Set Command Codes and Parameters. Pick up the handset and listen for the dialing tone. Dial “##0000” and listen for three consecutive tones before setting the following parameters. The details please refer to 5.2.2.
1000 Series VoIP Gateway Command Description Parameters Control 17 Select Line Call 0 : voice call; 1: fax call Type (ARTDIO IPH only) 19 20 Set PBX CO Line 6 digits (0~9 or * Access Code pause) Manual IP 0 : disable ; 1: enable where, * means Learning Control 21 Select Greeting 0 : off ; 1: on Mode 22 Inbound/Outboun 0 : disable ; 1: enable d Transit Call Control 23 Add an Inbound 1 ~ 8 digits Transit Call Password 24 Delete an 1 ~ 8 digits Inbound Transit Call Password 25 Del
1000 Series VoIP Gateway Command Description Parameters Call members 29 30 31 Add off-net Phone Number (1 ~ 19 digits) (ARTDIO number only) Delete off-net Phone Number (1 ~ 19 digits) (ARTDIO number only) Delete all off-net 1: do it (ARTDIO IPH only) IPH IPH numbers 40 41 Listen for the IP (ending ”#” is not required) (ARTDIO IPH -102) Address only) Listen for the (ending ”#” is not required) (ARTDIO IPH only) Subnet Mask 42 Listen for the (ending ”#” is not required) (ARTDIO IPH
1000 Series VoIP Gateway Command Description Parameters 222: -6 dB 94 Set the Alarm 0 : disable or, Clock Time hh*mm*c where, hh*mm: hour*minute c: 1: alarm one time; 2: alarm every day 95 Regional ID 2 digits 96 Play audio (# stop play) Greeting 97 Reset unit to 1: reset all; 2: preserve IP Factory Default values 98 System Restart 1: do it 99 Record audio *: start record (#: stop record) Greeting 0: start play (#: stop play) 9#: save #: exit record mode 51
1000 Series VoIP Gateway 9.6. Specifications ARTDIO IPH-102 Specification Voice Port 1FXS + l FXO Fax Transit T.30/T.38 Foreign Exchange Station Interface Foreign (FXS) Circuit to connect a standard phone or fax machine. Exchange Office (FXO) Circuit to connect to a PSTN central office or PBX Interface extension line. Connector Type RJ11 Voice Compression G.711 G.729AB Voice Activity Detection (VAD) G.729A B Echo Cancellation G.165/G.
1000 Series VoIP Gateway Management Function Management Tools Web browser and traditional phone Fixed IP Address IP Address Dynamic Address (DHCP), PPPoE Firmware Upgrade FTP Other Specification Power Supply Dimension Working Environment Power Adaptor OUTPUT: 9VDC 600mA 190mm x 25mm x 110mm ( IPH -102 ) 7.5”x .98” x 4.
1000 Series VoIP Gateway 9.7.
