Owners Manual

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SERVICE
The following information is provided in the unlikely event that your unit
requires service. Use this procedure to return units in the United States
only. For service outside the United States, please contact your authorized
A R T distributor.
1) Be sure that the unit is the cause of the problem. Check to make sure the
unit has the proper power supplied, all cables are connected correctly, and
the cables themselves are in working condition.
2) If you find the unit to be at fault, write down a complete description of the
problem, including how and when the problem occurs.
3) Contact our Customer Service department via our website at:
http://www.artproaudio.com and go to our “Resources” page and fill out
our “Return Authorization Request” form. Your report will be submitted to
our service department for immediate evaluation.
4) We will contact you with an RA number, shipping address and
instructions as soon as we process your request and determine the best
course of action.
5) Pack the unit in its original carton or a reasonable substitute. The packing
box is not recommended as a shipping carton. Put the packaged unit in
another box for shipping. Print the RA number clearly under the address.
6) Include with your unit: a return shipping address (we cannot ship to a
P.O. Box), a copy of your purchase receipt, a daytime phone number, and a
description of the problem.
7) Ship the unit to us with your chosen carrier or delivery service.
Fill in the following information for your reference:
Date of purchase ___________________
Purchased from ___________________
SERIAL NUMBER ___________________