User Manual

10
SERVICE
The following information is provided in the unlikely event that
your unit requires service.
1. Be sure that the unit is the cause of the problem. Check to
make sure the unit has power, all cables are connected
correctly, and the cables themselves are in working
condition. You may want to consult with your dealer for
assistance in troubleshooting or testing your particular
configuration.
2. If you believe that the ART unit is at fault, go to
www.artproaudio.com.
3. Select Support”, then Return Authorization Request to
request a return authorization number.
4. If you are returning the unit for service, pack the unit in its
original carton or a reasonable substitute. The original
packaging may not be suitable as a shipping carton, so
consider putting the packaged unit in another box for
shipping. Print the RA number clearly on the outside of the
shipping box. Print your return shipping address on the
outside of the box.
5. Include, with your unit, a note with the RA number and your
contact information, including a return shipping address (we
cannot ship to a P.O. box) and a daytime phone number,
and a description of the problem, preferably attached to the
top of the unit. Also include a copy of your purchase receipt.