Touchstone® WTM552 Telephony Modem User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone WTM552 Telephony Modem brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.
Export Regulations This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited. Copyright © 2005–2007 ARRIS Group. Patents pending. All rights reserved. The information in this document is subject to change without notice.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Safety Requirements • Equipment should be installed near the power outlet and should be easily accessible.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary European Compliance This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive (89/336/EEC), the Amending Directive (92/ 31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s).
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Getting Started About Your New Telephony Modem The Touchstone WTM552 Telephony Modem is DOCSIS or Euro-DOCSIS compliant with the following features: • Speed: much faster than dialup or ISDN service • Convenience: supports Ethernet and 802.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary What’s in the Box? Make sure you have the following items before proceeding. Call your cable company for assistance if anything is missing.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Items You Need If you are installing the Telephony Modem yourself, make sure you have the following items on hand before continuing: Coax Cable • Telephony modem package: see What’s in the Box? for a list of items in the package. • Coaxial cable (coax): as shown in the image to the left, this is a thin cable with a connector on each end.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Getting Service Before trying to use your new Telephony Modem, contact your local cable company to establish an Internet account and telephone service.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary System Requirements The Touchstone Telephony Modem operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Telephony Modem, you need DOCSIS high-speed Internet service from your cable company.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Ethernet or Wireless? There are two ways to connect your computer (or other equipment) to the Telephony Modem. The following will help you decide which is best for you: Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Battery Installation and Replacement (WTM552G/H Models Only) 2.2 Ah Battery WTM552G and WTM552H Telephony Modems may optionally include one of two types of Lithium-Ion batteries: a 2.2 Amp-hour (Ah) battery or a 4.4 Ah battery. For safety and regulatory purposes, the battery is shipped outside of the Telephony Modem and must be installed.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary 2.2 Ah Battery Installation and Replacement Latch End This model of the Telephony Modem has the ability to provide battery backup in the event of a local power loss. The battery backup is not intended to take the place of AC power. The 2.2Ah Lithium-Ion battery pack can be inserted into the Telephony Modem.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration 3 Battery Opening Usage Troubleshooting Glossary Push the battery pack into the bay until it seats into place. The following diagram shows a Telephony Modem with a 2.2Ah battery pack installed. If you are taking the battery out of the unit, position your finger in the battery opening area and use leverage to dislodge the battery while pulling it straight back.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary 4.4 Ah Battery Installation and Replacement The 4.4 Ah Lithium-Ion battery pack can be inserted into the Telephony Modem. Use this procedure to install and to replace the backup battery.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration 3 Battery Pull Strap Battery Opening Usage Troubleshooting Glossary Push the battery pack into the bay until it latches into place. The diagram shows a Telephony Modem with a 4.4 Ah Lithium-Ion battery pack installed. If you are taking the battery out of the unit, make sure to use the battery pull strap to dislodge the battery.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Installing and Connecting Your Telephony Modem Before you start, make sure that: • You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. • You have all the Items You Need. • Cable, phone, and power outlets are available near the computer.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Front Panel WTM552A/B The front of the Telephony Modem has the following indicators: WTM552A/B D F G H I Telephone 1/2: indicates the status of each telephone line B DMZ: indicates the status of the DMZ connection (a computer outside the firewall) C WLAN: indicates the status of the wireless LAN D LAN 1–4: indicates the status of each Ethernet port S er
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Front Panel WTM552G/H The front of the Telephony Modem has the following indicators: WTM552G/H E G HG I J A Battery: indicates status of the battery in the Telephony Modem B Telephone 1/2: indicates the status of each telephone line C DMZ: indicates the status of the DMZ connection (a computer outside the firewall) D WLAN: indicates the status of the wir
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Rear Panel The rear of the Telephony Modem has the following connectors and controls: WTM552A/B C D Tel 1 (A/B/H models): connector for the first phone line Tel 1/2 (G models): connector for the first phone line (or both lines of a 2-line phone) B Tel 2: connector for the second phone line C Antenna: connector for the wireless antenna E D Ethernet connec
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Telephony Modem: • Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Telephony Modem that extension cords are not required.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Mounting the Telephony Modem You can either mount the Telephony Modem on a wall or place it on a desktop. For wall-mount applications, you can mount the Telephony Modem with the indicators facing upward (vertical) or to the side (horizontal).
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Instructions Wall-mounting instructions Step 1 Step 3 1 Position the mounting template on the surface where you intend to mount the Telephony Modem and secure in place with transparent tape. 2 Drill holes through the template in the specified locations for the mounting screws. After drilling holes, remove the template from the surface.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Connecting the Telephony Modem WTM552A/B/C C D WARNING: Connecting the Telephony Modem to the home's existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Configuring Your Wireless Connection Jump directly to one of the following topics: The WTM552 ships with a basic factory default configuration that should allow you to immediately access the Internet with a wireless connection. If your computer is equipped with a 802.11b/g wireless LAN card, you may wish to configure the WTM552 wireless settings.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Configuration Basics Jump directly to one of the following topics: • Configuration Basics • Accessing the Configuration Interface • Configuring System Settings • Setting Up Your WAN Connection • Setting the MAC Address • Setting Up DNS • Configuring the LAN Channel and Name • Configuring Wireless Security • Configuring the Firewall The WTM552 us
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Accessing the Configuration Interface Jump directly to one of the following topics: • Configuration Basics • Accessing the Configuration Interface • Configuring System Settings • Setting Up Your WAN Connection • Setting the MAC Address • Setting Up DNS • Configuring the LAN Channel and Name • Configuring Wireless Security • Configuring the Firewa
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration 3 Usage Troubleshooting Glossary Click the Login link in the Access bar to display the Login screen: Note: The Telephony Modem ships with no password configured. When you log in for the first time, leave the Password field blank. 4 Click the Submit button to return to the Status screen. Note: The Access bar should now show Logout in place of Login.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Configuring System Settings Jump directly to one of the following topics: • Configuration Basics • Accessing the Configuration Interface • Configuring System Settings • Setting Up Your WAN Connection • Setting the MAC Address • Setting Up DNS • Configuring the LAN Channel and Name • Configuring Wireless Security • Configuring the Firewall 1 Cli
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Setting Up Your WAN Connection Follow these steps to set up your WAN connection. Jump directly to one of the following topics: • Configuration Basics • Accessing the Configuration Interface • Configuring System Settings • Setting Up Your WAN Connection 1 Click the WAN Setup link in the navigation menu, then click Connection Type.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary — Dynamic — Static — PPPoE — PPTP — Telstra BigPond — L2TP Dynamic a. Fill in the Host Name field, using any name you want. b. If you need to clone your computer's MAC address, click the Change WAN MAC Address link and proceed to XXX. c. Click the Save button. d. Proceed to Configuring the LAN Channel and Name. Static a.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration PPPoE Usage Troubleshooting Glossary a. Fill in the fields with the information provided by your cable company. b. Click the Save button to return to the Status screen. c. Proceed to Configuring the LAN Channel and Name. PPTP a. Fill in the fields with the information provided by your cable company. b. If you need to enter DNS settings, click the link and proceed to Setting Up DNS. c.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Telstra BigPond a. Fill in the fields with the information provided by your cable company. b. Click the Save button to return to the Status screen. c. Proceed to Configuring the LAN Channel and Name. L2TP a. Fill in the fields with the information provided by your cable company. b. If you need to enter DNS settings, click the link and proceed to Setting Up DNS.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Setting the MAC Address Jump directly to one of the following topics: • Configuration Basics • Accessing the Configuration Interface • Configuring System Settings • Setting Up Your WAN Connection • Setting the MAC Address • Setting Up DNS • Configuring the LAN Channel and Name • Configuring Wireless Security • Configuring the Firewall Most cable
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Setting Up DNS Follow these steps to set up DNS.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Configuring the LAN Channel and Name Jump directly to one of the following topics: • Configuration Basics • Accessing the Configuration Interface • Configuring System Settings • Setting Up Your WAN Connection • Setting the MAC Address • Setting Up DNS • Configuring the LAN Channel and Name • Configuring Wireless Security • Configuring the Firewal
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Configuring Wireless Security Jump directly to one of the following topics: • Configuration Basics • Accessing the Configuration Interface • Configuring System Settings • Setting Up Your WAN Connection • Setting the MAC Address • Setting Up DNS • Configuring the LAN Channel and Name • Configuring Wireless Security • Configuring the Firewall 1 C
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration 3 Usage Troubleshooting Glossary Enter a password or pass phrase in the text box. For WEP security, click the Generate button to the right of the text box to create the hex key. Note: Do not make changes to the other items unless required by your other wireless equipment. 4 Click the Save button. You have completed the basic configuration steps.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Configuring the Firewall Jump directly to one of the following topics: • Configuration Basics • Accessing the Configuration Interface • Configuring System Settings • Setting Up Your WAN Connection • Setting the MAC Address • Setting Up DNS • Configuring the LAN Channel and Name • Configuring Wireless Security • Configuring the Firewall The WTM55
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Configuring Virtual Servers Follow these steps to allow outside access to servers on your internal network. 1 Click the Firewall link in the navigation menu, then click Virtual Servers. The Virtual Servers window appears.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Configuring Client IP Filters Follow these steps to configure client IP filters. 1 Click the Firewall link in the navigation menu, then click Client IP Filters. The Client IP Filters window appears. 2 Fill in the fields as follows: a. IP: the beginning and ending address in a range of IP addresses. To block only one address, use the same address twice. b.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Configuring MAC Address Filtering Follow these steps to configure MAC Address filtering. 1 Click the Firewall link in the navigation menu, then click MAC Address Filtering. The MAC Address Filtering window appears. 2 Click the Add button to add a blank row to the filter list. 3 Enter the MAC address of the computer you want to add to the filter.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Configuring the DMZ Certain Internet applications, such as gaming or video conferencing, may not work properly with computers behind a firewall. For these situations, the Telephony Modem supports a “DMZ” feature that lets you place a single PC outside the firewall. Note: A computer placed in the DMZ is not protected from attackers.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Configuring DDNS The public IP addresses assigned to your Telephony Modem can change from time to time. If you are providing services from your private network (using the Virtual Servers feature), you should use Dynamic DNS (DDNS) to associate your current IP address with a domain name. The Telephony Modem directly supports several major DDNS providers.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Configuring Wireless Bridging The Telephony Modem supports the Wireless Distribution System (WDS), a common bridging standard that allows you to extend the range of a wireless network by connecting several wireless routers.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Telephony Modem.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 98SE Follow these steps to configure the TCP/IP settings on a Windows 98SE operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Control Panel. 2 Double click on the Network icon in the Control Panel.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary 4 Highlight TCP/IP by clicking on it one time, then click on Properties. 5 Click the IP Address tab, click Obtain an IP address automatically, then click OK.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary 6 Click OK to accept the new settings, and OK again to close the Configuration window. 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 2000 Follow these steps to configure the TCP/IP settings on a Windows 2000 operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Network and Dial-up Connections > Local Area Connection.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary 3 Click Obtain an IP address automatically and Obtain DNS server address automatically, then click OK. 4 Click OK to accept the new settings, and OK again to close the Configuration window. 5 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows ME Follow these steps to configure the TCP/IP settings on a Windows ME operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Control Panel. 2 Double click on the Network icon in the Control Panel.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary 4 Highlight TCP/IP by clicking on it one time, then click on Properties. 5 Click the IP Address tab, then click OK.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary 6 Click OK to accept the new settings, and OK again to close the Configuration window. 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows XP Follow these steps to configure the TCP/IP settings on a Windows XP operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Control Panel and double click on the Network Connections icon in the Control Panel.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary 3 Highlight TCP/IP by clicking on it one time, then click on Properties. 4 Click the IP Address tab, click Obtain an IP address automatically, then click OK.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary 5 Click OK to accept the new settings, and OK again to close the Configuration window. 6 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Using the Telephony Modem This chapter describes the controls and features available on the Touchstone Telephony Modem, and covers basic troubleshooting procedures.
Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Indicator Lights for the WTM552A/B Models The Touchstone Telephony Modem has 13 LEDs to assist in troubleshooting.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Patterns: Normal Operation (LAN and telephone) The following table shows light patterns for the Ethernet and wireless LANs, and the telephones, during normal operation. Mode LAN1 - LAN4 On = Computer Connected AC Power Off = Computer not connected WLAN On = Computer Connected Off = Computer not connected DMZ On = DMZ enabled Tel. 1/ Tel.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Indicator Lights for the WTM552G/H Models The Touchstone Telephony Modem has fourteen indicator lights to assist in troubleshooting.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Indicator Lights: Normal Operation (WAN and Battery) The following table shows light patterns during normal operation.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Indicator Lights: Startup Sequence The following table shows the Telephony Modem light patterns during each phase of the startup sequence. There are two phases of startup; the Telephony phase and the cable modem phase. Both are outlined below.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Using the Reset Buttons Use the Router Reset button to reset the Ethernet and wireless connections without affecting the cable or telephony connections. You may need to reset the router if you are having problems connecting to the Internet, but the phones are working.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Troubleshooting The information in this chapter may help you to clear up common problems. Viewing Connection Information The web-based configuration interface provides screens that can help to troubleshoot connectivity problems. The default IP address of the Telephony Modem is 192.168.2.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Viewing the Security Log The security log keeps a list of system- and firewall-related events. You can use the security log to troubleshoot connectivity problems and to view possible intrusion attempts. To view the security log, choose Firewall from the navigation menu and then Security Log. Click the Refresh button to update the listing.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Backing Up and Restoring the Configuration You can save a copy of the current Telephony Modem router configuration to a local computer. Once you have configured the Telephony Modem as desired, you should back up the configuration so that you can restore it later if needed. Backing Up Follow these steps to back up the configuration.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Resetting the Telephony Modem Router The router can be reset in two ways: a “normal” reset that simply restarts the router (without affecting any phone calls in progress), and a “factory” reset that erases the current configuration to the factory defaults.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary General Problems and Solutions The Telephony Modem is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary I’m not getting on the Internet. (Ethernet) If you are using a hub, is the hub turned on? Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to a hub. Press the Router Reset button on the back of the Telephony Modem.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Other communications on the LAN, or interference with wireless connections, may slow down your connection. I don’t have dial tone when I pick up my phone, why? In order for telephone service to be functional on the Telephony Modem, telephone service must have been purchased from the service provider and configured on your Telephony Modem.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration 5 Usage Troubleshooting Glossary Is the Telephony Modem plugged into a wall outlet? • If so, unplug the RJ-11 connector at the back of the Telephony Modem and plug in a known working phone. If you now have dial tone, the problem is with the house wiring. Contact your cable company or a qualified wiring technician to correct the house wiring.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms. Amp-hour (Ah) A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour. Category 5 (Cat5) A high-quality type of cable, used for Fast Ethernet (100BaseT) connections. When purchasing Ethernet cables, always look for Category 5 cable.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Usage Troubleshooting Glossary DOCSIS Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network. EMTA Embedded Multimedia Terminal Adapter. An MTA device that is integrated with a cable modem. Ethernet A standard method of connecting two or more computers into a Local Area Network (LAN).
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration Hub Usage Troubleshooting Glossary A box with several Ethernet or USB connectors. Ethernet hubs provide a common point of contact for all connected devices; USB hubs allow you to add peripherals without installing a USB card in your computer. IP address A number assigned to your computer by your cable company, used to identify your computer to other systems on the Internet.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration RF RJ-11 RJ-45 Usage Troubleshooting Glossary Abbreviation for Radio Frequency. Some literature refers to coax as “RF cable” and the connectors as “RF connectors.” A standard 4-pin modular connector, commonly used in North America for connecting telephones. A standard 6-pin modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector.
Safety Getting Battery Started Installation Installation Wireless Ethernet Configuration Configuration WEP WPA Usage Troubleshooting Glossary Wired Equivalent Privacy, a common standard for encrypting data sent over a wireless LAN. Wi-fi Protected Access, a standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP.
Touchstone® WTM552 Telephony Modem User’s Guide © 2005–2007 ARRIS All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group.
