Safety Getting Started Installation Usage Troubleshooting Glossary Touchstone® WBM650 Wideband Modem User’s Guide Get ready to experience the Internet’s express lane! Whether you are checking out streaming media, downloading new software, or checking your email, the Touchstone® WBM650 Wideband Modem brings it all to you faster and more reliably. The high-speed, always-on connection won’t keep you waiting.
Export Regulations This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited. Copyright © 2006 ARRIS International, Inc. Patents pending. All rights reserved. The information in this document is subject to change without notice.
Safety Getting Started Installation Usage Troubleshooting Safety Requirements Glossary ARRIS complies with the applicable requirements for performance, construction, labeling, and information as outlined below: CAUTION Risk of damage To prevent overheating your Wideband Modem, do not block the ventilation holes on the unit. • • • • • • • Home Prev Next Equipment should be installed near the power outlet and should be easily accessible.
Safety Getting Started Installation • • Usage Troubleshooting Glossary Install the Wideband Modem near an easily accessible AC socket-outlet. Clean the Wideband Modem only with a dry cloth. Markings, Symbols, and Labels Regulatory Symbols DOCSIS® Modems Euro-DOCSIS® Modems Japan DOCSIS Modems Model : WBM650B P/N : TC00EAD650 RoHS 2002/95/EC Rating 5 VDC, 6 A MAX, Made in China, Patents Pending, Copyright ARRIS 2006. All rights reserved.
Safety Getting Started Installation Usage Troubleshooting Glossary Functional Indicators Symbol Definition Instructions: The exclamation point within a triangle alerts you to the presence of important operating and maintenance instructions. Alternating Current: A terminal to which or from which an alternating (sine wave) current or voltage may be applied or supplied. Direct Current: A terminal to which or from which a direct current or voltage may be applied or supplied.
Safety Getting Started Installation Usage Troubleshooting Glossary to the environment; as such, upon disposal of the product the Directive requires that this product must not be disposed as unsorted municipal waste, but rather collected separately and disposed of in accordance with local WEEE ordinances.
Safety Getting Started Installation Usage Troubleshooting Glossary PSE This equipment has been tested to comply with the DENAN standards. DENAN standards are IEC Standards with Japanese national differences and Electromagnetic Interference. Testing to these standards comprise the CB report/Declaration of Conformity that is on file with the manufacturer’s representative. Korean Compliance Class B Device. This device is registered for EMC requirements for residential use.
Safety Getting Started Installation Usage Getting Started Troubleshooting Glossary About Your New Wideband Modem The Touchstone WBM650 Wideband Modem has the following features: • • Speed: much faster than dialup or ISDN service, over four times faster than standard cable modems Compatibility: supports tiered data services (if offered by your cable company) What’s in the Box? Make sure you have the following items before proceeding. Call your cable company for assistance if anything is missing.
Safety Getting Started Installation Usage Troubleshooting Glossary Items You Need If you are installing the Wideband Modem yourself, make sure you have the following items on hand before continuing: • • • Coax Cable Note: • Home Prev Next Wideband Modem package: see What’s in the Box? for a list of items in the package. Coaxial cable (coax): as shown in the picture to the left, this is a thin cable with a connector on each end.
Safety Getting Started Installation Usage Troubleshooting Glossary System Requirements The Touchstone Wideband Modem operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Wideband Modem, you need DOCSIS high-speed Internet service from your cable company.
Safety Getting Started Installation Usage Troubleshooting Glossary About Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). Note: Ethernet Cable To connect two or more computers to the Ethernet port, you need a hub or broadband router (available at computer retailers). The Wideband Modem package comes with a 6-foot (1.
Safety Getting Started Installation Usage Troubleshooting Glossary What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security: • • • • • • • Home Prev Next Keep your operating system updated with the latest security patches.
Safety Getting Started Installation Usage Troubleshooting Installing and Connecting Your Wideband Modem Glossary Before you start, make sure that: • • • You have contacted your cable company and verified that they provide data service using ARRIS FlexPath™ technology. You have all the Items You Need. Cable and power outlets are available near the PC. If a cable outlet is not conveniently located, your cable company can install a new one.
Safety Getting Started Troubleshooting Glossary The front of the Wideband Modem has the following indicators and controls: A Power: blinks when the Wideband Modem is setting up; on steadily when ready for use. B B DS: blinks when connecting to the cable system; on steadily otherwise. C US: blinks when sending data on the cable system; on steadily otherwise.
Safety Getting Started Usage Troubleshooting Glossary Rear Panel Wideband Modem Rear Panel A B C Installation The rear of the Wideband Modem has the following connectors and controls: A Power: plug the AC adapter in here. B Ethernet connector: a 10/100/1000 Base-T interface for connecting the Wideband Modem to a PC or home network LAN. The Ethernet connector is compatible with 1000 Mbps (Gigabit), 100 Mbps (Fast), and 10 Mbps attached CPE devices.
Safety Getting Started Installation Usage Troubleshooting Glossary Mounting the Wideband Modem You can either mount the Wideband Modem on a wall or place it on a desktop. For wall-mount applications, you can mount the Wideband Modem with the indicators facing upward (vertical) or to the side (horizontal).
Safety Getting Started Installation Usage Troubleshooting Glossary Instructions Wall-mounting instructions Step 1 Step 3 Home Prev Next Step 2 Step 4 1 Position the mounting template on the surface where you intend to mount the Wideband Modem and secure in place with transparent tape. 2 Drill holes through the template in the specified locations for the mounting screws. After drilling holes, remove the template from the surface. 3 Drive both of the screws (or anchor bolts) into the wall.
Safety Getting Started Installation Usage Troubleshooting Glossary Connecting the Wideband Modem Rear Panel 1 Connect one end of the coaxial cable to the cable outlet or splitter, and the other end to the Wideband Modem’s Cable connector. Tighten the connections by hand. Note: Improperly tightened coaxial cable connectors can cause data errors, making your connection slower.
Safety Getting Started Installation Usage Troubleshooting Using the Wideband Modem Glossary This chapter describes the controls and features available on the Touchstone Wideband Modem, and covers basic troubleshooting procedures. • Setting up Your Computer to Use the Wideband Modem • Using the Reset Button • Indicator Lights Setting up Your Computer to Use the Wideband Modem Follow the instructions in the information packet supplied by your cable company.
Safety Getting Started Troubleshooting Glossary The Touchstone Wideband Modem has six lights to assist in troubleshooting. A B C D E F Prev Next Usage Indicator Lights Wideband Modem Front Panel Home Installation Patterns: Normal Operation The following table shows indicator light patterns during normal operation. An x indicates that the particular light is not important for determining the state.
Safety Getting Started Installation Usage Troubleshooting Glossary LED Indicators: Startup Sequence The following table shows the Wideband Modem light patterns during each phase of the startup sequence. An x indicates that the light is not important for determining the state.
Safety Getting Started Installation Usage Troubleshooting Glossary Using the Reset Button Use the Reset button, on the back of the Wideband Modem, to reset the modem as if you disconnected power. You may need to reset the Wideband Modem if you are having problems connecting to the Internet. Reset button Home Prev Next Use a pointed non-metallic object to press this button. The photo to the left shows the location of the Reset button. The Reset button is recessed to prevent accidental resets.
Safety Getting Started Installation Usage Troubleshooting Troubleshooting Glossary Problems and Solutions The Wideband Modem is plugged in, but the Power light is off. Check all power connections. Is the AC adapter plugged in firmly at both ends? If you plugged the AC adapter into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel. I’m not getting on the Internet.
Safety Getting Started Installation Usage Troubleshooting Glossary I’m not getting on the Internet. If you are using a hub, is the hub turned on? If you have connected the PC or Wideband Modem to the crossover port on a hub, toggle the crossover switch. Are you using the right type of Ethernet cable? (Straight cable for direct connection to a PC, cross-over cable for connection to a hub.) Press the Reset button on the back of the Wideband Modem. I can get on the Internet, but everything is slow.
Safety Getting Started Installation Usage Glossary Troubleshooting Glossary The following is a list of common cable and networking terms. Terms and Abbreviations Category 5 (Cat5E) A high-quality type of cable, used for Fast Ethernet (100BaseT) or Gigabit Ethernet (1000BaseT) connections. When purchasing Ethernet cables, always look for Category 5E cable. Coaxial cable (coax) A thin wire, used to connect your television and Wideband Modem to the cable TV system.
Safety Getting Started Installation Usage Troubleshooting Glossary DOCSIS Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network. Ethernet A standard method of connecting two or more computers into a Local Area Network (LAN). Euro-DOCSIS The European version of DOCSIS. Event An informational message used for monitoring network status. F-connector The type of connector used on coaxial cable.
Safety Getting Started Installation ISDN LAN Usage Troubleshooting Glossary Integrated Services Digital Network. A digital telephony standard that provides communication speeds about twice as fast as standard dialup. Local Area Network. A network that allows computers in a single location (such as a building) to communicate with one another. MAC address A number that uniquely identifies any device connected to a network.
Safety Getting Started Installation RoHS Usage Troubleshooting Glossary Restriction of Hazardous Substances. Refers to items governed by Directive 2002/ 95/EC of the European Parliament. Splitter A small box with three cable connectors: one input and two outputs. You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Wideband Modem. You can buy a splitter from any electronics retailer and most discount stores.
Touchstone® WBM650 Wideband Modem User’s Guide 2006 ARRIS All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS International, Inc.
