Touchstone® TM702 Telephony Modem User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TM702 Telephony Modem brings it all to you up to four times faster than standard DOCSIS 2.0 cable modems. All while providing toll quality Voice over IP telephone service.
Export Regulations Safety Requirements European Compliance Getting Started About Your New Telephony Modem What’s in the Box? What’s on the CD? Items You Need Getting Service System Requirements Recommended Hardware Windows MacOS Linux/other Unix About this Manual Ethernet or USB? Ethernet USB Both What About Security? Battery Installation and Replacement (TM702G Only) TM702G 2-cell Battery Installation and Replacement TM702G 4-cell Battery Installation and Replacement Installing and Connecting Your Telephon
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Safety Requirements Troubleshooting Glossary ARRIS Telephony Modems comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside.
Safety Getting Started Battery Installation USB Drivers Installation • • • • • • • • Ethernet Configuration Usage Troubleshooting Glossary Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of electrocution. Do not use the telephone to report a gas leak in the vicinity of the leak. Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat registers, space heaters, fireplaces, etc.).
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Safety Getting Started Battery Installation Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary European Compliance This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s).
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Getting Started Usage Troubleshooting Glossary About Your New Telephony Modem The Touchstone TM702 Telephony Modem is DOCSIS® 3.0 or Euro-DOCSIS™ 3.0 compliant with the following features: • • • • Speed: much faster than dialup or ISDN service; up to four times faster than DOCSIS 2.
Safety Getting Started Battery Installation USB Drivers Installation • Ethernet Configuration Usage Troubleshooting Glossary End User License Agreement What’s on the CD? The CD provides the following items: • Quick Install Guide • USB Drivers (Windows 2000/XP/Vista) • • User’s Guide Remove USB Driver Utility Items You Need If you are installing the Telephony Modem yourself, make sure you have the following items on hand before continuing: Coax Cable • • • • Phone Cable Telephony modem
Safety Getting Started Battery Installation USB Drivers Installation • Ethernet Configuration Usage Troubleshooting Glossary Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection. Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up.
Safety Getting Started Battery Installation Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary System Requirements The Touchstone Telephony Modem operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Telephony Modem, you need DOCSIS or Euro-DOCSIS high-speed Internet service from your cable company, as appropriate.
Safety Getting Started Battery Installation Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary About this Manual This manual covers all of the different TM702 models. Your model may not have all of the capabilities outlined in this manual. To determine which model you have purchased, refer to the image at the left. The model number is on the label affixed to the Telephony Modem.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary Both If you have two or more computers, you can connect one computer to the Telephony Modem’s USB port and one or more other computers to the Ethernet port. To connect two or more computers to the Ethernet port, you will need a hub or broadband router (available at computer retailers).
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary Battery Installation and Replacement (TM702G Only) TM702G Telephony Modems may optionally include one of two types of Lithium-Ion batteries: a 2-cell battery or a 4-cell battery. For safety and regulatory purposes, batteries are shipped outside of the Telephony Modem and must be installed.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary TM702G 2-cell Battery Installation and Replacement This model of the Telephony Modem has the ability to provide battery backup in the event of a local power loss. The battery backup is not intended to take the place of AC power. Use this procedure to install and to replace the backup batteries.
Safety Getting Started Battery Installation USB Drivers Installation Battery Opening 3 4 Receiver Slots Note: Hinge Tabs Ethernet Configuration Usage Troubleshooting Glossary Push the battery pack into the bay until it seats into place. The following diagram shows a Telephony Modem with a 2-cell battery pack installed.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary TM702G 4-cell Battery Installation and Replacement Use this procedure to install or replace a 4-cell backup battery. 1 Insert a finger into the latch opening, press down and pull back on the latch holding the battery door (on the bottom of the Telephony Modem). Pull the door toward you. Set the door aside in a safe place.
Safety Getting Started Battery Installation USB Drivers Installation 3 4 Ethernet Configuration Usage Troubleshooting Glossary Push the battery pack into the bay until it latches into place. The diagram to the left shows a Telephony Modem with a 4-cell battery pack installed. If you are taking the battery out of the Telephony Modem, use the battery pull strap to dislodge the battery. Note: The Telephony Modem will not begin operating until you apply AC power. Replace the door.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Installing and Connecting Your Telephony Modem Glossary Before you start, make sure that: • • • You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. You have all the Items You Need. Cable, phone, and power outlets are available near the computer.
Getting Started Safety Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary Front Panel B D F H The front of the Telephony Modem provides the following indicators.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary Mounting the Telephony Modem You can either mount the Telephony Modem on a wall or place it on a desktop. For wall-mount applications, you can mount the Telephony Modem with the indicators facing upward (vertical) or to the side (horizontal).
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary Instructions Wall-mounting instructions Note: Step 1 Step 2 1 2 3 Step 3 Step 4 4 5 When mounting the Telephony Modem on drywall, try to position the Telephony Modem so at least one of the screws are fastened to a stud. This may prevent the Telephony Modem from pulling out of the wall in the future.
Getting Started Safety Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary Connecting the Telephony Modem WARNING Risk of injury or equipment damage Connecting the Telephony Modem to the home’s existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltage.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary Making USB Connections 5 (Telephony Modems with USB ports only) Connect one end of the blue USB cable to the USB port on the computer, and the other end to the blue USB port on the back of the Telephony Modem (E). Your computer should detect the Telephony Modem and begin installing the drivers. See Installing USB Drivers on Your PC for driver installation details.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Installing USB Drivers on Your PC Glossary When you plug the Telephony Modem into the PC’s USB port, Windows automatically detects the hardware and begins installing the USB drivers. This procedure does not explain how to provision the Telephony Modem or otherwise initiate actual service. The latest USB drivers and documentation are available on line at http://www.arrisi.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary Installing USB Drivers on Windows 2000 Follow these steps to install USB drivers on Windows 2000. 1 2 3 Make sure the Telephony Modem is on (the Power light should be on). If not, connect the AC adapter as described in Connecting the Telephony Modem. Insert the CD that came with the Telephony Modem package into the CDROM drive.
Safety Getting Started Battery Installation USB Drivers Installation 5 Ethernet Configuration Usage Troubleshooting Glossary Click the Next button. The wizard prompts you for the location of the drivers. Note: The dialog indicates that the wizard is looking for the ARRIS RNDIS (Remote Network Device Interface Specification) driver for the Telephony Modem.
Safety Getting Started Battery Installation USB Drivers Installation 6 Ethernet Configuration Usage Troubleshooting Glossary Select “Search for a suitable driver for my device”, unless you want to use the second option to choose a specific driver, then click the Next button. The wizard displays a list of search options.
Safety Getting Started Battery Installation USB Drivers Installation 7 Ethernet Configuration Usage Troubleshooting Glossary Make sure the CD-ROM option is selected (checked), then click the Next button. The wizard searches the specified locations, then displays the location and name of the appropriate driver. Note: If the wizard can not find the CD drive, and the CD is inserted properly, follow these steps: a.
Safety Getting Started Battery Installation USB Drivers Installation 8 Ethernet Configuration Usage Troubleshooting Glossary Click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. 9 Click the Finish button.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary Installing USB Drivers on Windows XP Follow these steps to install USB drivers on Windows XP. 1 2 3 Make sure the Telephony Modem is on (the Power light should be on). If not, connect the AC adapter as described in Connecting the Telephony Modem. Insert the CD that came with the Telephony Modem package into the CDROM drive.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration 4 Click the Next button. 5 Click the Next button. 6 Click the Finish button. Usage Troubleshooting Glossary In some cases, you may see the following screen. Choose the version on the CD, indicated by the drive letter preceding the file name. The wizard begins searching for and installing the drivers, then displays a window indicating that the installation is complete.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary Installing USB Drivers on Windows Vista Follow these steps to install USB drivers on Windows Vista. Installing Touchstone USB Drivers on Vista in 32-bit Mode When running Vista in 32-bit mode, simply connect your PC to the Touchstone Telephony Modem or Cable Modem. The Vista Hardware Installation Wizard finds the correct 32-bit USB driver and installs it for you.
Safety Getting Started Battery Installation USB Drivers Installation 5 6 7 Ethernet Configuration Usage Troubleshooting Glossary When you see a window with the heading “Windows needs your permission to continue,” click Continue to proceed. Vista tries to locate the new USB driver, and displays a “Installing device driver software” at the bottom right of the screen. Vista will not find the driver, and displays the following window. At the prompt, select I don’t have the disc.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary 8 Browse to the directory that you set up in step 2. Select Next. 9 Once Vista finds the driver software in the directory specified in step 8, installation is in progress as shown below.
Safety Getting Started Battery Installation Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary 10 The Found New Hardware wizard should display the following screen when the USB driver has been successfully installed. Select Close. 11 Once the installation is completed successfully, Vista displays an icon with the message “ARRIS TOUCHSTONE DEVICE, Device driver software installed successfully” at the bottom right corner of the screen.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary Removing USB Drivers You use a Remove utility to remove ARRIS USB drivers. The 64-bit version of Vista uses a special utility; other versions of Windows use a single utility.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary 4 Click the OK button. 5 Leave the CD in the drive, reconnect the Telephony Modem, and install the USB driver as appropriate for your operating system. The Remove utility displays the following message: Removing USB Drivers (64-bit Vista) Follow these steps to uninstall the 64-bit USB driver, if necessary.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Telephony Modem.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 2000 Follow these steps to configure the TCP/IP settings on a Windows 2000 operating system. Note: 1 2 Dialog boxes shown on your computer may differ slightly from those shown in this procedure. From the computer, select Start > Settings > Network and Dial-up Connections > Local Area Connection.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary 3 Click Obtain an IP address automatically and Obtain DNS server address automatically, then click OK. 4 Click OK to accept the new settings, and OK again to close the Configuration window. 5 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows XP Follow these steps to configure the TCP/IP settings on a Windows XP operating system. Note: 1 2 Dialog boxes shown on your computer may differ slightly from those shown in this procedure. From the computer, select Start > Settings > Control Panel and double click on the Network Connections icon in the Control Panel.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary 3 Highlight TCP/IP by clicking on it one time, then click on Properties. 4 Click the IP Address tab, click Obtain an IP address automatically, then click OK. 5 Click OK to accept the new settings, and OK again to close the Configuration window.
Safety Getting Started Battery Installation USB Drivers Installation 6 Ethernet Configuration Usage Troubleshooting Glossary You may have to restart your computer in order for your computer to obtain a new IP address from the network. TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface for use with Touchstone products. 1 Open the Vista Control Panel. 2 Double-click Network and Sharing Center.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary 3 Click Manage network connections. If prompted for a connection, choose Local Area Connection. 4 Double-click the Local Area Connection to open the Status window: 5 If Windows requests permission to continue, click Continue. 6 Click Properties.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary 7 Double-click Internet Protocol Version 4 (TCP/IPv4). 8 Select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. 9 Click OK to close the Properties windows.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Using the Telephony Modem Glossary This chapter describes the controls and features available on the Touchstone Telephony Modem, and covers basic troubleshooting procedures.
Safety Getting Started Battery Installation Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary Indicator Lights for the TM702A/B Models The Touchstone Telephony Modem has seven indicator lights to assist in troubleshooting. Wiring Problems If the Telephony Modem begins flashing all its lights for more than 10 seconds, this indicates a problem with the telephone wiring—the red and green wires may be shorted (touching), or there may be undesired voltage on the lines.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary Indicator Lights: Startup Sequence The following table shows the Telephony Modem light patterns during each phase of the startup sequence. There are two phases of startup; the Telephony phase and the cable modem phase. Both are outlined below.
Safety Getting Started Battery Installation Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary Indicator Lights for the TM702G Models The Touchstone Telephony Modem has eight indicator lights to assist in troubleshooting. Note that not all models have a Battery light. Battery Mismatch If the Telephony Modem alternates flashing the Battery light and all other lights, the installed battery is incompatible with the Telephony Modem.
Safety Getting Started Battery Installation Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary Indicator Lights: Normal Operation The following table shows light patterns during normal operation.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary Indicator Lights: Startup Sequence The following table shows the Telephony Modem light patterns during each phase of the startup sequence. There are two phases of startup; the Telephony phase and the cable modem phase. Both are outlined below.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary Using the Reset Button Use the Reset button, on the back of the Telephony Modem, to reset the modem as if you power cycled the unit. You may need to reset the Telephony Modem if you are having problems connecting to the Internet. Using this button will be rare. Use a pointed non-metallic object to press this button. The photo to the left shows the location of the Reset button.
Safety Getting Started Battery Installation Installation USB Drivers Ethernet Configuration Troubleshooting Usage Troubleshooting Glossary The Telephony modem is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Check the outlet by plugging in another device (such as a lamp).
Safety Getting Started Battery Installation Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary I’m not getting on the Internet. (Ethernet) If you are using a hub, is the hub turned on? Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to a hub or home router. Press the Reset button on the back of the Telephony Modem. I’m not getting on the Internet.
Safety Getting Started Battery Installation Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary I don’t have dial tone when I pick up my phone, why? In order for telephone service to be functional on the Telephony Modem, telephone service must have been purchased from the service provider and configured on your Telephony Modem. The following steps should help in identifying the source of the problem.
Safety Getting Started Battery Installation USB Drivers Installation • Ethernet Configuration Usage Troubleshooting Glossary Is the Telephony Modem plugged into a wall outlet? If so, unplug the RJ-11 connector at the back of the Telephony Port and plug in a known working phone. If you now have dial tone, the problem is with the house wiring. Contact your MSO or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider.
Safety Getting Started Battery Installation USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary c. Start the Remove utility on your CD-ROM. Follow the on-screen instructions carefully. d. Reconnect the USB cable. 7 8 e. Re-install the USB driver as shown in Installing USB Drivers on Your PC. Replace the USB cable. Call your cable company for help.
Safety Getting Started Battery Installation Installation USB Drivers Glossary Ethernet Configuration Usage Troubleshooting Glossary The following is a list of common cable and networking terms. A/B Cable A USB cable that has a narrow rectangular connector on one end (A) and a notched square connector (B) on the other end. Amp-hour (Ah) A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour.
Safety Getting Started Battery Installation Installation DNS USB Drivers Ethernet Configuration Usage Troubleshooting Glossary Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. DOCSIS Data Over Cable System Interface Specification.
Safety Getting Started Battery Installation Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary Headend The “central office” in an HFC network. The headend houses both video and data equipment. In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP Hub HyperText Transfer Protocol. A box with several Ethernet or USB connectors.
Safety Getting Started Battery Installation Installation Proxy RF RJ-11 RJ-45 USB Drivers Ethernet Configuration Usage Troubleshooting Glossary A device or program that stands in between a server (for example, a web site) and a client (your browser), providing a way to relieve some of the burden from the server.
Safety Getting Started Battery Installation Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary Upstream The path from a subscriber device to the headend. Some older cable documentation may refer to this as the return path or reverse path. USB (Universal Serial Bus) An interface used for connecting a variety of accessories, such as keyboards, mice, printers, and communications devices (such as cable modems) to a single computer.
Touchstone® TM702 Telephony Modem User’s Guide ©2005–2008 ARRIS Group, Inc. All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group.
