Touchstone® TM604 Telephony Modem User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TM604 Telephony Modem brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service. Some models even provide a Lithium-Ion battery backup to provide continued telephone service during power outages.
Touchstone® TM604 Telephony Modem User’s Guide Export Regulations Safety Requirements FCC Part 15 European Compliance Getting Started About Your New Telephony Modem What’s in the Box? What’s on the CD? Items You Need Getting Service System Requirements Windows MacOS Linux/other Unix About this Manual About the Ethernet Connection What About Security? Battery Installation and Replacement Extended Backup Battery Installation Maximum Backup Battery Installation Extended Backup Battery Removal Maximum Backup Ba
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Safety Requirements ARRIS Telephony Modems comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary • Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of electrocution. • Do not use the telephone to report a gas leak in the vicinity of the leak. • Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat registers, space heaters, fireplaces, etc.).
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary European Compliance This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s).
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Getting Started About Your New Telephony Modem The Touchstone TM604 Telephony Modem is DOCSIS® compliant with the following features: • Speed: much faster than dialup or ISDN service • Convenience: supports Ethernet connections • Flexibility: provides up to four independent lines of telephone service as well as high speed data • Compatibility: supports tiered data services (if offered
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Items You Need If you are installing the Telephony Modem yourself, make sure you have the following items on hand before continuing: • Telephony modem package: see What’s in the Box? for a list of items in the package. • Coaxial cable (coax): as shown in the image to the left, this is a thin cable with a connector on each end.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Getting Service Before trying to use your new Telephony Modem, contact your local cable company to establish an Internet account and telephone service.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary System Requirements The Touchstone Telephony Modem operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Telephony Modem, you need DOCSIS high-speed Internet service from your cable company.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary About the Ethernet Connection Ethernet is a standard method of connecting two or more devices into a Local Area Network (LAN). Note: To connect two or more computers to the Ethernet port, you will need a hub or broadband router (available at computer retailers). The Telephony Modem package comes with a 6-foot (1.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary • Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users (some are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam. If you have an open proxy, your cable company may suspend your account to protect the rest of the network.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Battery Installation and Replacement Many Telephony Modem models support an optional Lithium-Ion backup battery. The TM604G supports the following battery models: • Extended backup battery — provides up to 12 hours of backup time, depending on model and usage. It has a strap between the battery guides.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Extended Backup Battery Installation 1 Pull back the battery door latch and remove the battery door. Set the door aside. 2 Stand the Telephony Modem on its top, so the battery bay faces up. 3 Align the guides on the battery with the slots on the Telephony Modem as shown below, and slide the battery into the bay.
Safety Getting Started Battery Installation Installation 4 Ethernet Configuration Usage Troubleshooting Glossary Replace the battery door: insert the hinge tabs in the receiver slots, and close the door until the latch snaps into place. Receiver Slots Hinge Tabs Maximum Backup Battery Installation 1 Pull back the battery door latch and remove the battery door. The Maximum Backup battery replaces the door; store the door in a safe place. 2 Place the battery on a firm horizontal surface.
Safety Getting Started Battery Installation Installation 3 Ethernet Configuration Usage Troubleshooting Glossary Position the Telephony Modem over the battery, aligning the slots on the battery bay with the tabs on the battery. Push straight down on the Telephony Modem until the battery latch clicks into place. Note: You may need to push down gently on the front of the Telephony Modem to latch the battery into place.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Extended Backup Battery Removal 1 Pull back the battery door latch and remove the battery door. Set the door aside. 2 Pull the strap until the battery disconnects and slides out of the bay.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Maximum Backup Battery Removal 1 Grasp the battery and pull back on the latch at the front of the battery. Latch 2 Gently rock the battery out of the bay.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Installing and Connecting Your Telephony Modem Before you start, make sure that: • You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. • You have all the Items You Need. • Cable, phone, and power outlets are available near the computer.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Front Panel The front of the Telephony Modem provides the following indicators.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Mounting the Telephony Modem You can either mount the Telephony Modem on a wall or place it on a desktop. For wall-mount applications, you can mount the Telephony Modem with the indicators facing upward (vertical) or to the side (horizontal).
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Instructions Wall-mounting instructions Note: Step 1 Step 3 When mounting the Telephony Modem on drywall, try to position the Telephony Modem so at least one of the screws are fastened to a stud. This may prevent the Telephony Modem from pulling out of the wall in the future.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Connecting the Telephony Modem WARNING Risk of injury or equipment damage Connecting the Telephony Modem to the home’s existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltage. Cancellation of telephone service is not adequate.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Telephony Modem.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 98SE Follow these steps to configure the TCP/IP settings on a Windows 98SE operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Control Panel. 2 Double click on the Network icon in the Control Panel.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary 4 Highlight TCP/IP by clicking on it one time, then click on Properties. 5 Click the IP Address tab, click Obtain an IP address automatically, then click OK. 6 Click OK to accept the new settings, and OK again to close the Configuration window. 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 2000 Follow these steps to configure the TCP/IP settings on a Windows 2000 operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Network and Dial-up Connections > Local Area Connection.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary 3 Click Obtain an IP address automatically and Obtain DNS server address automatically, then click OK. 4 Click OK to accept the new settings, and OK again to close the Configuration window. 5 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows ME Follow these steps to configure the TCP/IP settings on a Windows ME operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Control Panel. 2 Double click on the Network icon in the Control Panel.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary 4 Highlight TCP/IP by clicking on it one time, then click on Properties. 5 Click the IP Address tab, then click OK. 6 Click OK to accept the new settings, and OK again to close the Configuration window. 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows XP Follow these steps to configure the TCP/IP settings on a Windows XP operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Control Panel and double click on the Network Connections icon in the Control Panel.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary 3 Highlight TCP/IP by clicking on it one time, then click on Properties. 4 Click the IP Address tab, click Obtain an IP address automatically, then click OK. 5 Click OK to accept the new settings, and OK again to close the Configuration window. 6 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface for use with Touchstone products. 1 Open the Vista Control Panel. 2 Double-click Network and Sharing Center.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary 3 Click Manage network connections. If prompted for a connection, choose Local Area Connection. 4 Double-click the Local Area Connection to open the Status window: 5 If Windows requests permission to continue, click Continue. 6 Click Properties.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary 7 Double-click Internet Protocol Version 4 (TCP/IPv4). 8 Select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. 9 Click OK to close the Properties windows.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface for use with Touchstone products. 1 Open the Windows 7 Control Panel. 2 Click Network and Internet.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting 3 Click Network and Sharing Center. 4 Click Local Area Connection to open the Status window.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary 5 Click Properties to open the Properties window. 6 Select Internet Protocol Version 4 (TCP/IPv4) and click Properties. 7 Select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. 8 Click OK to close the Properties windows and then click Close to back out of the remaining setup screens.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for MacOS X Follow these steps to configure the Ethernet interface for use with Touchstone products. 1 Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock.
Safety Getting Started Battery Installation Installation 2 Ethernet Configuration Usage Troubleshooting Glossary Click the Network icon.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary 3 Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. 4 Choose the TCP/IP tab, if necessary. 5 Choose Using DHCP from the Configure IPv4 menu. 6 If necessary, click the Renew DHCP Lease button. 7 Close the System Properties application.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Using the Telephony Modem This chapter describes the controls and features available on the Touchstone Telephony Modem, and covers basic troubleshooting procedures.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Wiring Problems If the Telephony Modem begins flashing all its lights for more than 10 seconds, this indicates a problem with the telephone wiring—the red and green wires may be shorted (touching), or there may be undesired voltage on the lines.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Indicator Lights: Startup Sequence The following table shows the Telephony Modem light patterns during each phase of the startup sequence. There are two phases of startup; the Telephony phase and the cable modem phase. Both are outlined below.
Safety Getting Started Reset Button Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Using the Reset Button Use the Reset button, on the back of the Telephony Modem, to reset the modem as if you power cycled the unit. You may need to reset the Telephony Modem if you are having problems connecting to the Internet. Using this button will be rare. Use a pointed non-metallic object to press this button. The photo to the left shows the location of the Reset button.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Troubleshooting The Telephony modem is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Check the outlet by plugging in another device (such as a lamp).
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary I’m not getting on the Internet. (Ethernet) If you are using a hub, is the hub turned on? Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to a hub or home router. Press the Reset button on the back of the Telephony Modem. I can get on the Internet, but everything is slow.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary • Is the Online LED lit? If not, check the coax connection at the Telephony Modem and the wall. Ensure they are connected and tight. If they are and you do not have dial tone, contact your service provider. If the Online LED is lit, go to the next step. • Is the Telephone (Telephone 1 or Telephone 2) LED lit? If not, phone service has not been provisioned on that line.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms. Amp-hour (Ah) A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour. Category 5 (Cat5) A high-quality type of cable, used for Fast Ethernet (100BaseT) connections. When purchasing Ethernet cables, always look for Category 5 cable.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. DOCSIS Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network. EMTA Embedded Multimedia Terminal Adapter. An MTA device that is integrated with a cable modem.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Hub A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. IP address A number assigned to your computer by your cable company, used to identify your computer to other systems on the Internet. ISDN Integrated Services Digital Network.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary RF Abbreviation for Radio Frequency. Some literature refers to coax as “RF cable” and the connectors as “RF connectors.” RJ-11 A standard 4-pin modular connector, commonly used in North America for connecting telephones. RJ-45 A standard 6-pin modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector.
Touchstone® TM604 Telephony Modem User’s Guide ©2005–2010 ARRIS Group, Inc. All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group.
