User`s guide

Touchstone TM401 Telephony Modem User’s Guide 35
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary
• If not, phone service has not been provisioned on that line. Contact
your service provider.
• If it is blinking, there is a phone off hook somewhere in the house.
Find that phone and hang it up.
• If it is lit, go to the next step
• Is the Phone plugged directly into the Telephony Modem?
• Make sure the phone is plugged into the port on the back of the Te-
lephony Modem labeled “Tel”.
• If so, try a different phone. Make sure the new phone is a working
phone.
• If a known good phone is used and you still don’t have dial tone, try
a different phone cable. If a new phone and cable do not restore dial
tone, call your service provider.
• Is the Telephony Modem plugged into a wall outlet?
• If so, unplug the RJ-11 connector at the back of the Telephony Port
and plug in a known working phone. If you now have dial tone, the
problem is with the house wiring. Contact your MSO or a qualified
wiring technician to correct the house wiring. If you still do not have
dial tone, contact your service provider.