Touchstone™ TM401 Telephony Modem User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TM401 Telephony Modem brings it all to you faster and more reliably. The high-speed, always-on connection won’t keep you waiting. All while providing toll quality Voice over IP telephone service.
Export Regulations This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited. Copyright © 2005 ARRIS International, Inc. Patents pending. All rights reserved. The information in this document is subject to change without notice.
Safety Getting Started Installation Ethernet Configuration Safety Requirements ARRIS Telephony Modems comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below: • The Telephony Modem is designed to be installed directly into a telephone. • Connecting the Telephony Modem to the home's existing telephone wiring should only be performed by a professional installer. • Do not use product near water (i.e.
Safety Getting Started Installation Ethernet Configuration European Compliance This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/ 68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS International, Inc.
Safety Getting Started Installation Ethernet Configuration the Software or create derivative works of the Software. 5. You may not sell or distribute the copies of the Software or publish the Software. 6. You may not remove or erase any copyright notice or legend from the Software. 7. You may not separate the Software into component parts. IF YOU PURCHASED THIS PRODUCT FROM A CABLE OR OTHER SERVICE PROVIDER, YOU DO NOT RECEIVE ANY WARRANTY DIRECTLY FROM ARRIS.
Safety Getting Started Installation Ethernet Configuration WARRANTIES EXCLUSIVE: THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, TERMS OR CONDITIONS, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABLITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, CORRESPONDENCE WITH DESCRIPTION, SATISFACTORY QUALITY AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSIVELY DISCLAIMED BY ARRIS AND ITS SUPPLIERS.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Getting Started About Your New Telephony Modem The Touchstone TM401 Telephony Modem is DOCSIS or EuroDOCSIS compliant with the following features: • Speed: much faster than dialup or ISDN service • Simplicity: provides standard high speed Ethernet connection • Flexibility: provides one line of telephone service as well as high speed data • Security: a Standby button lets you isolate connected computer(s)
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Items You Need If you are installing the Telephony Modem yourself, make sure you have the following items on hand before continuing: Coax Cable • Telephony modem package: see What’s in the Box? for a list of items in the package. • Coaxial cable (coax): as shown in the image to the left, this is a thin cable with a connector on each end.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Ethernet Cable Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). Use the Ethernet connection if your PC has built-in Ethernet hardware, does not use Windows, or you want to share the Telephony Modem connection with several computers.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary System Requirements The Touchstone Telephony Modem operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Telephony Modem, you need DOCSIS high-speed Internet service from your cable company.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security: • Keep your operating system updated with the latest security patches.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Installing and Connecting Your Telephony Modem Before you start, make sure that: • You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. • You have all the Items You Need. • Cable, phone, and power outlets are available near the PC. If a cable outlet is not conveniently located, your cable company can install a new one.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Front Panel TM401 Telephony Modem Front Panel The front of the Telephony Modem has the following Light Emitting Diode (LED) indicators and controls: TM401 C G E A Standby: pressing this button isolates the Telephony Modem from the internet.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Rear Panel Telephony Modem Rear Panel The rear of the Telephony Modem has the following connectors and controls: TM401 D A Power: plug the AC adapter in here. B Tel: plug the phone line in here. C Ethernet connector: for connecting the Telephony Modem to a PC or home network LAN. D Reset button: resets the Telephony Modem as if you power cycled the unit.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Mounting the Telephony Modem You can either mount the Telephony Modem on a wall or place it on a desktop. For wall-mount applications, you can mount the Telephony Modem with the indicators facing upward (vertical) or to the size (horizontal).
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Action Wall-mounting instructions 1 Print out the Telephony Modem Wall Mounting Template. 2 Position the mounting template on the surface where you intend to mount the Telephony Modem and secure in place with transparent tape. 3 Drill holes through the template in the specified locations for the mounting screws. After drilling holes, remove the template from the surface.
Safety Getting Started Installation Ethernet Configuration Troubleshooting Glossary Connecting the Telephony Modem Rear Panel TM401 WARNING: Connecting the Telephony Modem to the home's existing wiring should only be performed by a qualified telephone technician. Physical connections to the previous telephone provider must be removed and the wiring must be checked for unexpected voltages. Discontinuation of service alone is not adequate.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Telephony Modem.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 98SE Follow these steps to configure the TCP/IP settings on a Windows 98SE operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Control Panel. 2 Double click on the Network icon in the Control Panel.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 4 Highlight TCP/IP by clicking on it one time, then click on Properties. 5 Click the IP Address tab, click Obtain an IP address automatically, then click OK.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 6 Click OK to accept the new settings, and OK again to close the Configuration window. 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 2000 Follow these steps to configure the TCP/IP settings on a Windows 2000 operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 8 From the computer, select Start > Settings > Network and Dial-up Connections > Local Area Connection.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 10 Click Obtain an IP address automatically and Obtain DNS server address automatically, then click OK. 11 Click OK to accept the new settings, and OK again to close the Configuration window. 12 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows ME Follow these steps to configure the TCP/IP settings on a Windows ME operating systetem. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 13 From the computer, select Start > Settings > Control Panel. 14 Double click on the Network icon in the Control Panel.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 16 Highlight TCP/IP by clicking on it one time, then click on Properties. 17 Click the IP Address tab, then click OK. 18 Click OK to accept the new settings, and OK again to close the Configuration window.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 19 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows XP Follow these steps to configure the TCP/IP settings on a Windows XP operating systetem. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 20 From the computer, select Start > Settings > Control Panel and double click on the Network Connections icon in the Control Panel.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 22 Highlight TCP/IP by clicking on it one time, then click on Properties. 23 Click the IP Address tab, click Obtain an IP address automatically, then click OK.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 24 Click OK to accept the new settings, and OK again to close the Configuration window. 25 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Using the Telephony Modem This chapter describes the controls and features available on the Touchstone Telephony Modem, and covers basic troubleshooting procedures.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Indicator Lights for the TM401 The Touchstone Telephony Modem has six LEDs to assist in troubleshooting. Patterns: Normal Operation The following table shows light patterns during normal operation.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary LED Indicators: Startup Sequence The following table shows the Telephony Modem light patterns during each phase of the startup sequence. There are two phases of startup; the Telephony phase and the cable modem phase. Both are outlined below.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Using the Reset Button Use the Reset button, on the back of the Telephony Modem, to reset the modem as if you power cycled the unit. You may need to reset the Telephony Modem if you are having problems connecting to the Internet. Using this button will be rare. TM401 Use a pointed non-metallic object to press this button. The photo to the left shows the location of the Reset button.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Using the Standby Button The Telephony Modem has a Standby button on top of the unit. Press the Standby button to switch between: TM401 • Inactive (normal) mode: the Ethernet interface is connected to the Internet. The Online light stays on to indicate normal mode. • Active (standby) mode: the Ethernet interface is disconnected from the Internet.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Troubleshooting Problems and Solutions The Telephony modem is plugged in, but the Power light is off. Check all power connections. Is the AC adapter plugged in firmly at both ends? If you plugged the AC adapter into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel. I’m not getting on the Internet.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary I was on the Internet, but now I’m can’t get on the Internet. If you are using a hub, is the hub turned on? Are you using the right type of Ethernet cable? (Straight cable for direct connection to a PC, cross-over cable for connection to a hub.) Press the Reset button on the back of the Telephony Modem. I can get on the Internet, but everything is slow.
Safety Getting Started Installation Ethernet Configuration • • Usage Troubleshooting Glossary • If not, phone service has not been provisioned on that line. Contact your service provider. • If it is blinking, there is a phone off hook somewhere in the house. Find that phone and hang it up. • If it is lit, go to the next step Is the Phone plugged directly into the Telephony Modem? • Make sure the phone is plugged into the port on the back of the Telephony Modem labeled “Tel”.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms. Terms and Abbreviations Category 5 (Cat5) A high-quality type of cable, used for Fast Ethernet (100BaseT) connections. When purchasing Ethernet cables, always look for Category 5 cable. Coaxial cable (coax) A thin wire, used to connect your television and Telephony Modem to the cable TV system.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary DOCSIS Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network. EMTA Embedded Multimedia Terminal Adapter. An MTA device that is integrated with a cable modem. Ethernet A standard method of connecting two or more computers into a Local Area Network (LAN). EuroDOCSIS The European version of DOCSIS.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary IP address A number assigned to your computer by your cable company, used to identify your computer to other systems on the Internet. ISDN Integrated Services Digital Network. A digital telephony standard that provides communication speeds about twice as fast as standard dialup. LAN Local Area Network. A network that allows computers in a single location (such as a building) to communicate with one another.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary RJ-11 A standard 4-pin modular connector, commonly used in North America for connecting telephones. RJ-45 A standard 6-pin modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector. Splitter A small box with three cable connectors: one input and two outputs.
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Touchstone TM401 Telephony Modem User’s Guide 2005 ARRIS All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant. ARRIS, ARRIS Interactive, and Touchstone Telephony are trademarks of ARRIS Licensing Company. Cornerstone is a registered trademark of ARRIS Licensing Company.
