Touchstone® TG952 Telephony Gateway User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TG952 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.
Export Regulations This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited. Copyright © 2011 ARRIS. All rights reserved. The information in this document is subject to change without notice.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Safety Requirements ARRIS Telephony Gateways comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary • Use only power supply and power cord included with the equipment. • Equipment should be installed near the power outlet and should be easily accessible. • The shield of the coaxial cable must be connected to earth (grounded) at the entrance to the building in accordance with applicable national electrical installation codes. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary European Compliance This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s).
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Energy Consumption (TG952S Models only) In accordance with Ecodesign Directive 2005/32/EC, this device is equipped with a power switch. The following energy consumption figures apply (measured with a wattmeter at the outlet): Switch State Power Consumption OFF 0.0 W ON 9.0 W (idle) 13.5 W (typical) Note: In most instances, ARRIS recommends that the power switch remain in the ON position at all times.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Getting Started About Your New Telephony Gateway The Touchstone TG952 Telephony Gateway is DOCSIS® 3.0 or Euro-DOCSIS™ 3.0 compliant with the following features: • Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems. • Convenience: supports Ethernet and 802.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting • Wall-Mounting Template and Instructions • Quick Installation Guide • Ethernet Cable (CAT5e) • End User License Agreement Glossary Items You Need If you are installing the Telephony Gateway yourself, make sure you have the following items on hand before continuing: • Telephony Gateway package: see What’s in the Box? for a list of items in the package.
Safety Getting Started Installation Ethernet Configuration • Usage Troubleshooting Glossary Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this information carefully and contact your cable company if you have any questions. Getting Service Before trying to use your new Telephony Gateway, contact your local cable company to establish an Internet account and telephone service.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary System Requirements The Touchstone Telephony Gateway operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Telephony Gateway, you need DOCSIS or Euro-DOCSIS high-speed Internet service from your cable company.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary About this Manual This manual covers the Touchstone TG952 Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. See the image at the left. What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Ethernet or Wireless? There are two ways to connect your computer (or other equipment) to the Telephony Gateway. The following will help you decide which is best for you: Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Installing and Connecting Your Telephony Gateway Before you start, make sure that: • You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. • You have all the items you need. • Cable, phone, and power outlets are available near the computer. If a cable outlet is not conveniently located, your cable company can install a new one.
Getting Started Safety Installation Ethernet Configuration Usage Troubleshooting Glossary Front Panel TG952A/B/S The front of the Telephony Gateway has the following indicators: A C E G I DS Power US LAN Online Tel 1 WLAN Tel 2 A WPS button/indicator: begins associating the Telephony Gateway with a wireless device. Light indicates Wireless Protected Setup (WPS) is active. B Tel 2: indicates the status of telephone line 2. C Tel 1: indicates the status of telephone line 1.
Getting Started Safety Installation Ethernet Configuration Usage Troubleshooting Glossary Rear Panel TG952A/B A B C G D The rear of the Telephony Gateway has the following connectors and controls: A Tel 1: connector for the first phone line. B Tel 2: connector for the second phone line. C Ethernet (1 - 4): connectors for use with a computer LAN port.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Telephony Gateway: • Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Telephony Gateway that extension cords are not required.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections.
Getting Started Safety Installation Ethernet Configuration Usage Troubleshooting Glossary Mounting the Telephony Gateway You can either mount the Telephony Gateway on a wall or place it on a desktop. For wall-mount applications, you can mount the Telephony Gateway with the indicators facing upward (vertical) or to the side (horizontal).
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Instructions Wall-mounting instructions Note: When mounting the Telephony Gateway on drywall, try to position the Telephony Gateway so at least one of the screws is fastened to a stud. This may prevent the Telephony Gateway from pulling out of the wall in the future. To prevent overheating of the Telephony Gateway, do not block the ventilation holes on the sides of the unit.
Getting Started Safety Installation Ethernet Configuration Usage Troubleshooting Glossary Connecting the Telephony Gateway WARNING Risk of injury or equipment damage Connecting the Telephony Gateway to the home’s existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltage. Cancellation of telephone service is not adequate.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Configuring Your Wireless Connection The TG952 ships with wireless LAN security set by default. See the security label on your product (shown on image at the left) for the factory security settings: network name (SSID), encryption method, network key, and WPS PIN. Note: You must set up your computer and other client devices to work with the security settings on the TG952.
Safety Getting Started Installation Ethernet Configuration 4 Note: Usage Troubleshooting Glossary Use the online help information to set configuration parameters as required. Most configuration parameters that you may want to set can be accessed on the System Basic Setup screen, including the security mode and setting a system password.
Safety Getting Started Installation Ethernet Configuration 4 Usage Troubleshooting Glossary Configure any or all of the following parental controls: Trusted MAC Addresses: Finding the MAC Address of a Computer Use the operating system of your computer to find its MAC address, as follows: Windows: from the Start menu, find and select the Control Panel. Double-click Network Connections (Windows XP), or Network & Sharing Center (Windows Vista or Windows 7).
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Telephony Gateway.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 2000 Follow these steps to configure the Ethernet interface on a Windows 2000 operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Network and Dial-up Connections > Local Area Connection.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 3 Click Obtain an IP address automatically and Obtain DNS server address automatically, then click OK. 4 Click OK to accept the new settings, and OK again to close the Configuration window. 5 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows XP Follow these steps to configure the Ethernet interface on a Windows XP operating system. TCP/IPv6 Note: This procedure shows the configuration of TCP/IPv4. TCP/IPv6 is not installed or enabled by default in Windows XP. If your cable provider requires TCP/IPv6 you must first install and enable it on your Windows XP system.
Safety Getting Started Installation Ethernet Configuration 2 Usage Troubleshooting Glossary Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. 3 Click Properties. 4 Select TCP/IP by clicking it one time. Then click Properties.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 5 Click the General tab. Then click Obtain an IP address automatically and click OK. 6 Click OK to accept the new settings, and OK again to close the Properties window. 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface on a Windows Vista operating system 1 Open the Vista Control Panel. 2 Double-click Network and Sharing Center to display the Network and Sharing Center window.
Safety Getting Started Installation Ethernet Configuration 3 Usage Troubleshooting Glossary Click Manage network connections. If prompted for a connection, choose Local Area Connection. The Network Connections window displays. 4 Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue.
Safety Getting Started Installation Ethernet Configuration 5 Usage Troubleshooting Glossary Double-click Internet Protocol Version 4 (TCP/IPv4) to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, double-click Internet Protocol Version 6 (TCP/IPv6) to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface on a Windows 7 operating system. 1 Open the Windows 7 Control Panel. 2 Click Network and Internet.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting 3 Click Network and Sharing Center. 4 Click Local Area Connection to open the Status window.
Safety Getting Started Installation Ethernet Configuration 5 Usage Troubleshooting Glossary Click Properties to open the Properties window.
Safety Getting Started Installation Ethernet Configuration 6 Usage Troubleshooting Glossary Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6 (TCP/IPv6) and click Properties to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for MacOS X Follow these steps to configure the Ethernet interface on a MacOS X operating system. 1 Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock.
Safety Getting Started Installation Ethernet Configuration 2 Usage Troubleshooting Glossary Click the Network icon.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 3 Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. 4 Choose the TCP/IP tab, if necessary. If you are using TCP/IPv4, go to step 5. If your cable provider requires TCP/IPv6, go to step 8. 5 Choose Using DHCP from the Configure IPv4 menu. 6 If necessary, click the Renew DHCP Lease button. 7 Close the System Properties application.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 8 If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window. 9 Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10 Close the System Properties application.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Using the Telephony Gateway This chapter describes the controls and features available on the Touchstone Telephony Gateway, and covers basic troubleshooting procedures.
Getting Started Safety Installation Ethernet Configuration Usage Troubleshooting Glossary TG952 Indicator Lights for the TG952 r Powe DS US Power DS US Online Online LAN LAN WLAN WLAN Tel 1 Tel 2 Tel 1 The Touchstone Telephony Gateway has eight LED indicator lights to assist in troubleshooting.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Patterns: Normal Operation (WAN) The following table shows light patterns during normal operation.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Patterns: Startup Sequence The following tables show the Telephony Gateway light patterns during each phase of the startup sequence. There are two phases of startup; the Telephony phase and the cable modem phase. Both are outlined below.
Getting Started Safety Installation Ethernet Configuration Usage Troubleshooting Glossary Cable Modem Start Up Sequence TG952A/B DS US Online Description Flash Off Off Downstream search On Flash Off Downstream found; upstream search On On Flash On On On Downstream and Upstream found; retrieving setup information from cable operator Ready for service Using the Reset Button Tel 1 Tel 2 2 1 Ethernet 10/100/1000 4 3 USB Reset Cable Use the Reset button, on the back of the Tel
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Troubleshooting The Telephony Gateway is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel. I’m not getting on the Internet (all connections).
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary I’m not getting on the Internet. (Ethernet) If you are using a hub, is the hub turned on? Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to a hub. Press the Reset button on the back of the Telephony Gateway. A misconfiguration could lock out all access to the Telephony Gateway router.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary I don’t have dial tone when I pick up my phone, why? In order for telephone service to be functional on the Telephony Gateway, telephone service must have been purchased from the service provider and configured on your Telephony Gateway. The following steps should help in identifying the source of the problem.
Safety Getting Started Installation Ethernet Configuration 5 Usage Troubleshooting Glossary Is the Telephony Gateway plugged into a wall outlet? • If so, unplug the RJ-11 connector at the back of the Telephony Gateway and plug in a known working phone. If you now have dial tone, the problem is with the house wiring. Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms. Category 5e (Cat5e) A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connections. When purchasing Ethernet cables, always look for Category 5e cable. Coaxial cable (coax) A thin wire, used to connect your television and Telephony Gateway to the cable TV system.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary DOCSIS Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network. EMTA Embedded Multimedia Terminal Adapter. An MTA device that is integrated with a cable modem. Ethernet A standard method of connecting two or more computers into a Local Area Network (LAN). EuroDOCSIS The European version of DOCSIS.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Hub A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. IP address A number assigned to your computer by your cable company, used to identify your computer to other systems on the Internet. ISDN Integrated Services Digital Network. A digital telephony standard that provides communication speeds about twice as fast as standard dialup.
Safety Getting Started Ethernet Configuration Installation Usage Troubleshooting Glossary RF Abbreviation for Radio Frequency. Some literature refers to coax as “RF cable” and the connectors as “RF connectors.” RJ-11 A standard 2-conductor modular connector, commonly used in North America for connecting telephones. RJ-45 A standard 8-conductor modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary WEP Wired Equivalent Privacy, a common standard for encrypting data sent over a wireless LAN. WPA Wi-fi Protected Access, a standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP.
Touchstone® TG952 Telephony Gateway User’s Guide Export Regulations Safety Requirements FCC Part 15 European Compliance Energy Consumption (TG952S Models only) Getting Started About Your New Telephony Gateway What’s in the Box? Items You Need Getting Service System Requirements Recommended Hardware Windows MacOS Linux/other Unix About this Manual What About Security? Ethernet or Wireless? Wireless Both Installing and Connecting Your Telephony Gateway Front Panel Rear Panel Selecting an Installation Location
