Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Touchstone™ CM550 Cable Modem User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, or checking your email, the Touchstone CM550 Cable Modem brings it all to you faster and more reliably. The highspeed, always-on connection won’t keep you waiting. The Touchstone Cable Modem provides an USB connection for easy hookup.
Export Regulations This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited. Copyright © 2003–2006 ARRIS International, Inc. Patents pending. All rights reserved. The information in this document is subject to change without notice.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Safety Requirements ARRIS complies with the applicable requirements for performance, construction, labeling, and information as outlined below: • Do not use the Cable Modem near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.). Avoid pouring or spilling liquids on the Cable Modem. • Avoid using and/or connecting the Cable Modem during an electrical storm.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Functional Indicators Symbol Definition Instructions: The exclamation point within a triangle alerts you to the presence of important operating and maintenance instructions. Alternating Current: A terminal to which or from which an alternating (sine wave) current or voltage may be applied or supplied. Direct Current: A terminal to which or from which a direct current or voltage may be applied or supplied.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary European Compliance This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s).
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Getting Started About Your New Cable Modem The Touchstone CM550 Cable Modem is a DOCSIS 2.0 or Euro-DOCSIS 2.0 (A-TDMA and S-CDMA) ready cable modem with the following features: • • • Speed: much faster than dialup or ISDN service Convenience: supports USB 1.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Items You Need If you are installing the Cable Modem yourself, make sure you have the following items on hand before continuing: • Cable modem package: see What’s in the Box? for a list of items in the package. • Coaxial cable (coax): as shown in the picture to the left, this is a thin cable with a connector on each end. It is the same kind of wire used to connect your television for cable TV.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary System Requirements The Touchstone Cable Modem operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Cable Modem, you need DOCSIS high-speed Internet service from your cable company.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Ethernet or USB? There are two ways to connect your computer (or other equipment) to the Cable Modem. The following will help you decide which is best for you: Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN).
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security: Home Prev Next • Keep your operating system updated with the latest security patches.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Installing and Connecting Your Cable Modem Before you start, make sure that: • You have contacted your cable company and verified that they provide data service using standard DOCSIS technology. • You have all the Items You Need. • Cable and power outlets are available near the PC. If a cable outlet is not conveniently located, your cable company can install a new one.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Front Panel Cable Modem Front Panel The front of the Cable Modem has the following indicators and controls: A B C D E A Link: flickers when sending or receiving data to the PC over the Ethernet or USB connection; on steadily otherwise. B Online: blinks when the Cable Modem is disconnected from the Internet; on when the Cable Modem is connected to the Internet.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Rear Panel Cable Modem Rear Panel The rear of the Cable Modem has the following connectors and controls: A B C D E A Power: plug the AC adapter in here. B USB connector: for connecting the Cable Modem directly to a PC. C Ethernet connector: for connecting the Cable Modem to a PC or home network LAN. D Reset button: resets the Cable Modem as if you disconnected power.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Mounting the Cable Modem You can either mount the Cable Modem on a wall or place it on a desktop. For wallmount applications, you can mount the Cable Modem with the indicators facing upward (vertical) or to the size (horizontal).
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Instructions Wall-mounting instructions Step 1 Step 3 Step 2 1 Position the mounting template on the surface where you intend to mount the Cable Modem and secure in place with transparent tape. 2 Drill holes through the template in the specified locations for the mounting screws. After drilling holes, remove the template from the surface. 3 Drive both of the screws (or anchor bolts) into the wall.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Connecting the Cable Modem Rear Panel 1 Power up your computer and insert the CD-ROM included with your modem. 2 Connect one end of the coaxial cable to the cable outlet or splitter, and the other end to the Cable Modem’s Cable connector. Tighten the connections by hand. Note: Improperly tightened coaxial cable connectors can cause data errors, making your connection slower.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Installing USB Drivers on Your PC When you plug the Cable Modem into the PC’s USB port, Windows automatically detects the hardware and begins installing the USB drivers.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Installing USB Drivers on Windows 98SE Follow these steps to install USB drivers on Windows 98 Second Edition. Note: Always perform these steps in the order shown to minimize possible problems. For example, if you plug in the USB cable before inserting the CD, Windows may install the wrong driver. 1 Make sure the Cable Modem is on (the Power light should be on).
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary 4 Wait for the system to start the Add New Hardware Wizard and display the following window (there may be a short delay): 5 Select “Search for the best driver” and click the Next button.
Safety Getting Started Installation USB Drivers 6 Usage Troubleshooting Glossary Make sure the CD-ROM option is selected (checked), then click the Next button. The wizard searches the specified locations, then displays the location and name of the appropriate driver. Note: If the wizard can not find the CD drive, and the CD is inserted properly, follow these steps: a.
Safety Getting Started Installation USB Drivers 7 Usage Troubleshooting Glossary Click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Installing USB Drivers on Windows 2000 Follow these steps to install USB drivers on Windows 2000. 1 Make sure the Cable Modem is on (the Power light should be on). If not, connect the AC adapter as described in Connecting the Cable Modem. 2 Insert the CD that came with the Cable Modem package into the CD-ROM drive.
Safety Getting Started Installation USB Drivers 5 Usage Troubleshooting Glossary Click the Next button. The wizard prompts you for the location of the drivers. Note: The dialog indicates that the wizard is looking for the ARRIS RNDIS (Remote Network Device Interface Specification) driver for the Cable Modem.
Safety Getting Started Installation USB Drivers 6 Usage Troubleshooting Glossary Select “Search for a suitable driver...”, then click the Next button. The wizard displays a list of search options.
Safety Getting Started Installation USB Drivers 7 Usage Troubleshooting Glossary Make sure the CD-ROM option is selected (checked), then click the Next button. The wizard searches the specified locations, then displays the location and name of the appropriate driver. Note: If the wizard can not find the CD drive, and the CD is inserted properly, follow these steps: a.
Safety Getting Started Installation USB Drivers 8 Usage Troubleshooting Glossary Click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. 9 Home Prev Next Click the Finish button.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Installing USB Drivers on Windows XP Follow these steps to install USB drivers on Windows XP. 1 Make sure the Cable Modem is on (the Power light should be on). If not, connect the AC adapter as described in Connecting the Cable Modem. 2 Insert the CD that came with the Cable Modem package into the CD-ROM drive.
Safety Getting Started Installation USB Drivers 4 Usage Troubleshooting Glossary Click the Next button. The wizard prompts you for the location of the drivers. 5 Select “Search for the best driver” and “Search removable media,” then click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. 6 Home Prev Next Click the Finish button.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Installing USB Drivers on Windows ME Follow these steps to install USB drivers on Windows Millennium Edition. 1 Make sure the Cable Modem is on (the Power light should be on). If not, connect the AC adapter as described in Connecting the Cable Modem. 2 Insert the CD that came with the Cable Modem package into the CD-ROM drive.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Using the Cable Modem This chapter describes the controls and features available on the Touchstone Cable Modem, and covers basic troubleshooting procedures. • Setting up Your Computer to Use the Cable Modem • Using the Reset Button Setting up Your Computer to Use the Cable Modem Follow the instructions in the information packet supplied by your cable company.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Using the Reset Button Use the Reset button, on the back of the Cable Modem, to reset the modem as if you disconnected power. You may need to reset the Cable Modem if you are having problems connecting to the Internet. Reset button Use a pointed non-metallic object to press this button. The photo to the left shows the location of the Reset button. The Reset button is recessed to prevent accidental resets.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Troubleshooting Problems and Solutions The cable modem is plugged in, but the Power light is off. Check all power connections. Is the AC adapter plugged in firmly at both ends? If you plugged the AC adapter into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel. I’m not getting on the Internet.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary I’m not getting on the Internet. (Ethernet) If you are using a hub, is the hub turned on? Are you using the right type of Ethernet cable? (Straight cable for direct connection to a PC, cross-over cable for connection to a hub.) Press the Reset button on the back of the Cable Modem. I’m not getting on the Internet.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary I have two PCs connected to the Cable Modem, but only one can get on the Internet. Check your cable company’s terms of service: they may allow only one computer to connect directly to the Cable Modem.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Troubleshooting USB Problems Follow these steps if the PC does not auto-detect the Cable Modem using a USB connection. Before you start, make sure that: • You have properly installed and configured the Cable Modem as shown in Installing and Connecting Your Cable Modem. • You have installed the USB drivers as shown in Installing USB Drivers on Your PC. • The cable company has set up your account.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms. Terms and Abbreviations A/B Cable A USB cable that has a narrow rectangular connector on one end (A) and a notched square connector (B) on the other end. Category 5 (Cat5) A high-quality type of cable, used for Fast Ethernet (100BaseT) connections. When purchasing Ethernet cables, always look for Category 5 cable.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary DOCSIS Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network. Ethernet A standard method of connecting two or more computers into a Local Area Network (LAN). EuroDOCSIS The European version of DOCSIS. Event An informational message used for monitoring network status. F-connector The type of connector used on coaxial cable.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary ISDN Integrated Services Digital Network. A digital telephony standard that provides communication speeds about twice as fast as standard dialup. LAN Local Area Network. A network that allows computers in a single location (such as a building) to communicate with one another. MAC address A number that uniquely identifies any device connected to a network.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary RoHS Restriction of Hazardous Substances. Refers to items governed by Directive 2002/ 95/EC of the European Parliament. Splitter A small box with three cable connectors: one input and two outputs. You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Cable Modem. You can buy a splitter from any electronics retailer and most discount stores.
Touchstone CM550 Cable Modem User’s Guide 2003–2006 ARRIS All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant. ARRIS, Touchstone, and the ARRIS logo are trademarks of ARRIS International, Inc. All other trademarks and registered trademarks are the property of their respective holders.
