User`s guide

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Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary
Troubleshooting
Problems and Solutions
The cable modem is plugged in, but the Power light is off.
Check all power connections. Is the AC adapter plugged in firmly at both
ends?
If you plugged the AC adapter into a power strip, make sure the strip is
switched on.
Avoid using an outlet controlled by a wall switch, if possible.
Finally, check the fuse or circuit breaker panel.
I’m not getting on the Internet.
It may take up to 30 minutes to establish a connection the first time you
power up your Cable Modem, especially when a lot of people are online.
Always leave your Cable Modem plugged in and connected; use the
Standby button to disconnect your PC from the Internet.
Check the front panel lights:
• The Power and Online lights should be on.
• If the Online light is blinking, press the Standby button.
• The Cable light should be either on or blinking.
• One of the USB or Ethernet lights should be on or blinking.
• If the Power light blinks for more than 30 minutes, call your cable
company for assistance.
Check your cable connections. Connectors should be finger-tight and then
tightened a further 1/8 turn with a wrench. The coax cable should not be
pinched, kinked, or bent sharply—any of these can cause a break or short
in the cable (you may have to replace the cable).
Proceed to the USB or Ethernet solutions (next page) if necessary.