Touchstone™ CM300 Cable Modem User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, or checking your email, the Touchstone CM300 Cable Modem brings it all to you faster and more reliably. The highspeed, always-on connection won’t keep you waiting. The Touchstone CM300 Cable Modem provides a USB connection for easy hookup to USB-capable PCs, and a 10/100 Base-T Ethernet connection for a LAN or individual computer.
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Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Safety Requirements ARRIS complies with the applicable requirements for performance, construction, labeling, and information as outlined below: • Do not use the Cable Modem near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.). Avoid pouring or spilling liquids on the Cable Modem. • Avoid using and/or connecting the Cable Modem during an electrical storm.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Functional Indicators Symbol Definition Instructions: The exclamation point within a triangle alerts you to the presence of important operating and maintenance instructions. Alternating Current: A terminal to which or from which an alternating (sine wave) current or voltage may be applied or supplied. Direct Current: A terminal to which or from which a direct current or voltage may be applied or supplied.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Getting Started About Your New Cable Modem The Touchstone CM300 Cable Modem is a DOCSIS 1.1-compliant (and DOCSIS 2.0 A-TDMA ready) cable modem with the following features: • Speed: much faster than dialup or ISDN service • Convenience: supports USB 1.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Items You Need If you are installing the Cable Modem yourself, make sure you have the following items on hand before continuing: • Cable modem package: see What’s in the Box? for a list of items in the package. • Coaxial cable (coax): as shown in the picture to the left, this is a thin cable with a connector on each end. It is the same kind of wire used to connect your television for cable TV.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary USB or Ethernet? There are two ways to connect your computer (or other equipment) to the Cable Modem. The following will help you decide which is best for you: USB USB (Universal Serial Bus) is meant for connecting a variety of accessories, such as keyboards, mice, printers, and communications devices (including cable modems) to a single PC.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary System Requirements The Touchstone Cable Modem operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Cable Modem, you need DOCSIS high-speed Internet service from your cable company.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Installing and Connecting Your Cable Modem Before you start, make sure that: • The cable company has set up your account. You should have an information packet that describes your service. • The Cable Modem serial number and MAC address matches the number shown in your information packet. • Cable and power outlets are available near the chosen location.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Front Panel Cable Modem Front Panel The front of the Cable Modem has the following indicators and controls: 1 Ethernet: flickers when sending or receiving data to the PC over the Ethernet connection; on steadily otherwise. 2 USB: blinks when sending or receiving data to the PC over the USB connection; on steadily otherwise.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Rear Panel Cable Modem Rear Panel The rear of the Cable Modem has the following connectors and controls: 6 7 8 9 10 11 6 Standby button: press once to disconnect all PCs connected to the Cable Modem from the network; press again to reconnect. The Online light shows you the current standby state. 7 Power: plug the AC adapter in here.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Mounting the Cable Modem You can either mount the Cable Modem on a wall or place it on a desktop. For wallmount applications, you can mount the Cable Modem with the indicators facing upward (vertical) or to the size (horizontal).
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Instructions Wall-mounting instructions 1 Position the mounting template on the surface where you intend to mount the Cable Modem and secure in place with transparent tape. 2 Drill holes through the template in the specified locations for the mounting screws. After drilling holes, remove the template from the surface. 3 Drive both of the screws (or anchor bolts) into the wall.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Connecting the Cable Modem Rear Panel 1 Connect one end of the coaxial cable to the cable outlet or splitter, and the other end to the Cable Modem’s Cable connector. Tighten the connections by hand, then tighten 1/8 turn with a wrench. Note: Improperly tightened coaxial cable connectors can cause data errors, making your connection slower.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Installing USB Drivers on Your PC When you plug the Cable Modem into the PC’s USB port, Windows automatically detects the hardware and begins installing the USB drivers.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Installing USB Drivers on Windows 98SE Follow these steps to install USB drivers on Windows 98 Second Edition. 1 Make sure the Cable Modem is on (the Power light should be on). If not, connect the AC adapter as described in Connecting the Cable Modem. 2 Insert the CD that came with the Cable Modem package into the CD-ROM drive.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary 4 Wait for the system to start the Add New Hardware Wizard and display the following window (there may be a short delay): 5 Select “Search for the best driver” and click the Next button.
Safety Getting Started Installation USB Drivers 6 Usage Troubleshooting Specifications Glossary Make sure the CD-ROM option is selected (checked), then click the Next button. The wizard searches the specified locations, then displays the location and name of the appropriate driver. Note: If the wizard can not find the CD drive, and the CD is inserted properly, follow these steps: a.
Safety Getting Started Installation USB Drivers 7 Usage Troubleshooting Specifications Glossary Click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Installing USB Drivers on Windows 2000 Follow these steps to install USB drivers on Windows 2000. 1 Make sure the Cable Modem is on (the Power light should be on). If not, connect the AC adapter as described in Connecting the Cable Modem. 2 Insert the CD that came with the Cable Modem package into the CD-ROM drive.
Safety Getting Started Installation USB Drivers 5 Usage Troubleshooting Specifications Glossary Click the Next button. The wizard prompts you for the location of the drivers. Note: The dialog indicates that the wizard is looking for the ARRIS RNDIS (Remote Network Device Interface Specification) driver for the Cable Modem.
Safety Getting Started Installation USB Drivers 6 Usage Troubleshooting Specifications Glossary Select “Search for a suitable driver...”, then click the Next button. The wizard displays a list of search options.
Safety Getting Started Installation USB Drivers 7 Usage Troubleshooting Specifications Glossary Make sure the CD-ROM option is selected (checked), then click the Next button. The wizard searches the specified locations, then displays the location and name of the appropriate driver. Note: If the wizard can not find the CD drive, and the CD is inserted properly, follow these steps: a.
Safety Getting Started Installation USB Drivers 8 Usage Troubleshooting Specifications Glossary Click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. 9 Home Prev Next Click the Finish button.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Installing USB Drivers on Windows XP Follow these steps to install USB drivers on Windows XP. 1 Make sure the Cable Modem is on (the Power light should be on). If not, connect the AC adapter as described in Connecting the Cable Modem. 2 Insert the CD that came with the Cable Modem package into the CD-ROM drive.
Safety Getting Started Installation USB Drivers 4 Usage Troubleshooting Specifications Glossary Click the Next button. The wizard prompts you for the location of the drivers. 5 Select “Search for the best driver” and “Search removable media,” then click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. 6 Home Prev Next Click the Finish button.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Installing USB Drivers on Windows ME Follow these steps to install USB drivers on Windows Millennium Edition. 1 Make sure the Cable Modem is on (the Power light should be on). If not, connect the AC adapter as described in Connecting the Cable Modem. 2 Insert the CD that came with the Cable Modem package into the CD-ROM drive.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Using the Cable Modem This chapter describes the controls and features available on the Touchstone Cable Modem, and covers basic troubleshooting procedures.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Indicator Lights The Touchstone Cable Modem has five lights to assist in troubleshooting. Patterns: Normal Operation The following table shows light patterns during normal operation. An x indicates that the particular light is not important for determining the state.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary LED Indicators: Startup Sequence The following table shows the Cable Telephony Modem light patterns during each phase of the startup sequence. An x indicates that the light is not important for determining the state.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Using the Reset Button Use the Reset button, on the back of the Cable Modem, to reset the modem as if you disconnected power. You may need to reset the Cable Modem if you are having problems connecting to the Internet. Use a pointed non-metallic object to press this button. The photo to the left shows the location of the Reset button. The Reset button is recessed to prevent accidental resets.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Troubleshooting Problems and Solutions The cable modem is plugged in, but the Power light is off. Check all power connections. Is the AC adapter plugged in firmly at both ends? If you plugged the AC adapter into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel. I’m not getting on the Internet.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary I’m not getting on the Internet. (USB) Did you load the USB drivers? If you are using a powered USB hub, is the hub turned on? Check the USB cable connections. Disconnect and reconnect the USB cable. Restart the PC. Press the Reset button on the back of the Cable Modem. I’m not getting on the Internet.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary I’m concerned about security. Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security: Home Prev Next • Keep your operating system updated with the latest security patches.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Testing the Power Connection Use this procedure to check and correct any powering problems. Instructions Home Prev Next 1 Connect the Cable Modem according to the steps in Installing and Connecting Your Cable Modem. 2 Watch for the Power light to come on or start blinking.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Troubleshooting USB Problems Follow these steps if the PC does not auto-detect the Cable Modem using a USB connection. Before you start, make sure that: • You have properly installed and configured the Cable Modem as shown in Installing and Connecting Your Cable Modem. • You have installed the USB drivers as shown in Installing USB Drivers on Your PC. • The cable company has set up your account.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Web-based Troubleshooting Interface The Cable Modem software has a web-based interface to a status monitoring and troubleshooting subsystem. Status information is available by using a standard web browser to access the Cable Modem IP address. The information in these screens may be helpful when calling the cable company about a problem.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Power-Up Status Screen The Power-Up Status screen shows the results of the Cable Modem registration process. To display this screen, choose the CM State link. Hardware/Software Versions Screen The HW/SW Versions screen displays the hardware revision level of the cable modem and the version of the software currently running in the cable modem. To display this screen, choose the HW/SW Versions link.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Accessing the Troubleshooting Interface You can access the troubleshooting screens through the Cable Modem’s Ethernet or USB connection. Requirements You need the following equipment to access the troubleshooting pages: • computer with a direct Ethernet or USB connection to the Cable Modem • web browser Instructions Perform the following tasks as necessary.
Safety Home Getting Started Prev Next Installation USB Drivers Usage Troubleshooting Touchstone CM300 Cable Modem User’s Guide Specifications Glossary 36
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Product Specifications This chapter details the Touchstone Cable Modem product specifications. Electrical Specifications Electrical Ratings AC Voltage (North America): 90V AC to 132V, 47 to 63 Hz AC Voltage (Europe): 220V at 0.25A, 50Hz Power: 9 watts Physical Specifications Physical Dimensions Height: 1.2 inches (3.0 cm) Width: 6.4 inches (16.3 cm) Depth: 6.8 inches (17.2 cm) Weight 0.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Data Rates Downstream (North America): up to 42.88 Mbps Downstream (Europe): up to 55.616 Mbps Upstream (all): up to 10.24 Mbps (speeds will vary depending on network use and cable company policies) Standards Compliance DOCSIS DOCSIS 1.1 compliant DOCSIS 2.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Glossary The following is a list of common cable and networking terms. Terms and Abbreviations A/B Cable A USB cable that has a narrow rectangular connector on one end (A) and a notched square connector (B) on the other end. Category 5 (Cat5) A high-quality type of cable, used for Fast Ethernet (100BaseT) connections. When purchasing Ethernet cables, always look for Category 5 cable.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary DOCSIS Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network. Ethernet A standard method of connecting two or more computers into a Local Area Network (LAN). EuroDOCSIS The European version of DOCSIS. Event An informational message used for monitoring network status.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary IP address A number assigned to your computer by your cable company, used to identify your computer to other systems on the Internet. ISDN Integrated Services Digital Network. A digital telephony standard that provides communication speeds about twice as fast as standard dialup. LAN Local Area Network.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary RJ-45 A standard 6-pin modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector. Splitter A small box with three cable connectors: one input and two outputs. You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Cable Modem.
Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary WHCL Windows Hardware Compatibility Labs. A division of Microsoft that certifies hardware as being compatible with Windows operating systems.
