Touchstone® Telephony TM608 Installation Guide ARSVD01166 Release 6 Standard 1.0 Date: December 2008 Chapter 1: Planning the Installation Use this chapter to plan the Telephony Modem installation. Chapter 2: Installing the Telephony Modem Use this chapter to install the Telephony Modem. Chapter 3: Troubleshooting Information This chapter describes troubleshooting features. © 2008 ARRIS All rights reserved Printed in the USA The information in this document is subject to change without notice.
ii Touchstone® Telephony Release 6 Standard 1.
Publication History December 2008 Release 6 Standard 1.0 version of this document. TM608 Installation Guide Release 6 Standard 1.
iv Touchstone® Telephony Release 6 Standard 1.
Contents Safety Requirements ....................................................................... vii Radio Frequency Emissions and Immunity ................................ ix FCC Declaration of Conformity ............................................ ix Product Safety ............................................................................ ix CE Compliance ................................................................................. ix Planning the Installation 1 Environmental Requirements ..
vi Contents Rear Panel Connectors ............................................................. 14 Subscriber Connections ............................................................ 14 Grounding Requirements .......................................................... 14 Tools .......................................................................................... 14 Troubleshooting Information 15 Front Panel LEDs ............................................................................
About this Document This guide describes the installation and testing procedures for the Touchstone Multi-Line Telephony Modem models: • TM608G/NA: North American DOCSIS, 115-240V AC power; 8 telephony lines with battery backup • TM608G/CE: North Amercian DOCSIS, 115-240V AC power with European power cord; 8 telephony lines with battery backup Safety Requirements ARRIS Telephony Modems comply with the applicable requirements for performance, construction, labeling, and information when used as outlined bel
viii About this Document CAUTION Risk of explosion Replacing the battery with an incorrect type, heating a battery above 75°C, or incinerating a battery, can cause product failure and a risk of fire or battery explosion. Dispose of used batteries according to the instructions. The battery used in this device may present a risk of fire or explosion when heated above 75°C or incinerated. Dispose of used battery promptly. Keep away from children. Do not dissemble or dispose of in fire.
About this Document Radio Frequency Emissions and Immunity ix FCC Declaration of Conformity This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
x About this Document As indicated by this symbol, disposal of this product is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE). WEEE could potentially prove harmful to the environment; as such, upon disposal of the Telephony Modem the Directive requires that this product must not be disposed as unsorted municipal waste, but rather collected separately and disposed of in accordance with local WEEE ordinances.
1 Planning the Installation Use this chapter to plan the Telephony Modem installation. Environmental Requirements Provide at least 0.25 inch (6.4 mm) clearance on each side of the unit for proper ventilation and cooling. Mount the Telephony Modem properly to prevent uneven mechanical loading on the chassis. Improper mounting can cause premature failure and potentially hazardous conditions.
2 Chapter 1 Power Requirements The Telephony Modem requires 115–240V, 50/60 Hz AC power. The socketoutlet must be properly earthed. Make sure that the power circuits have sufficient capacity to power the Telephony Modem before connecting power. Telephony Requirements Each telephone line supports copper wire loop lengths of up to 128Ω, equivalent to 1000 feet (457 m) of 26 AWG (American Wire Gauge) copper wire loop.
Planning the Installation 3 Telephony Modem Accessories ARRIS provides optional accessories for the multi-line Telephony Modems. Contact your ARRIS sales representative to order these items. Telephony Adaptors The TM608 uses modular telephony adaptors (patent pending) to connect telephone lines. The adaptors are field installable and replaceable. One of the following adaptors is required to connect telephone lines to the Telephony Modem. Choose the adapter best suited for the installation.
4 Chapter 1 IDC Adaptor Use an IDC adaptor, part number 728937 (TII adaptor) or 728942 (Channell adaptor), to connect the Telephony Modem directly to telephone wiring. No connectors or punch-down blocks are required for use with the IDC Rocker adaptor. Channell: TII: IDC adaptors do not require wire stripping or tools. Wall-Mounting Kit The wall-mounting kit, part number 729864, includes wall-mount brackets and the screws required to attach the brackets to the Telephony Modem.
2 Installing the Telephony Modem Use this chapter to install the Telephony Modem. CAUTION Installation only by trained personnel The TM608 is intended only for installation by wiring technicians and other trained personnel. Installation Overview Perform the following procedures to install the TM608.
6 Chapter 2 Inspecting and Unpacking the Telephony Modem Use this procedure to ensure the Telephony Modem package contains all the required components, and that the unit is not damaged. Package Contents The TM608 package contains the following items: 1 Telephony Modem 2 Power cable 3 Three bar-coded MAC address labels 4 Wall-mounting brackets and screws 5 End-User License Agreement (EULA) 6 Battery (optional) Note: If any items are missing, call your ARRIS sales representative for replacements.
Installing the Telephony Modem 7 Preparing the Telephony Modem Before installing the Telephony Modem, use this procedure to install required and optional accessories. Requirements You need the following items to attach an adaptor: • RJ-14/RJ-11 adaptor, RJ-21X adaptor, or IDC Rocker adaptor • Two screws (included with the adaptor) • Small flat-blade screwdriver Action Perform the following tasks as needed.
8 Installing a Battery Chapter 2 The TM608 has a battery bay in the front panel. You can install a battery in the bay to provide power to the TM608 in case of a AC power outage. Follow these steps to install the backup battery. 1 Pull the battery door latch toward the center of the Telephony Modem and remove the battery door. Set the battery door aside. 2 If necessary, remove the existing battery. Some batteries have a pull strap as shown in the example below. 3 Insert the backup battery as shown below.
Installing the Telephony Modem 9 Wall-Mounting the Telephony Modem Use this procedure to mount the Telephony Modem on a wall or other vertical surface. Note: For rack-mounting instructions, see ‘‘Rack-Mounting the Telephony Modem’’ on page 11. Rack-mounting requires the optional rack-mounting bracket kit. Mounting Options For best results, ARRIS recommends mounting the Telephony Modem to one of the following surfaces: • Plywood or studs, using wood screws. • Drywall, using drywall anchors.
10 Other Considerations Chapter 2 Make sure the intended mounting location has an AC receptacle (socket-outlet) nearby. The power cord must be able to reach the outlet without stretching or being run through openings in walls, ceilings, or floors. Do not attach the power cord to the mounting surface or other building surfaces. Action Follow these steps to wall-mount the Telephony Modem using the provided wall-mounting brackets.
Installing the Telephony Modem 11 Rack-Mounting the Telephony Modem Use this procedure to mount the Telephony Modem in a 19-inch rack. For wall-mounting, see ‘‘Wall-Mounting the Telephony Modem’’ on page 9. Required Tools To rack-mount the Telephony Modem, you need: • #2 and #1 Phillips screwdrivers • The optional rack-mounting bracket kit, part number 729864. • Four screws to attach the unit to the rack. Action Follow these steps to rack-mount the Telephony Modem.
12 Chapter 2 Connecting Cables Use this procedure to connect the Telephony Modem to power and networks. Telephone Connector Pinouts The Telephone connector provides 8 lines of POTS (2-wire) telephone service. Three adaptors are available: • The RJ-21X adaptor connects the Telephony Modem to a punch-down block. The following diagram shows the pinout of the RJ-21X telephone connector.
Installing the Telephony Modem 13 • The RJ-14/RJ-11 adaptor provides 8 telephone jacks. The following diagrams show the pinouts of RJ-14 and RJ-11 connectors. Jack Pin Color Signal 123456 1 2 3 4 5 6 n/c n/c Red Green n/c n/c n/c n/c Ring Tip n/c n/c 123456 1 2 3 4 5 6 n/c Black Red Green Yellow n/c n/c Line 2 Tip Line 1 Ring Line 1 Tip Line 2 Ring n/c RJ-11: RJ-14: • The IDC adaptor provides rocker-style connections to connect telephone wires to the Telephony Modem without using tools.
14 Rear Panel Connectors Chapter 2 Refer to the following photo for the locations of rear panel connectors when performing this procedure. 1 Telephony adaptor jacks 2 Ethernet connector 3 Network RF (coax) connector 4 AC power connector Subscriber Connections If the Telephony Modem is intended to provide data services, Ethernet lines from subscriber units must be run to a switch or hub in the wiring closet. The switch or hub must have at least one free connection for the Telephony Modem.
3 Troubleshooting Information This chapter describes troubleshooting features. Front Panel LEDs The front panel LEDs provide information about DOCSIS and telephony status. The LED patterns shown in this section are valid for the default firmware version installed on the Telephony Modem. See the Troubleshooting Guide corresponding to the actual firmware installed for updated LED patterns.
16 Foreign Voltage Pattern Chapter 3 If the Telephony Modem detects a foreign voltage on one or more telephone lines, it repeats the following sequence: • All LEDs on • The LED corresponding to the telephony line(s) with foreign voltage If you see this sequence, immediately disconnect the affected lines and eliminate the voltage source.
Troubleshooting Information Patterns: Normal Operation Operating Mode AC Power Good Power On 17 The following table shows LED patterns for the Telephony Modem during normal operation. DS US On = Online On = Online Flash = Off-line Flash = Off-line Online Link On = network available On = CPE connected Tel.
18 Patterns: Startup Sequence Chapter 3 The following tables show LED patterns for the Telephony Modem during each phase of the startup sequence. MTA Startup Sequence If the MTA fails to complete registration, note the LED pattern and call your next level of support. Step 0 1 2-4 5 6 7 Description Power, DS, US, Online No Power Off Self-Test Flash CM Initialization; see ‘‘CM Startup Sequence’’ below.
4 Index L A AC power 2 connecting 14 accessories 3 adaptor, attaching 7 attaching the adaptor 7 B battery, installing 8 bracket, rackmount 10–11 C cable torque, RF 14 CM startup sequence, LED patterns 18 connecting AC power 14 connection Ethernet 2 RF 2 connector, pinouts, telephone 12 connectors, rear panel 14 considerations, data service 14 contents, package 6 D damage, in case of 6 data service considerations 14 E environmental requirements 1 Ethernet connection 2 F foreign voltage pattern 16 fron
20 Chapter 4 power 2 telephony 2 RF cable torque 14 connection 2 RJ-21X, pinouts 12 S self test, power-on 15 service considerations, data 14 site location 1 startup LED patterns, CM 18 LED patterns, MTA 18 T tabletop mounting 5 telephone connector, pinouts 12 telephony requirements 2 torque, RF cable 14 troubleshooting 15 U unpacking and inspection 6 V voltage pattern, foreign 16 W wall mounting 9 Touchstone® Telephony Release 6 Standard 1.
Touchstone® Telephony TM608 Installation Guide © 2008 ARRIS All rights reserved Printed in the USA The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietar y to ARRIS.
