Touchstone® TM602 Telephony Modem User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TM602 Telephony Modem brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service. Some models even provide a Lithium-Ion battery backup to provide continued telephone service during power outages.
Export Regulations This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited. Copyright © 2005–2007 ARRIS Group, Inc. Patents pending. All rights reserved. The information in this document is subject to change without notice.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Safety Requirements • ARRIS Telephony Modems comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Modem to existing telephone wiring should only be performed by a professional installer.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary European Compliance This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive (89/336/EEC), the Amending Directive (92/ 31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s).
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Getting Started About Your New Telephony Modem The Touchstone TM602 Telephony Modem is DOCSIS® or Euro-DOCSIS™ compliant with the following features: • Speed: much faster than dialup or ISDN service • Convenience: supports USB and Ethernet; both can be used simultaneously • Flexibility: provides two independent lines of telephone service as well as high speed data •
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Items You Need If you are installing the Telephony Modem yourself, make sure you have the following items on hand before continuing: Coax Cable • Telephony modem package: see What’s in the Box? for a list of items in the package. • Coaxial cable (coax): as shown in the image to the left, this is a thin cable with a connector on each end.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Getting Service Before trying to use your new Telephony Modem, contact your local cable company to establish an Internet account and telephone service.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary System Requirements The Touchstone Telephony Modem operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Telephony Modem, you need DOCSIS high-speed Internet service from your cable company.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Ethernet or USB? There are two ways to connect your computer (or other equipment) to the Telephony Modem. The following will help you decide which is best for you: Ethernet Ethernet is a standard method of connecting two or more devices into a Local Area Network (LAN).
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system.
Safety Getting Battery Started Installation 2-cell Battery Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Battery Installation and Replacement (TM602G/H Models Only) TM602G and TM602H Telephony Modems may optionally include one of three types of Lithium-Ion batteries: a 2-cell battery, a 4-cell battery, or an 8-cell battery. For safety and regulatory purposes, batteries are shipped outside of the Telephony Modem and must be installed.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary TM602G/H 2-cell Battery Installation and Replacement This model of the Telephony Modem has the ability to provide battery backup in the event of a local power loss. The battery backup is not intended to take the place of AC power. Use this procedure to install and to replace the backup batteries.
Safety Getting Battery Started Installation Installation 3 Battery Opening USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Push the battery pack into the bay until it seats into place. The following diagram shows a Telephony Modem with a 2-cell battery pack installed. If you are taking the battery out of the unit, position your finger in the battery opening area and use leverage to dislodge the battery while pulling it straight back.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary TM602G/H 4-cell Battery Installation and Replacement Use this procedure to install or replace a 4-cell backup battery. Action 1 Insert a finger into the latch opening, press down and pull back on the latch holding the battery door (on the bottom of the Telephony Modem). Pull the door toward you. Set the door aside in a safe place.
Safety Getting Battery Started Installation Installation 3 USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Push the battery pack into the bay until it latches into place. The following diagram shows a Telephony Modem with a 4-cell battery pack installed. If you are taking the battery out of the Telephony Modem, use the battery pull strap to dislodge the battery. Note: The Telephony Modem will not begin operating until you apply AC Battery Pull Strap power.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary TM602G/H 8-cell Battery Installation and Replacement The 8-cell lithium-ion battery pack is a separate option, compatible with the TM602G/H Telephony Modems, and provides extended hold-up times. Use this procedure to install and to replace the backup battery.
Safety Getting Battery Started Installation Installation 5 USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Position the Telephony Modem over the battery, making sure to line up the slots on the battery bay with the tabs on the battery. Push straight down on the Telephony Modem until the battery latch clicks into place. Note: You may need to push down gently on the front of the Telephony Mo- dem to latch the battery into place.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Installing and Connecting Your Telephony Modem Before you start, make sure that: • You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. • You have all the Items You Need. • Cable, phone, and power outlets are available near the computer.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Front Panel TM602A/B TM602A/B The front of the Telephony Modem has the following indicators: DE F G A Telephone 2: indicates the status of line 2 B Telephone 1: indicates the status of line 1 C Link: indicates Ethernet (all models) or USB (A/B models only) connectivity between the Telephony Modem and computer D Online: indicates internet data transmission status E
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Rear Panel The rear of the Telephony Modem has the following connectors and controls: TM602A/B Rear Panel TM602A/B C D E A Tel 1: connector for the first phone line. B Tel 2: connector for the second phone line. C Ethernet connector: for use with a computer or home network LAN connection. D USB connector: for use with a computer USB connection.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Mounting the Telephony Modem You can either mount the Telephony Modem on a wall or place it on a desktop. For wall-mount applications, you can mount the Telephony Modem with the indicators facing upward (vertical) or to the side (horizontal).
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Instructions Wall-mounting instructions Step 1 Step 3 1 Position the mounting template on the surface where you intend to mount the Telephony Modem and secure in place with transparent tape. 2 Drill holes through the template in the specified locations for the mounting screws. After drilling holes, remove the template from the surface.
Safety Getting Battery Started Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Connecting the Telephony Modem TM602A/B C D WARNING: Connecting the Telephony Modem to the home's existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltage. Cancellation of telephone service is not adequate.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Making USB Connections 5 Connect one end of the USB cable to the USB port on the computer, and the other end to the USB port on the back of the Telephony Modem (D). Your computer should detect the Telephony Modem and begin installing the drivers. See Installing USB Drivers on Your PC for driver installation details.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Installing USB Drivers on Your PC When you plug the Telephony Modem into the PC’s USB port, Windows automatically detects the hardware and begins installing the USB drivers. This procedure does not explain how to provision the Telephony Modem or otherwise initiate actual service. The latest USB drivers and documentation are available on line at http://www.arrisi.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Installing USB Drivers on Windows 2000 Follow these steps to install USB drivers on Windows 2000. 1 Make sure the Telephony Modem is on (the Power light should be on). If not, connect the AC adapter as described in Connecting the Telephony Modem. 2 Insert the CD that came with the Telephony Modem package into the CDROM drive.
Safety Getting Battery Started Installation Installation 5 USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Click the Next button. The wizard prompts you for the location of the drivers. Note: The dialog indicates that the wizard is looking for the ARRIS RNDIS (Remote Network Device Interface Specification) driver for the Telephony Modem.
Safety Getting Battery Started Installation Installation 6 USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Select “Search for a suitable driver for my device”, unless you want to use the second option to choose a specific driver, then click the Next button. The wizard displays a list of search options.
Safety Getting Battery Started Installation Installation 7 USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Make sure the CD-ROM option is selected (checked), then click the Next button. The wizard searches the specified locations, then displays the location and name of the appropriate driver. Note: If the wizard can not find the CD drive, and the CD is inserted properly, follow these steps: a.
Safety Getting Battery Started Installation Installation 8 USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. 9 Home Prev Next Click the Finish button.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Installing USB Drivers on Windows XP Follow these steps to install USB drivers on Windows XP. 1 Make sure the Telephony Modem is on (the Power light should be on). If not, connect the AC adapter as described in Connecting the Telephony Modem. 2 Insert the CD that came with the Telephony Modem package into the CDROM drive.
Safety Getting Battery Started Installation Installation 4 USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Click the Next button. The wizard begins searching for and installing the drivers, then displays a window indicating that the installation is complete. 5 Home Prev Next Click the Finish button.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Installing USB Drivers on Windows Vista Follow these steps to install USB drivers on Windows Vista. Installing Touchstone USB Drivers on Vista in 32-bit Mode When running Vista in 32-bit mode, simply connect your PC to the Touchstone Telephony Modem or Cable Modem. The Vista Hardware Installation Wizard finds the correct 32-bit USB driver and installs it for you.
Safety Getting Battery Started Installation Installation 6 Home Prev Next USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Vista tries to locate the new USB driver, and displays a “Installing device driver software” at the bottom right of the screen. Vista will not find the driver, and displays the following window. At the prompt, select I don’t have the disc. Show me other options.
Safety Getting Battery Started Installation Installation 7 Home Prev Next USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Select Browse my computer for driver software (advanced).
Safety Getting Battery Started Installation Installation 8 Home Prev Next USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Browse to the directory that you set up in step 2. Select Next.
Safety Getting Battery Started Installation Installation 9 Home Prev Next USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Once Vista finds the driver software in the directory specified in step 8, installation is in progress as shown below.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary 10 The Found New Hardware wizard should display the following screen when the USB driver has been successfully installed. Select Close.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary 11 Once the installation is completed successfully, Vista displays an icon with the message “ARRIS TOUCHSTONE DEVICE, Device driver software installed successfully” at the bottom right corner of the screen.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Removing USB Drivers You use a Remove utility to remove ARRIS USB drivers. The 64-bit version of Vista uses a special utility; other versions of Windows use a single utility.
Safety Getting Battery Started Installation Installation 4 USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Click the OK button. The Remove utility displays the following message: 5 Leave the CD in the drive, reconnect the Telephony Modem, and install the USB driver as appropriate for your operating system. Removing USB Drivers (64-bit Vista) Follow these steps to uninstall the 64-bit USB driver, if necessary.
Safety Home Getting Battery Started Installation Prev Next Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary 6 Right-click on the remove.exe file, and select Run as administrator from the drop-down menu. Enter the administrator password, if prompted. 7 Follow the instructions as prompted to remove the driver.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Telephony Modem.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 98SE Follow these steps to configure the TCP/IP settings on a Windows 98SE operating system. Note: Home Prev Next Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Control Panel. 2 Double click on the Network icon in the Control Panel.
Safety Home Getting Battery Started Installation Prev Next Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary 4 Highlight TCP/IP by clicking on it one time, then click on Properties. 5 Click the IP Address tab, click Obtain an IP address automatically, then click OK.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary 6 Click OK to accept the new settings, and OK again to close the Configuration window. 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 2000 Follow these steps to configure the TCP/IP settings on a Windows 2000 operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Network and Dial-up Connections > Local Area Connection.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary 3 Click Obtain an IP address automatically and Obtain DNS server address automatically, then click OK. 4 Click OK to accept the new settings, and OK again to close the Configuration window. 5 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows ME Follow these steps to configure the TCP/IP settings on a Windows ME operating system. Note: Home Prev Next Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Control Panel. 2 Double click on the Network icon in the Control Panel.
Safety Home Getting Battery Started Installation Prev Next Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary 4 Highlight TCP/IP by clicking on it one time, then click on Properties. 5 Click the IP Address tab, then click OK.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary 6 Click OK to accept the new settings, and OK again to close the Configuration window. 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows XP Follow these steps to configure the TCP/IP settings on a Windows XP operating system. Note: Home Prev Next Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Control Panel and double click on the Network Connections icon in the Control Panel.
Safety Home Getting Battery Started Installation Prev Next Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary 3 Highlight TCP/IP by clicking on it one time, then click on Properties. 4 Click the IP Address tab, click Obtain an IP address automatically, then click OK.
Safety Home Getting Battery Started Installation Prev Next Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary 5 Click OK to accept the new settings, and OK again to close the Configuration window. 6 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface for use with Touchstone products. 1 Home Prev Next Open the Vista Control Panel.
Safety Getting Battery Started Installation Installation 2 Home Prev Next USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Double-click Network and Sharing Center.
Safety Getting Battery Started Installation Installation 3 Home Prev Next USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Click Manage network connections. If prompted for a connection, choose Local Area Connection.
Safety Home Getting Battery Started Installation Prev Next Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary 4 Double-click the Local Area Connection to open the Status window: 5 If Windows requests permission to continue, click Continue. 6 Click Properties.
Safety Home Getting Battery Started Installation Prev Next Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary 7 Double-click Internet Protocol Version 4 (TCP/IPv4). 8 Select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. 9 Click OK to close the Properties windows.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Using the Telephony Modem This chapter describes the controls and features available on the Touchstone Telephony Modem, and covers basic troubleshooting procedures.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Indicator Lights for the TM602A/B Models The Touchstone Telephony Modem has seven LEDs to assist in troubleshooting. Wiring Problems If the Telephony Modem begins flashing all its lights for more than 10 seconds, this indicates a problem with the telephone wiring — the red and green wires may be shorted (touching), or there may be undesired voltage on the lines.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Indicator Lights for the TM602G/H Models The Touchstone Telephony Modem has eight indicator lights to assist in troubleshooting. Note that not all models have a Battery light. Battery Mismatch If the Telephony Modem alternates flashing the Battery light and all other lights, the installed battery is incompatible with the Telephony Modem.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Indicator Lights: Startup Sequence The following table shows the Telephony Modem light patterns during each phase of the startup sequence. There are two phases of startup; the Telephony phase and the cable modem phase. Both are outlined below.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Using the Reset Button TM602A/B Use the Reset button, on the back of the Telephony Modem, to reset the modem as if you power cycled the unit. You may need to reset the Telephony Modem if you are having problems connecting to the Internet. Using this button will be rare. Use a pointed non-metallic object to press this button.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Troubleshooting Problems and Solutions The Telephony modem is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary I’m not getting on the Internet. (Ethernet) If you are using a hub, is the hub turned on? Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to a hub or home router. Press the Reset button on the back of the Telephony Modem. I’m not getting on the Internet.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary I don’t have dial tone when I pick up my phone, why? In order for telephone service to be functional on the Telephony Modem, telephone service must have been purchased from the service provider and configured on your Telephony Modem. The following steps should help in identifying the source of the problem.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration – Home Prev Next Usage Troubleshooting Glossary If so, unplug the RJ-11 connector at the back of the Telephony Port and plug in a known working phone. If you now have dial tone, the problem is with the house wiring. Contact your MSO or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Troubleshooting USB Problems Follow these steps if the computer does not auto-detect the Telephony Modem using a USB connection. Before you start, make sure that: • You have properly installed and configured the Telephony Modem as shown in Installing and Connecting Your Telephony Modem. • You have installed the USB drivers as shown in Installing USB Drivers on Your PC.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms. A/B Cable A USB cable that has a narrow rectangular connector on one end (A) and a notched square connector (B) on the other end. Amp-hour (Ah) A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour.
Safety Getting Battery Started Installation Installation USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. DOCSIS Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network. EMTA Embedded Multimedia Terminal Adapter.
Safety Getting Battery Started Installation Installation Hub USB Ethernet Drivers Configuration Usage Troubleshooting Glossary A box with several Ethernet or USB connectors. Ethernet hubs provide a common point of contact for all connected devices; USB hubs allow you to add peripherals without installing a USB card in your computer. IP address A number assigned to your computer by your cable company, used to identify your computer to other systems on the Internet.
Safety Getting Battery Started Installation Installation RF RJ-11 RJ-45 USB Ethernet Drivers Configuration Usage Troubleshooting Glossary Abbreviation for Radio Frequency. Some literature refers to coax as “RF cable” and the connectors as “RF connectors.” A standard 4-pin modular connector, commonly used in North America for connecting telephones. A standard 6-pin modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector.
Touchstone® TM602 Telephony Modem User’s Guide © 2005–2007 ARRIS Group, Inc. All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group.