QU IC K STA RT GUI DE Internet & Voice Cable Modem SBV3202
What’s in the Box SBV3202 Internet & Voice Cable Modem 2 Power Cord Support Information Card Ethernet Cable Software License & Warranty Card SBV3202 Quick Start Guide
Introduction 1 Status Indicators 4 2 Let’s Get Started 8 3 Web Manager 17 3
Status Indicators 1 4
Front Panel LEDs 5
LED Status Indicators Battery On Battery is properly connected and fully charged Tel1 On Telephone service for Line 1 is connected Tel2 On Telephone service for Line 2 is connected Online On Cable modem is connected to the network US/DS On/On Upstream (send data) and Downstream (receive data) channels are connected Power On AC power is properly connected to the cable modem Note: Detailed LED status information is available online in the SURFboard SBV3202 User Guide at the ARRIS Support website, www.
This SURFboard device is a combination DOCSIS 3.0 telephony cable modem with two Voice-over-IP (VoIP) telephone lines and optional battery backup (battery sold separately). It uses DOCSIS 3.0 technology to provide secure high-speed Internet access on your home or small business network. Using the connection capabilities of the cable modem, you can connect your computer via the Ethernet port and a land-line phone via the Telephone port.
Let’s Get Started 2 8
A Note: The battery for the SBV3202 is sold separately. Battery operation is optional. Skip the following steps if you do not intend to use a battery. Place your cable modem on its side, then press down and pull on the battery cover locking tab to open the battery compartment on the bottom of the cable modem. Slide the terminal end of the battery (label side up) into the battery compartment until it is fully seated in place.
B Connect the coaxial cable (not included) from the cable wall outlet or RF splitter to the Cable connector on the rear of your cable modem. Tighten the connector by hand.
C Connect a telephone cable to the TEL LINE port on your telephone and to the TEL1 port on the rear of your cable modem.
D Connect the Ethernet cable to the Ethernet port on the rear of your cable modem and the Ethernet port on your wireless router, PC, or laptop.
E Connect the power cord to the Power port on the rear of your cable modem, then plug it into an electrical wall outlet that is not controlled by a wall switch. Your cable modem automatically powers ON when the power cord is connected.
F Check the front panel LEDs on your cable modem. After a brief pause, the Online, US/DS, and Power LEDs should light up SOLID green.
To save time, make sure you have the cable modem model name (SBV3202), HFC MAC ID, and Serial Number (S/N) listed on the cable modem label located on the bottom of your cable modem or attached in the Cable Modem Label section at the end of this document. Note: For Comcast subscribers, please visit www.comcast.com/activate before calling Comcast or ARRIS. If there is an issue with the activation, please call Comcast: 1-855-OK-BEGIN (1-855-652-3446).
G Verify cable modem connectivity by accessing the Internet on your connected PC or laptop. Visit any public webpage such as www.surfboard.com. If the website fails to open, please contact your service provider to set up your Internet service or activate your cable modem.
Web Manager 3 17
A Monitor the SBV3202 operational status using the SBV3202 Web Manager. Open a web browser (e.g., Internet Explorer, Google Chrome, etc.) on your connected computer or laptop. Type the default LAN IP address, 192.168.100.1, in the Address bar and press Enter.
B For additional assistance with your cable modem, ARRIS is available to help. Choose one of the following: • Visit www.arris.com/selfhelp for Self Help, FAQs, Product Manuals, Live Chat, and Email support. • Call us at 1-877-466-8646.
Cable Modem Label If the label is not attached, please check the bottom of your Cable Modem. © 2018 ARRIS Enterprises, LLC. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means without written permission from ARRIS Enterprises, LLC. ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, LLC.
