QU IC K STA RT GUI DE Wi-Fi Cable Modem SBG6950AC2 SBG7400AC2 SBG7600AC2
What’s in the Box Power Adapter Support Information Card Ethernet Cable Wi-Fi Cable Modem SBG6950AC2 SBG7400AC2 SBG7600AC2 2 Software License & Warranty Card Quick Start Guide SBG6950AC2 SBG7400AC2 SBG7600AC2
Introduction 1 Status Indicators 4 2 Let’s Get Started 7 3 Set Up Your Wi-Fi Network Connection 14 3.1 Download ARRIS SURFboard® Manager 3.
Status Indicators 1 4
Front Panel LEDs Power On Power is properly connected to the Wi-Fi cable modem Send Receive On Upstream (Send) and Downstream (Receive) status Online On Wi-Fi cable modem is connected to the network 2.4 GHz Wireless Flash 2.
This SURFboard device is a combination DOCSIS 3.0 cable modem and four-port Ethernet router with Wi‑Fi. It uses DOCSIS 3.0 technology to provide ultra high-speed Internet access on your Wi-Fi home or small business network. Using the connection capabilities of the Wi-Fi cable modem, you can connect your computer and other network-enabled devices via the four Ethernet ports or the 2.4 GHz and 5 GHz Wi-Fi connections. The Wi-Fi cable modem connects to the existing coaxial cable connection in your home.
Let’s Get Started 2 7
A Connect the coaxial cable (not included) from the cable wall outlet or RF splitter to the Cable connector on the rear of your Wi-Fi cable modem. Tighten the connector by hand.
B Connect the Ethernet cable to any Ethernet port on the rear of your Wi-Fi cable modem and the Ethernet port on your PC or laptop.
C Connect the power adapter to the Power port on the rear of your Wi-Fi cable modem, then plug it into an electrical wall outlet that is not controlled by a wall switch. Your Wi-Fi cable modem will automatically power ON when the power adapter is connected.
D Check the front panel LEDs on your Wi-Fi cable modem. After a brief pause, the first three LEDs should light up SOLID blue. Power Send/Receive Online 2.4 GHz Wireless 5 GHz Wireless The 2.4 GHz and 5 GHz Wireless LEDs will light up SOLID when Wi-Fi connectivity is available and ready.
Make sure you have the Wi-Fi cable modem model name (SBG6950AC2, SBG7400AC2, or SBG7600AC2), HFC MAC ID, and Serial Number (S/N) listed on the modem label located on the bottom of your Wi-Fi cable modem or attached in the Wi-Fi Cable Modem Label section at the end of this document. Note: For Comcast subscribers, please visit xfinity.com/activate before calling Comcast or ARRIS. If there is an issue with the activation, please call Comcast: 1-800-Xfinity (1-800-934-6489).
E Verify Wi-Fi cable modem connectivity by accessing the Internet on your connected PC or laptop. Visit any public webpage such as www.surfboard.com. If the website fails to open, please contact your service provider to set up your Internet service or activate your Wi-Fi cable modem.
3 Set Up Your Wi-Fi Network Connection Choose one of the following options: 3.1 Download ARRIS SURFboard® Manager 3.
3.1 Download ARRIS SURFboard® Manager Mobile App Download the iOS or Android version of the ARRIS SURFboard Manager Mobile App for your iOS or Android mobile device to set up your Wi-Fi home or small business network connection.
A Use the ARRIS SURFboard Manager mobile app (see page 17) or the Web Manager for your SBG6950AC2, SBG7400AC2, or SBG7600AC2 (see page 26) to set the same network name and password, if you are replacing the router or Wi-Fi cable modem in an existing Wi-Fi network. This will ensure that your Wi-Fi devices will automatically connect to your new SBG6950AC2, SBG7400AC2, or SBG7600AC2 Wi-Fi network.
B Download the ARRIS SURFboard Manager mobile app from the Apple App Store or Google Play Store. Scan the QR code to download the mobile app on your iOS or Android mobile device: Open the ARRIS SURFboard Manager mobile app and follow the prompts to configure your SBG6950AC2, SBG7400AC2, or SBG7600AC2.
3.2 Connect using your mobile device ! 18 Some of the selections used in this procedure may vary slightly depending on your mobile device and operating system. Please make sure to select the most applicable selections on your mobile device.
A Access the Settings screen on your mobile device and then select: Wi-Fi, Wireless, or Connections. Check that Wi-Fi or Wireless is set to ON. For iOS devices, you may have to enter a password and then select JOIN.
B Select the SBG6950AC2, SBG7400AC2, or SBG7600AC2 Wi-Fi network from the list of available Wi-Fi networks.
C Enter your Wi-Fi network password in the Password field and select Join or Connect. This is the password that you set up during the Wi-Fi cable modem activation.
4 22 Download McAfee™ Secure Home Internet
A Get protection in just a few steps. 1 Download the McAfee Secure Home Internet mobile app from the Apple App Store or Google Play Store 2 Sign up through the mobile app 3 Follow the step-by-step instructions in the mobile app to set up your Wi-Fi home network PLUS Get McAfee LiveSafe for 90 days free to keep devices protected even on other networks.
B Download the McAfee Secure Home Internet mobile app from the Apple App Store or Google Play Store. Scan the QR code to download the mobile app on your iOS or Android mobile device: For more information, the McAfee Secure Home Internet User Guide is available online.
Web Manager 5 25
A Manage your SBG6950AC2, SBG7400AC2, or SBG7600AC2 using the Wi-Fi cable modem Web Manager. Open a web browser (e.g., Internet Explorer, Google Chrome, etc.) on your connected computer or laptop and then type 192.168.0.1 in the address bar. The default login is case-sensitive: User Name: admin Password: password Change the default Web Manager password located under Basic Setup, Login Settings and then click Apply to update your password.
B Customize the default Wi-Fi network name or SSID (ARRIS-####) for your Wi-Fi home network after installing your Wi-Fi cable modem and setting up your network connection(s). Note: You have the option to either keep the default Wi-Fi network name or create a new network name to help you to easily identify your Wi-Fi home network. For additional assistance with your Wi-Fi cable modem, ARRIS is available to help. Choose one of the following: • Visit www.arris.
Wi-Fi Cable Modem Label If the label is not attached, please check the bottom of your Wi-Fi cable modem. © 2018 ARRIS Enterprises, LLC. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means without written permission from ARRIS Enterprises, LLC. ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, LLC.
