SURFboard SBG6580 Wireless Gateway User Guide PN 365-095-25782 x.1 March 2016 Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.
ARRIS Copyrights and Trademarks © ARRIS Enterprises, LLC 2013-2016 All Rights Reserved. No part of this publication may be reproduced or transmitted in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, LLC. (“ARRIS”).
Table of Contents 1. Safety and Regulatory Information .......................................................................... 5 2. Getting Started ..................................................................................................... 11 Introduction ..................................................................................................................... 11 In The Box ..............................................................................................................
Set Up WPS on Your Wireless Network .................................................................. 46 Set Up a Wireless Guest Network ................................................................................... 47 Change the Wireless Network Name (SSID) .................................................................... 50 Change the Wireless Channel .......................................................................................... 51 8. Protecting & Monitoring Your Wireless Network ....
Chapter 1 Safety and Regulatory Information IMPORTANT SAFETY INSTRUCTIONS Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.
Chapter 1: Safety and Regulatory Information Place the device to allow for easy access when disconnecting the power cord of the device from the electrical wall outlet. Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. Place this device on a stable surface. Avoid damaging the device with static by touching the coaxial cable when it is attached to the earth-grounded coaxial cable-TV wall outlet.
Chapter 1: Safety and Regulatory Information FCC STATEMENTS FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment.
Chapter 1: Safety and Regulatory Information Industry Canada (IC) Statement This device complies with Industry Canada’s license-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference, and (2) This device must accept any interference, including interference that may cause undesired operation of the device. CAN ICES-3 (B)/NMB-3 (B) In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band.
Chapter 1: Safety and Regulatory Information Déclaration de IC Sur L'Exposition Aux Rayonnements NOTE IMPORTANTE: cet équipement est conforme aux limites d'exposition aux rayonnements établies par IC pour un environnement non contrôlé. Cet équipement doit être installé et utilisé de manière à maintenir une distance d'au moins 20 cm entre la source de rayonnement et votre corps.
Chapter 1: Safety and Regulatory Information CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items.
Chapter 2 Getting Started Introduction The ARRIS SURFboard® SBG6580 Wireless Gateway is an all in one wireless DOCSIS 3.0® cable modem and four-port Ethernet router device. It provides secure ultra high-speed wired and wireless broadband connections to the Internet for your computer and other wireless network devices on your home or small business network. The SBG6580 has a Wi-Fi® Pairing button option for quick and easy network connections for your wireless devices.
Chapter 2: Getting Started Item Description Ethernet Cable Standard Category 5 (CAT5) or higher network cable Software License & Regulatory Card Safety and regulatory information, software license, and warranty for the gateway Support Information Card Provides contact information for obtaining technical support assistance with any issues you may have with your SURFboard device.
Chapter 2: Getting Started Contact Information For technical support and additional ARRIS product information: Visit the ARRIS Support website: www.arris.com/consumer Call ARRIS Technical Support: 1-877-466-8646 PN 365-095-25782 x.1 Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.
Chapter 3 Product Overview Front Panel Figure 1: SBG6580 Front View Table 2. SBG6580 Front Panel LED Icons LED Icon Blinking On (Solid) Not applicable – icon does not blink. Green: Power is properly connected. Scanning for a downstream (receive) channel connection. Green: Non-bonded downstream channel is connected. Blue*: High-speed Internet connection with bonded downstream channels. Scanning for an upstream (send) channel connection. Green: Non-bonded upstream channel is connected.
Chapter 3: Product Overview LED Icon Blinking On (Solid) Scanning for an Internet connection. Green: Start-up process completed. Green: Wi-Fi enabled with encrypted wireless data activity. Green: 5 GHz wireless connection is made between the SBG6580 and another Wi-Fi enabled device on your home network; such as a printer, tablet, or laptop. Amber: Flashes during the wireless pairing process and lights up SOLID green after five seconds or less. Not applicable – no LED on button.
Chapter 3: Product Overview Rear Panel Figure 2: SBG6580 Rear View Table 3. SBG6580 Rear Panel Ports & Connectors Port Name Description Four one-gigabit Ethernet ports for RJ-45 cable connections Green: LED is ON - Indicates a data transfer rate of one gigabit per second Amber: LED is ON - Indicates a data transfer rate of less than one gigabit per second Reset Button Recessed button used to either reboot the wireless gateway or reset the gateway configuration settings.
Chapter 3: Product Overview Port Name Reset Button (Continued) Description WARNING! Reset will also delete your custom gateway configuration, including your user password, wireless network name (SSID), and other security settings. You should first back up your gateway configuration files before resetting the SBG6580. See Back Up Your Gateway Configuration for more information.
Chapter 4 Installing the Gateway Caution: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Connect the SBG6580 to Your Computer Before installing the SBG6580: Check with your service provider to ensure broadband cable service is available in your area. To set up a wireless network, you will need a high-speed Internet connection provided by an Internet service provider.
Chapter 4: Installing the Gateway Figure 3: SBG6580 Connection Diagram 1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (optional). 2. Connect the other end of the coaxial cable to the Cable connector on the rear of the SBG6580. Use your hand to tighten the connectors to avoid damaging them. 3. Connect the Ethernet cable to an available Ethernet port on the rear of the SBG6580. 4. Connect the other end of the Ethernet cable to the Ethernet port on your computer.
Chapter 4: Installing the Gateway Note: Your service provider may allow for automatic activation which will automatically launch its own special website when you open a web browser. 3. After the SBG6580 is activated, open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on your computer. 4. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter. The ARRIS website should open. If it fails to open, please contact your service provider for assistance.
Chapter 4: Installing the Gateway See the figure below for the spacing measurements needed between the screw heads and the wall: Figure 4: Wall Mount-Screw Head Dimensions Note: If possible, mount the SBG6580 to concrete, masonry, wooden stud, or some other solid wall material. Use anchor bolts if necessary (for example, if you mount the device on drywall). Caution: Before drilling holes in the wall, check the structure for potential damage to water, gas, or electrical lines.
Chapter 4: Installing the Gateway Wall Mounting Template Figure 5: Sample SBG6580 Wall Mounting Template PN 365-095-25782 x.1 Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.
Chapter 5 Setting Up a Wireless Network Connection It is highly recommended that you first verify that your computer can connect to the Internet using an Ethernet connection before configuring your wireless network. You must currently have access to an Internet service in your home before you can set up a wireless network connection. Also, make sure your computer and the SBG6580 are connected through an Ethernet connection.
Chapter 5: Setting Up a Wireless Network Connection 3. Type the following default username and password. Both entries are case-sensitive. Username: admin Password: motorola Figure 6: SBG6580 Gateway Login Screen For the SBG6580-2, type the following default username and password. Both entries are case-sensitive.
Chapter 5: Setting Up a Wireless Network Connection Figure 8: SBG6580 Quick Start Wizard Opening Screen Figure 9: SBG6580-2 Quick Start Wizard Opening Screen PN 365-095-25782 x.1 Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.
Chapter 5: Setting Up a Wireless Network Connection 6. Click Launch Quick Start Wizard to start the wizard. The Welcome screen displays. Figure 10: SBG6580 & SBG6580-2 Quick Start Wizard Welcome Screens 7. Click Next to open the Wi-Fi Network Name & Passphrase screen. Figure 11: SBG6580 & SBG6580-2 Quick Start Wizard-Step 2 of 6 Screens 8.
Chapter 5: Setting Up a Wireless Network Connection 9. Do one of the following to change your wireless network password in the Passphrase / Wi-Fi Security Key field: Keep the default passphrase or Wi-Fi Security key (also listed on the gateway label) for now and then change it later. See Change the Default Username and Password for more information. Enter a new password for your wireless network. The passphrase or Wi-Fi Security key is the sign-on access code to log onto your wireless network.
Chapter 5: Setting Up a Wireless Network Connection Do one of the following to select your wireless network frequency band in the Wi-Fi Band Selection field: Keep the default 2.4 GHz Band (recommended). Select 5 GHz Band. Note: The 2.4 GHz frequency range is recommended for backward compatibility purposes because older wireless devices cannot connect to 5 GHz frequencies. For the SBG6580-2, click Next to open the User Security Configuration screen.
Chapter 5: Setting Up a Wireless Network Connection 13. Click Apply to accept your wireless network settings and open the Settings Applied screen. -orClick Previous to go back and change your wireless network name and/or user password. If you clicked Apply, wait for your wireless network settings to be saved. When it is complete, the Settings Applied screen will open. Figure 16: SBG6580 & SBG6580-2 Quick Start Wizard-Step 6 of 6 Screens 14. Click Exit to close the SBG6580 Quick Start Wizard.
Chapter 5: Setting Up a Wireless Network Connection Note: If the Wireless Link icon is not visible, left-click on the Show hidden icons button (see Figure 17) on the Windows task bar to open and select from the list of additional icons. Figure 18: Sample Available Wireless Networks Window 2. Locate and then left-click on the SBG6580 wireless network name or SSID (for example, MOTOROLA-#####) for your SBG6580 from the list of available wireless networks.
Chapter 5: Setting Up a Wireless Network Connection Figure 19: Sample Wireless Network Connect Window 3. Select Connect automatically to set up your wireless devices to automatically log on to your home network without having to enter the password. 4. Click Connect to open the Connect to a Network window and set up your new network password. Figure 20: Network Connection Window 5. Enter the Wi-Fi Security Key (your wireless network password) in the Security key field. PN 365-095-25782 x.
Chapter 5: Setting Up a Wireless Network Connection Note: You can use the default Wi-Fi Security Key code listed on the gateway label or enter your own personal wireless network password. See Prevent Unauthorized Access for more information on creating user passwords. If you have already changed your wireless network password using the SBG6580 Web Manager, enter that password in the Security key field. 6. Select Hide characters and then click OK to encrypt (or hide) your network password.
Chapter 5: Setting Up a Wireless Network Connection 3. Click Manage wireless networks in the Control Panel Home side panel to open the Manage Wireless Networks window. 4. Click Add to open the Manually Connect to a Wireless Network window. Figure 23: Manually Connect to a Wireless Network Window 5. Click Manually create a network profile to open another Manually Connect to a Wireless Network window. Figure 24: Manually Connect to a Wireless Network Window 6.
Chapter 5: Setting Up a Wireless Network Connection 7. Select the wireless Security level for your wireless network from the Security type drop-down list. Note: WPA2-Personal is the recommended wireless security level for your wireless home network. It is the default security level for the SBG6580 and is also the highest security level available. 8. Select the password encryption type from the Encryption type drop-down list. This is used for securing your wireless network.
Chapter 5: Setting Up a Wireless Network Connection Connect Your WPS-Enabled Wireless Devices You can use the Wi-Fi Protected Setup (WPS) Pairing button on the SBG6580 to connect your WPS-enabled wireless devices. WPS automatically assigns a random wireless network name (SSID) and Wi-Fi Security Key (password) to the SBG6580 and your other WPS-enabled wireless devices to connect to your wireless home network.
Chapter 6 Using the Gateway Web Manager Use the SBG6580 Web Manager to view and monitor the configuration settings and operational status of your SBG6580. You can also configure your network connections and wireless security settings. See Protecting & Monitoring Your Wireless Network for more information. Note: If you did not purchase your gateway from a retail store, you may notice a few blocked configuration settings in the SBG6580 Web Manager that cannot be modified.
Chapter 6: Using the Gateway Web Manager For the SBG6580-2, type the following default username and password to log in to the SBG6580-2 Web Manager. Both entries are case-sensitive. Username: admin Password: password Figure 26: SBG6580-2 Gateway Login Screen 4. Click Login to open the web manager. The Login Alerts screen displays when you log in using the default username and password.
Chapter 6: Using the Gateway Web Manager Figure 28: SBG6580 Web Manager Main Screen Figure 29: SBG6580-2 Web Manager Main Screen PN 365-095-25782 x.1 Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.
Chapter 6: Using the Gateway Web Manager Gateway Web Manager Menu Options Main Menu Buttons The SBG6580 main menu buttons are displayed along the top of the SBG6580 Web Manager screen. To display the drop-down submenu options, click the menu button. Figure 30: SBG6580 Web Manager Menu Buttons Figure 31: SBG6580-2 Web Manager Menu Buttons Main Menu Links The SBG6580 main menu and related submenu option links are displayed along the bottom of the SBG6580 Web Manager screen.
Chapter 6: Using the Gateway Web Manager Table 4. SBG6580 Web Manager Main Menu Options Menu Option Function Home Displays the Quick Start Wizard main screen. Status Provides information about the gateway hardware and software, MAC address, gateway IP address, serial number, and related information. Additional screens provide diagnostic tools and also allow you to change your gateway user name and password.
Chapter 6: Using the Gateway Web Manager Overview Help General help information is available when you click Help, Overview on the SBG6580 menu bar. Figure 34: SBG6580 Help Overview Screen Help Links Provides a concise list of your gateway configuration settings with applicable links for easy access when you click Help, About on the SBG6580 menu bar. Each link opens the related configuration screen. PN 365-095-25782 x.1 Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.
Chapter 6: Using the Gateway Web Manager Figure 35: SBG6580 Help About Screen Field Level Help More specific help information is available throughout the web manager for field level help when you click Help located to the right of the applicable field. Figure 36: SBG6580 Field Level Help PN 365-095-25782 x.1 Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.
Chapter 6: Using the Gateway Web Manager Exit the SBG6580 Web Manager To log out and close the SBG6580 Web Manager: Click Logout located in the upper right corner of the screen above the SBG6580 menu bar buttons. Figure 37: SBG6580 Web Manager Logout Button Figure 38: SBG6580-2 Web Manager Logout Button PN 365-095-25782 x.1 Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.
Chapter 7 Configuring Your Wireless Network The SBG6580 supports a secure method for setting up multiple wireless access points on your home network. This enables you to designate a separate guest access point on your wireless network for visitors, friends, or other family members without giving them access to your content or other network devices on your primary network. Set Up Your Wireless Primary Network 1. From the SBG6580 Web Manager, click Wireless on the SBG6580 menu bar or menu link. 2.
Chapter 7: Configuring Your Wireless Network Figure 40: SBG6580-2 Wireless Primary Network Settings Screen 3. Select Enabled or Disabled in the Wireless Network field to turn ON or OFF wireless networking on your home network. 4. Do one of the following to set the network name for your wireless network in the Network Name (SSID) field: Keep the default network name listed in the field (also listed on the gateway label). Enter a new network name for your wireless primary network.
Chapter 7: Configuring Your Wireless Network Unencrypted: Network security is not set for your wireless network. This network security option allows access to your wireless network without a Wi-Fi Security Key (network password). WPA-PSK: Wi-Fi Protected Access with Pre-Shared Key; standard encryption. WPA2 (Enterprise): Wi-Fi Protected Access version 2 provides additional network security and requires a user name and password for network logon.
Chapter 7: Configuring Your Wireless Network Figure 42: SBG6580-2 WPS Setup Screen 4. Select Enabled in the WPS field to turn ON the Wi-Fi Protected Setup (WPS) network security on your home network and then continue with step 5. - or Select Disabled in the WPS field to turn OFF the Wi-Fi Protected Setup (WPS) network security on your home network and then proceed to step 6 to exit. 5.
Chapter 7: Configuring Your Wireless Network Note: This feature may be disabled on your SBG6580. Some service providers or cable operators do not allow for wireless guest networks on their gateway devices. 1. From the SBG6580 Web Manager, click Wireless on the SBG6580 Main Menu bar. 2. Click Guest Network Settings from the Wireless submenu options. Figure 43: SBG6580 Wireless Guest Network Settings Screen Figure 44: SBG6580-2 Wireless Guest Network Settings Screen PN 365-095-25782 x.
Chapter 7: Configuring Your Wireless Network 3. Select the guest network from the Selected Guest Network drop-down list. 4. Select Enabled or Disabled in the Guest Network field to turn ON or OFF the selected wireless guest network. 5. Do one of the following to set the network name for your wireless guest network in the Guest Network Name (SSID) field: Keep the default Motorola or SBG6580-2 guest network name listed in the field (also listed on the gateway label).
Chapter 7: Configuring Your Wireless Network WPA2-PSK + WPA-PSK: combination Wi-Fi Protected Access version 2 with Pre-Shared Key and Wi-Fi Protected Access with Pre-Shared Key WPA-PSK: Wi-Fi Protected Access with Pre-Shared Key, standard encryption Unencrypted: Turns off network security 15. Click Apply, when done. Change the Wireless Network Name (SSID) The SSID (Service Set Identification) is the wireless network name assigned to your SBG6580 wireless primary and guest networks.
Chapter 7: Configuring Your Wireless Network Figure 46: SBG6580-2 Change Your Network Name (SSID) and Password Screen 3. Make sure Enabled is selected in the Wireless Network field. This turns ON wireless networking on your home network. 4. Delete the current network name in the Network Name (SSID) field and then enter a new name for your wireless network. You can use any combination of up to 32 alphanumeric characters for the network name. 5.
Chapter 7: Configuring Your Wireless Network Do the following to change the wireless channel on the SBG6580: 1. From the SBG6580 Web Manager, click Wireless on the SBG6580 Main Menu bar or menu link. 2. Click 802.11 Radio from the Wireless submenu options to open the Wireless 802.11 Radio screen. Figure 47: SBG6580 Wireless 802.11 Radio Screen 3. Select Enabled or Disabled from the Wireless Radio Enable drop-down list to turn ON or OFF the Wi-Fi Radio on the SBG6580. 4.
Chapter 7: Configuring Your Wireless Network Note: It is recommended that you use Channel 1, 6, or 11, if it is not listed as the Current Channel. In the Wi-Fi spectrum, there are multiple channels that overlap and thus degrade wireless network performance. Channels 1, 6, and 11 are used for better network performance and stability because they do not overlap. 9. Click Apply, when done. PN 365-095-25782 x.1 Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.
Chapter 8 Protecting & Monitoring Your Wireless Network After you have successfully connected the SBG6580 Wireless Gateway and your wireless devices, you should configure the SBG6580 to protect your wireless network from unwanted and unauthorized access by any wireless devices within range of your wireless network. Although network security for the SBG6580 is already configured, you can use the SBG6580 Web Manager to set the level of security and access that you want to allow on your wireless network.
Chapter 8: Protecting & Monitoring Your Wireless Network 3. Type the default (see below) or current username and password to log in to the SBG6580 Web Manager. Both entries are case-sensitive. Username: admin Password: motorola Figure 48: SBG6580 Gateway Login Screen For the SBG6580-2, type the default (see below) or current username and password to log in to the SBG6580-2 Web Manager. Both entries are case-sensitive.
Chapter 8: Protecting & Monitoring Your Wireless Network Figure 50: Status Security-Change Username Screen 9. Click Apply to update your user name. 10. Click Change Username drop-down arrow at the top of the screen to display Change Password. Figure 51: Change User Password Screen 11. Complete each field entry, but note the following: All fields are case-sensitive. Username is your new user name, if you changed it. Current password is either your default password or your last password change.
Chapter 8: Protecting & Monitoring Your Wireless Network Note: If your service provider supplied the SBG6580 Wireless Gateway, you may not have the necessary user privileges to change the login user name. If, at any time, you lose your new user name and/or password, you will have to perform a factory reset using the Reset button on the rear of the SBG6580 (see Reset Button for more information).
Chapter 8: Protecting & Monitoring Your Wireless Network Low – Common security, higher risk Medium – Safer configuration, modest risk Figure 53: Firewall Protection Level – Medium Screen PN 365-095-25782 x.1 Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.
Chapter 8: Protecting & Monitoring Your Wireless Network High – Safest configuration, highest security Figure 54: Firewall Protection Level – High Screen 4. Select the firewall settings for your gateway firewall. 5. Click Apply, when done. Set Up Parental Controls You can set up the following Parental Controls on your home network: Allow or block access to specific Internet sites. Allow or block access to specific MAC addresses.
Chapter 8: Protecting & Monitoring Your Wireless Network Figure 55: Parental Control-Change Time Zone Screen 3. 4. 5. 6. Click Current Time Zone drop-down button to select your time zone. Select Yes or No to automatically adjust the time for Daylight Saving Time. Click Apply to set the time zone. Click Create to continue setting up Parental Controls. Figure 56: Create Parental Controls Screen PN 365-095-25782 x.1 Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.
Chapter 8: Protecting & Monitoring Your Wireless Network 7. Enter a name for the user profile that you want to create in the Description field. 8. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating Parental Controls in the MAC Address field. 9. Enter the web address of the Internet site that you want to block or access. 10. Enter the Starting port number of the in the Start Port field. 11. Enter the Ending port number of the in the End Port field. 12.
Chapter 8: Protecting & Monitoring Your Wireless Network 3. Enter the least significant byte of the starting IP address for the range you are setting up in the Start Address field. 4. Enter the least significant byte of the ending IP address for the range you are setting up in the End Address field. 5. Select Enabled to activate the IP address filter. 6. Repeat steps 3 thru 5 for each additional range of IP addresses that you want to block Internet access. 7. Click Apply to create your IP filters.
Chapter 8: Protecting & Monitoring Your Wireless Network Set Up Port Filtering You can use Port filtering to define port filters to prevent all network devices from sending outgoing TCP/UDP traffic to the WAN on specific IP ports. By specifying a starting and ending port range, you can determine what TCP/UDP traffic is allowed out to the WAN on a per-port basis. Note: The specified port ranges are blocked for ALL computers, and this setting is not IP address or MAC address specific.
Chapter 8: Protecting & Monitoring Your Wireless Network Set Up Port Triggers You can use Port Triggers to configure dynamic triggers to specific devices on your home network (LAN). This allows special applications that require specific port numbers with bidirectional traffic to function properly. Applications such as video conferencing, voice, gaming, and some messaging program features may require these special settings.
Chapter 8: Protecting & Monitoring Your Wireless Network 11. Click Apply to create your port triggers. 12. Repeat steps 3 thru 11 for each additional port trigger that you want to create. Set Up Port Forwarding You can use Port Forwarding to set up a computer or other network device on your home network (LAN) to be accessible to computers or other remote network devices on the Internet.
Chapter 8: Protecting & Monitoring Your Wireless Network Figure 63: Add Forwarded Ports Screen 4. Do one of the following to set up the External IP Address: Keep the IP Address set at 0.0.0.0 in the External IP Address field and then enter the port number in the Start Port field. Repeat the same port number in the End Port field. This allows incoming data traffic on the specified ports from any remote IP address.
Chapter 8: Protecting & Monitoring Your Wireless Network Figure 64: Commonly Used Forwarded Ports List Note: To map a port, you would enter the range of port numbers that you want forwarded locally and the IP address for sending traffic to those ports. If you only want a single port specification, enter the same port number in the start and end locations for that IP address. Figure 65: Forwarded Ports Screen 11. Click Apply, when done. PN 365-095-25782 x.1 Copyright ARRIS Enterprises, LLC. 2013-2016.
Chapter 8: Protecting & Monitoring Your Wireless Network Set Up the DMZ Host WARNING! The gaming DMZ host is not protected by the SBG6580 firewall. It is exposed to the Internet and thus vulnerable to attacks or hacking from any computer on the Internet. Consider carefully before configuring a device to be in the DMZ. You can configure one computer on your home network to be the DMZ Host.
Chapter 8: Protecting & Monitoring Your Wireless Network Figure 67: Firewall Local Log Screen 3. Enter your email address in the Contact Email Address field. 4. Enter the name of the email server in the SMTP Server Name field. Check with your service or email provider. 5. Enter the user name for your email account. 6. Enter the password for your email account. 7. Select Enable checkbox in the E-mail Alerts field to allow for automatic Email alerts. 8. Click Apply, when done.
Chapter 8: Protecting & Monitoring Your Wireless Network Figure 68: Firewall Remote Log Screen 3. Select all desired event types that you want to monitor. This will activate the SysLog monitoring feature. 4. Enter the last digits from 2 to 254 of the SysLog server’s IP address. Note: Normally, the IP address of this SysLog server is hard-coded so that the address always matches the entry on this page. 5. Click Apply. PN 365-095-25782 x.1 Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.
Chapter 9 Managing Your Gateway and Connected Networks You can use the SBG6580 Web Manager to view and monitor the network configuration settings and operational status of your wireless gateway. You can also configure your network connections and wireless security settings. See Protecting & Monitoring Your Wireless Network for more information.
Chapter 9: Managing Your Gateway and Connected Networks Figure 70: SBG6580-2 Device Status Screen View the Gateway Product Information The Status Product Information screen displays general product information, including the software (or firmware) version and the current network connection status of the gateway. To open the Status Product Information page: 1. Click Status on the SBG6580 Main Menu bar. 2. Click Product Information from the Status submenu options. 3.
Chapter 9: Managing Your Gateway and Connected Networks Figure 72: SBG6580-2 Status – Product Information Screen View the Gateway Network Connection Status The Status Connection screen displays information about the RF upstream and downstream channels, including downstream channel frequency, upstream channel ID, and upstream and downstream signal power and modulation.
Chapter 9: Managing Your Gateway and Connected Networks Figure 73: SBG6580 Status Connection Screen Back Up Your Gateway Configuration You can save a backup copy of the current configuration settings to your local computer. You can use the backup file to restore your custom settings in the event that you made changes that you no longer want. Caution: We highly recommend that you perform the configuration backup using the SBG6580 default login username and password.
Chapter 9: Managing Your Gateway and Connected Networks Figure 74: SBG6580 Backup and Restore Screen 3. Click Choose File and type the path and file name where you want to store the backup file on your computer, or search for an existing configuration file that you want to update. 4. Click Backup to create a backup file of your SBG6580 configuration settings.
Chapter 9: Managing Your Gateway and Connected Networks From the SBG6580 Web Manager, do the following to open the Status Security screen: 1. Click Status on the SBG6580 Main Menu. 2. Click Security from the Status submenu options. Figure 76: SBG6580 Restore Factory Defaults Screen 3. Select Yes under Restore Factory Defaults. 4. Click Apply to reset the default username and password and restore the original configuration. The message, This action will restore factory default settings.
Chapter 10 Troubleshooting Tips If the solutions listed in this section do not solve your problem, contact your service provider for assistance. Your service provider may ask for the status of the LEDs as described in Front Panel LED Icons and Error Conditions (page 78). You may have to reset the SBG6580 gateway configuration to its original factory settings if the gateway is not functioning properly. Solutions Table 5.
Chapter 10: Troubleshooting Tips Gateway Problem Possible Solution Cannot Access the Internet (Continued) Wireless devices cannot send or receive data Check that the Power, Online, and Wireless LED icons on the front panel are lit up solid. Contact your service provider for assistance. If the problem still persists after checking the coaxial cable and Ethernet connections and your IP address, check the Wireless Security Mode setting on the Wireless Primary Network screen.
Chapter 11: Warranty Information Chapter 11 Warranty Information Wireless Gateway-SURFboard SBG6580 & SBG6580-2 ARRIS Enterprises, LLC ("ARRIS") Retail Purchasers.
Chapter 11: Warranty Information ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES "AS IS" ANY SOFTWARE SUPPLIED BY 3RD PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION ("WARRANTY INFORMATION"), THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE.
Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA Telephone: 1-678-473-2000 Fax: 1-678-473-8470 www.arris.
