SURFboard® SBG10 DOCSIS 3.0 Wi-Fi Cable Modem User Guide August 2018 Copyright 2018, ARRIS Enterprises, LLC. All rights reserved.
ARRIS copyrights and trademarks © 2018 ARRIS Enterprises, LLC. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, LLC (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
Table of Contents 1. Safety and regulatory information ............................................................................ 5 Important safety instructions ............................................................................................ 5 FCC statements .................................................................................................................. 7 Wireless LAN information................................................................................................
7. Configuring your Wi-Fi network .............................................................................. 41 Set up your Wi-Fi network ............................................................................................... 41 Set up WPS on your Wi-Fi network......................................................................... 44 Change your Wi-Fi network name (SSID) ........................................................................ 47 8. Protecting & monitoring your Wi-Fi network .
Chapter 1 Safety and regulatory information Read all safety and regulatory information before installing your Wi-Fi cable modem and setting up your Wi-Fi home network connection. Important safety instructions Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: Read all the instructions listed here and/or in the user manual before you operate this device.
Chapter 1: Safety and regulatory information Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord. Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet. Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. Place this device on a stable surface.
Chapter 1: Safety and regulatory information FCC statements FCC interference statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment.
Chapter 1: Safety and regulatory information Wireless LAN information Note: This applies to devices that provide Wi-Fi capability. This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any other wireless DSSS and OFDMA products that comply with: The IEEE 802.
Chapter 1: Safety and regulatory information Caring for the environment by recycling your ARRIS equipment Please do not dispose of this product or any included electronic accessories, i.e., power supply or battery, with your residential or commercial waste. ARRIS devices may be disposed of through the ARRIS Product Recycling program, further described at www.arris.com/corporateresponsibility.
Chapter 2 Getting started Welcome to the next generation of ultra high-speed ARRIS SURFboard® DOCSIS®3.0 Wi-Fi cable modems. The SURFboard SBG10 is a combination DOCSIS 3.0 cable modem and twoport Ethernet router with Wi-Fi. It uses DOCSIS 3.0 technology to provide ultra high-speed Internet access on your home or small business network. Using the connection capabilities of your SBG10 Wi-Fi cable modem, you can connect your computer and other network-enabled devices via the two Ethernet ports or the 2.
Chapter 2: Getting started Item Description SBG10 Quick Start Guide Provides information for installing the Wi-Fi cable modem and setting up a secure Wi-Fi connection on your home network.
Chapter 3 Product overview Front panel Figure 1: SBG10 front view Table 2. SBG10 front panel LED icons LED icon Blinking On (solid) Not applicable – icon does not blink. Power is properly connected. Scanning for upstream (send) and downstream (receive) channel connections. Upstream (Send) and Downstream (Receive) channels are connected. Scanning for an Internet connection. Wi-Fi cable modem is connected to the network. Wi-Fi enabled with encrypted or unencrypted Wi-Fi data activity.
Chapter 3: Product overview LED icon Blinking On (solid) Wi-Fi enabled with encrypted or unencrypted Wi-Fi data activity. 2.4 GHz (Continued) Wi-Fi enabled with encrypted or unencrypted Wi-Fi data activity. The WPS Pairing process between your SBG10 and WPS-enabled device was successful. The WPS Pairing process failed or did not complete after two minutes.
Chapter 3: Product overview Table 3. SBG10 rear panel ports & connectors Port name Description Reset button Recessed button located on the rear panel of your SBG10 that can be used to either reboot your Wi-Fi cable modem or reset your Wi-Fi cable modem configuration settings.
Chapter 3: Product overview Wi-Fi cable modem label Figure 3: Sample SBG10 Wi-Fi cable modem label The Wi-Fi cable modem label is located on the bottom of your SBG10. It contains the Wi-Fi cable modem information that you may need when contacting your service provider or ARRIS Technical Support (page 11). To receive Internet service, contact your service provider for assistance.
Chapter 4 Installing the Wi-Fi cable modem Caution: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Connect the SBG10 to your client device Before installing your SBG10: Check with your service provider (or local cable company) to ensure broadband cable service is available in your area.
Chapter 4: Installing the Wi-Fi cable modem 1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (not included). 2. Connect the other end of the coaxial cable to the Cable connector on the rear of your SBG10. Use your hand to tighten the connectors to avoid damaging them. 3. Connect the Ethernet cable to an available Ethernet port on the rear of your SBG10. 4. Connect the other end of the Ethernet cable to the Ethernet port on your client device (laptop or computer).
Chapter 5 Using the Wi-Fi cable modem web manager Use the SBG10 Web Manager to view and monitor the network configuration settings and operational status of your SBG10. You can also configure your network connections and Wi-Fi security settings, see Protecting & Monitoring Your Wi-Fi Network (page 49). Note: If you did not purchase your SBG10 from a retail store, you may notice a few blocked configuration settings in the SBG10 Web Manager that cannot be modified.
Chapter 5: Using the Wi-Fi cable modem web manager 3. Type password in the Password field. This is the default user password (case-sensitive) to log in to the SBG10 Web Manager. Note: You must enter the default user password if you are logging on to the SBG10 Web Manager for the first time. Figure 6: SBG10 login screen 4.
Chapter 5: Using the Wi-Fi cable modem web manager 6. Click the Click Here link in the Alerts!! Message box to open the Login Settings-Change Password screen. Figure 8: SBG10 login settings-change password screen 7. Enter the default user password in the Old Password field. 8. Enter your new user password in the New Password field. Note: Remember that passwords are case-sensitive and that you can use any combination of the following letters, numbers and special characters: 9. 10. 11. 12.
Chapter 5: Using the Wi-Fi cable modem web manager Figure 9: Table 4. SBG10 web manager menu bar SBG10 web manager menu bar Menu option Function Configuration Basic Setup Displays the default configuration settings for the Wi-Fi cable modem and allows you to change your user password. WAN Setup Displays the network configuration settings for the network connections outside your home. LAN Setup Displays the network configuration settings for your home network. Wireless 2.4 GHz Sets up your 2.
Chapter 5: Using the Wi-Fi cable modem web manager Francais (French) Deutsch (Dutch) Portugues do Brasil (Brazilian Portuguese) Change the language for the SBG10 web manager Do the following to change the language for the SBG10 Web Manager: 1. Open any web browser (Internet Explorer, Google Chrome, Firefox, or Safari) on the computer connected to the SBG10. 2. Type the default LAN IP address, 192.168.100.1, in the Address bar and then press Enter to log onto the SBG10.
Chapter 5: Using the Wi-Fi cable modem web manager 8. Scroll down to the bottom of the screen and click Apply. The Product Registration screen will display. Figure 12: SBG10 product registration screen 9. Click one of the following options to continue: • • • Register now - opens the ARRIS Device Registration screen. Complete each entry and follow the prompts to register your SBG10.
Chapter 5: Using the Wi-Fi cable modem web manager Exit the SBG10 web manager To log out and close the SBG10 Web Manager: Click Logout button located above the SBG10 Web Manager menu bar. Figure 14: SBG10 web manager logout button PN 365-095-32809 x.1 Copyright 2018, ARRIS Enterprises, LLC. All rights reserved.
Chapter 6 Setting up a Wi-Fi network connection Note: Your home network connection must be up and running on the Internet before you can set up your Wi-Fi network connections. Before proceeding, check that your SBG10 and computer or other client device can connect to the Internet using a wired Ethernet cable connection, see Connect the SBG10 to your client device (page 16) for more information.
Chapter 6: Setting up a Wi-Fi network connection Figure 15: SBG10 login screen 3. Type password in the Password field. This is the default user password (case-sensitive) to log in to the SBG10 Web Manager. Figure 16: SBG10 login screen 4. Click Apply to open the SBG10 Web Manager. The Alerts!! message box displays: Figure 17: SBG10 web manager alerts message box PN 365-095-32809 x.1 Copyright 2018, ARRIS Enterprises, LLC. All rights reserved.
Chapter 6: Setting up a Wi-Fi network connection 5. Click Close in the Alerts!! message box to continue. The Product Registration message box displays. Figure 18: SBG10 product registration screen 6. Click Register now, Ask me later, or Stop asking to proceed. 7. Click the Basic Setup main menu tab on the SBG10 Web Manager menu bar to open the System Basic Setup screen. Figure 19: SBG10 system basic setup screen 8.
Chapter 6: Setting up a Wi-Fi network connection Figure 20: SBG10 quick start wizard welcome screen 9. Click Next to open the Wi-Fi Network Name & Passphrase screen. Figure 21: SBG10 quick start wizard - screen 2 of 7 10. Choose one of the following to set up your Wi-Fi Network Name in the Network Name (SSID) field for logging on to your Wi-Fi home network: • Keep the default Wi-Fi network name listed in the Network Name (SSID) field and on the SBG10 Wi-Fi Cable Modem label.
Chapter 6: Setting up a Wi-Fi network connection Note: You can change the Wi-Fi network name (SSID) after you have installed the SBG10 and completed the Quick Start Wizard to set up your Wi-Fi home network connection. You can also change your SSID using the SBG10 Web Manager, see Change your Wi-Fi network name (SSID) (page 47) for more information. 11.
Chapter 6: Setting up a Wi-Fi network connection 13. Click Next to open the Wi-Fi Security Configuration screen Figure 23: SBG10 quick start wizard - screen 4 of 7 The quick start wizard configures WPA2-PSK as the default Wi-Fi network security code. It is the highest Wi-Fi network security level. See Set up your Wi-Fi network (page 41) to change the Wi-Fi security code for your Wi-Fi home network after completing the quick start wizard. 14. Click Next to open the User Security Configuration screen.
Chapter 6: Setting up a Wi-Fi network connection 16. 17. 18. 19. Enter your current user password in the Enter Current Password field. Enter your new user password in the Enter New Password field. Repeat your new user password in the Re-Enter New Password field. Click Next to open the Review Settings screen and confirm your Wi-Fi network settings. Figure 25: SBG10 quick start wizard - screen 6 of 7 20. Click Apply to accept your Wi-Fi network settings and open the Settings Applied screen.
Chapter 6: Setting up a Wi-Fi network connection 21. Click Exit on the Settings Applied screen to close the quick start wizard. -orClick Print to print a copy of your Wi-Fi network connection settings from a connected (wired or wireless) network printer. This can be helpful to keep a copy of your new Wi-Fi network settings for logging on to your Wi-Fi network.
Chapter 6: Setting up a Wi-Fi network connection Figure 29: ARRIS SURFboard Manager mobile app open screen Note: After the download is finished, the ARRIS SURFboard Manager mobile app shortcut will be added to your mobile device Home or Apps screen. 5. Tap OPEN to launch the SURFboard Manager mobile app. The ARRIS SURFboard Manager Mobile App Opening Screens display. Figure 30: ARRIS SURFboard Manager mobile app opening screens 6.
Chapter 6: Setting up a Wi-Fi network connection Set up a Wi-Fi network connection using your client device Note: You will need the Wi-Fi Network Name (SSID) and Wi-Fi Security Key (Network Password) to connect your client devices to your home network. The default network name and network password are listed on the SBG10 label. Select one of the following network connection options for the client device you are using to set up a Wi-Fi network connection on your Wi-Fi home network.
Chapter 6: Setting up a Wi-Fi network connection Figure 32: Sample available Wi-Fi networks window 2. Locate and left-click on the SBG10 Wi-Fi network name or SSID (for example, ARRIS-####) for your SBG10 from the list of available Wi-Fi networks. The default SSID is located on the Wi-Fi cable modem label on the bottom of your SBG10. Note: You must use the default SSID listed on the SBG10 label when installing your SBG10 and setting up your first Wi-Fi network connection.
Chapter 6: Setting up a Wi-Fi network connection 3. Select Connect automatically to set up your Wi-Fi devices to automatically connect to your Wi-Fi network without having to log on using a user password. 4. Click Connect to open the Connect to a Network window and set up your new network password. Figure 34: Network connection window 5. Enter the Network Security Key (your Wi-Fi network password) in the Security key field.
Chapter 6: Setting up a Wi-Fi network connection Connect using the windows control panel 1. From the Windows taskbar on your computer, click Start button and then click Control Panel. 2. Click Network and Sharing Center to open the Network and Sharing Center window. Figure 36: Control panel-network and sharing center window 3. Click Manage wireless networks under Control Panel Home side panel to open the Manage Wireless Networks window. 4.
Chapter 6: Setting up a Wi-Fi network connection Figure 38: Manually connect to a wireless network window 6. Enter the SBG10 Wi-Fi network name or SSID (ARRIS-####) for your SBG10 in the Network name field. The default SSID is listed on the Wi-Fi cable modem label on the bottom of your SBG10. Note: You have the option to change your Wi-Fi network name or SSID after setting up your Wi-Fi network connection.
Chapter 6: Setting up a Wi-Fi network connection 11. Select Start this connection automatically so that your Wi-Fi devices will automatically connect to your Wi-Fi network when they are powered on. 12. Click Next to complete the Wi-Fi network setup. The Successfully added message for your new Wi-Fi network should appear. 13. Click Close to exit. Android device From any screen on your client device: 1. Select to open the Settings screen. 2. Select Wi-Fi to turn it ON.
Chapter 6: Setting up a Wi-Fi network connection Note: For more information on setting up your Wi-Fi network connections, refer to the user documentation for your specific client device. Test your Wi-Fi network connection Perform the following connectivity test to check that Wi-Fi connections were established for the SBG10 and the other Wi-Fi devices on your Wi-Fi home network: 1.
Chapter 7 Configuring your Wi-Fi network Set up your Wi-Fi network 1. Open a web browser and log onto your SBG10 to open the SBG10 Web Manager. See Start the SBG10 web manager (page 18) for more information, if necessary. 2. Click the Wireless 2.4 GHz or Wireless 5 GHz main menu tab on the SBG10 Web Manager menu bar for the Wi-Fi frequency range you are setting up for your Wi-Fi network. 3. Click BASIC from the Wireless submenu option you are setting up. Figure 39: SBG10 2.
Chapter 7: Configuring your Wi-Fi network Figure 40: SBG10 5 GHz wireless network screen 4. Select the Enable Wireless checkbox to turn ON Wi-Fi networking on your home network. - or Deselect the Enable Wireless checkbox to turn OFF Wi-Fi networking on your home network. 5.
Chapter 7: Configuring your Wi-Fi network Note: When Broadcast Network Name (SSID) is enabled, your SSID is visible and available to unauthorized Wi-Fi clients that are within range to connect to your home network. 7. Select High, Medium, or Low for the Tx (Transmit) Power Level of the Wi-Fi radio. 8. Select a channel number (Auto, 1 thru 11) from the Channel drop-down list to set the Communications channel for your SBG10. Note: For 2.
Chapter 7: Configuring your Wi-Fi network • WPA/WPA2-PSK (TKIP/AES) (most compatible): Wi-Fi Protected Access version 2 with Pre-Shared Key (most compatible). • WPA2-PSK (AES) (recommended): Wi-Fi Protected Access version 2 with Pre-Shared Key. 13. Enter a string of either ASCII characters or hexadecimal numbers (0 thru 9, A thru F) in the Wi-Fi Security Key field to create your WPA Pre-Shared Key.
Chapter 7: Configuring your Wi-Fi network Start the WPS pairing process with your WPS-enabled computer or other WPS-enabled client device that you want to connect to your Wi-Fi network. • PIN Code – Enter the WPS PIN code (numeric password) listed in the Device PIN Code field. 7. Click BASIC from the Wireless submenu option you are setting up. Figure 42: SBG10 5 GHz wireless network screen 8. Select the Enable Wireless checkbox to turn ON Wi-Fi networking on your home network.
Chapter 7: Configuring your Wi-Fi network 10. Select the Broadcast Network Name (SSID) checkbox to turn ON displaying your SSID as an available Wi-Fi network to outside users. - or Deselect the Broadcast Network Name (SSID) checkbox to turn OFF displaying your SSID as an available Wi-Fi network to outside users. Note: When Broadcast Network Name (SSID) is enabled, your SSID is visible and available to unauthorized Wi-Fi clients that are within range to connect to your home network. 11.
Chapter 7: Configuring your Wi-Fi network 16. Select one of the following Wi-Fi network security options for your SBG10 from the Security Mode drop-down list: • Open (not secure): Network security is not set for your Wi-Fi network. This network security option allows access to your Wi-Fi network without a Wi-Fi Security Key (network password). • WEP (64/128) (poor security): Wired Equivalent Privacy.
Chapter 7: Configuring your Wi-Fi network Figure 43: SBG10 2.4 GHz Wireless - Change SSID Screen 4. Check that the Enable Wireless checkbox is selected. Turns ON Wi-Fi networking on your home network. 5. Delete the current network name in the Wireless Network Name (SSID) field. 6. Enter a new network name for your Wi-Fi network. The network name can contain any combination of up to 32 alphanumeric characters. 7. Check that the Broadcast Network Name (SSID) checkbox is selected. 8.
Chapter 8 Protecting & monitoring your Wi-Fi network After you have successfully connected the SBG10 and your Wi-Fi devices, you should configure the SBG10 to protect your Wi-Fi network from unwanted and unauthorized access by any WiFi network devices that are within range of your Wi-Fi network. Although network security for the SBG10 is already configured, you can use the SBG10 Web Manager to set the level of security and access that you want to allow on your Wi-Fi network.
Chapter 8: Protecting & monitoring your Wi-Fi network Figure 44: SBG10 Login Settings Screen Note: The Login Timeout setting under the Other Settings section applies to the amount of inactivity time (in seconds) allowed before the SBG10 Web Manager automatically logs out. The Login Timeout range is between 30 and 900 seconds. 3. Enter your current password in the Old Password field. 4. Enter your new password in the New Password field. Note: Remember that passwords are case-sensitive.
Chapter 8: Protecting & monitoring your Wi-Fi network Figure 45: SBG10 system basic setup screen Set up firewall protection You can set up firewall filters to protect your computer and other network devices on your home network from hackers, viruses, and other attacks from the Internet. To set the firewall protection level: 1. From any SBG10 Web Manager screen, click the Firewall main menu button on the SBG10 Web Manager menu bar. PN 365-095-32809 x.1 Copyright 2018 ARRIS Enterprises, LLC.
Chapter 8: Protecting & monitoring your Wi-Fi network 2. Click FIREWALL SETTINGS from the Firewall submenu options list to display the Firewall Settings screen (see Figure 46 below). 3. Select the Enable Firewall checkbox to turn ON firewall protection on your home network. - or – Deselect the Enable Firewall checkbox to turn OFF firewall protection on your home network.
Chapter 8: Protecting & monitoring your Wi-Fi network • Block Pings • IPSec Pass Through • PPTP Pass Through • L2TP Pass Through • Block Fragmented IP Packets 5. Click Apply, when you are finished. Set up parental controls You can set up the following Parental Controls to manage and limit the usage and activity for specific users and network devices on your home network: Allow or block access to specific Trusted MAC Addresses. Allow or block access based on specific keywords.
Chapter 8: Protecting & monitoring your Wi-Fi network 3. Select the Enable Parental Controls checkbox to turn ON Parental Controls on your home network. 4. Enter the 12-digit (hexadecimal) Trusted MAC addresses of any connected computers on your home network in the Trusted MAC Addresses fields and then click Apply. Repeat for each additional MAC address that you want to add. 5. Click Add under Keyword Filtering to add any websites or keywords that you want to block. The Add Keyword Filter dialog box opens.
Chapter 8: Protecting & monitoring your Wi-Fi network Figure 49: Set up client IP filters screen 3. Click Add button to open the Add Client IP Filter dialog. Figure 50: Add client IP filter screen 4. Enter the starting and ending Client IP addresses for the range you are setting up in the Client IP Address field. 5. Enter the range of port numbers for the Port Filter range in the Port fields. 6. Select UDP, TCP, or UDP and TCP for the Port Filter type in the Type drop-down list. 7.
Chapter 8: Protecting & monitoring your Wi-Fi network Set up MAC address filtering MAC filtering allows you to define up to twenty Media Access Control (MAC) address filters to prevent computers from sending outgoing TCP/UDP traffic to the WAN via their MAC addresses. This is useful because the MAC address of a specific NIC card never changes, unlike its IP address, which can be assigned via the DHCP server or hard-coded to various addresses over time. To configure MAC Address filters: 1.
Chapter 8: Protecting & monitoring your Wi-Fi network 6. Click Add MAC Address. 7. Repeat steps 3 thru 6 for each MAC address that you want to add. 8. Click Apply, when done. Set up port triggers You can use Port Triggers to configure dynamic triggers to specific devices on your LAN. This allows special applications that require specific port numbers with bi-directional traffic to function properly.
Chapter 8: Protecting & monitoring your Wi-Fi network 4. Enter a name or description for the Port Trigger in the Description field. 5. Enter the starting and ending port numbers of the Port Trigger range in the Outbound Port fields. 6. Select TCP, UDP, or BOTH for the Port Trigger from the Format drop-down list. 7. Enter the starting and ending port numbers of the Port Trigger range in the Inbound Port fields. 8. Click Add Port Trigger to create your port triggers. 9.
Chapter 8: Protecting & monitoring your Wi-Fi network Note: Remember to reset the IP address back to 0 (zero) to close all the ports when you are finished with the needed application. If you do not reset the IP address, that computer will be exposed to the public Internet. Note: To disable the DMZ Host, deselect (uncheck) the Enable DMZ checkbox and then click Apply. PN 365-095-32809 x.1 Copyright 2018 ARRIS Enterprises, LLC. All rights reserved.
Chapter 9 Managing your Wi-Fi cable modem and connected networks Use the SBG10 Web Manager to view and monitor the network configuration settings and operational status of your SBG10. You can also configure your network connections and wireless security settings. See Protecting & monitoring your Wi-Fi network (page 49) for more information.
Chapter 9: Managing your Wi-Fi cable modem and connected networks Figure 57: SBG10 device status screen 4. Click Close to exit. View the SBG10 product and status information The System Information screen displays general product information, including the software (or firmware) version and the current network connection status of the SBG10. To open the System Information page: 1. From any SBG10 Web Manager screen, click the Utilities main menu button on the SBG10 Web Manager menu bar. 2.
Chapter 9: Managing your Wi-Fi cable modem and connected networks Figure 58: SBG10 status – system information screen (1 of 2) Figure 59: SBG10 status – system information screen (2 of 2) PN 365-095-32809 x.1 Copyright 2018, ARRIS Enterprises, LLC. All rights reserved.
Chapter 9: Managing your Wi-Fi cable modem and connected networks Back up your SBG10 configuration You can save a backup copy of the current SBG10 configuration settings to your local computer. You can use the backup file to restore your custom SBG10 settings if you made changes that you no longer want. Caution: ARRIS recommends that you perform the SBG10 configuration backup using the SBG10 default login user name and password. To create a backup copy of your SBG10 configuration settings: 1.
Chapter 9: Managing your Wi-Fi cable modem and connected networks Reset the SBG10 configuration using the Reset button Figure 61: SBG10 Reset button To reset your SBG10 configuration back to the factory default settings: 1. Insert the end of a paper clip or other small object with a narrow tip into the Reset opening on the back of your SBG10. 2. Press and hold the Reset button for 10 seconds. 3. Remove the paper clip or small object from the Reset opening.
Chapter 9: Managing your Wi-Fi cable modem and connected networks Restore the SBG10 configuration WARNING! This action will delete your current SBG10 configuration settings and allow you to restore a previously saved SBG10 configuration. Note: After the configuration settings are restored, the SBG10 will automatically reboot and you will have to log on using the default user name (admin) and password (password). To open the System Information page: 1.
Chapter 9: Managing your Wi-Fi cable modem and connected networks 2. Click FACTORY DEFAULTS from the Utilities submenu options list to display the System Information screen. Exit the SBG10 web manager To log out and close the SBG10 Web Manager: Click Logout button located on the SBG10 Web Manager menu bar. Figure 63: SBG10 web manager Logout button PN 365-095-32809 x.1 Copyright 2018, ARRIS Enterprises, LLC. All rights reserved.
Chapter 10 Troubleshooting tips If the solutions listed in the Troubleshooting Solutions table below do not solve your problem, please contact your service provider for assistance. Your service provider may ask for the status of the SBG10 front panel LEDs, see Front panel LED icons and error conditions (page 68) for more information. You may have to reset the SBG10 Wi-Fi cable modem configuration to its original factory settings if the SBG10 is not functioning properly.
Chapter 10: Troubleshooting tips Gateway problem Cannot access the internet Possible solution Wi-Fi devices cannot send or receive data Check that all cable and power connections on your Wi-Fi cable modem and computer are properly connected. Check that the Power, Online, and Wireless LED icons on the front panel are lit up solid. Contact your service provider for assistance.
Chapter 11 Warranty information SURFboard SBG10 Wi-Fi cable modem ARRIS Enterprises, LLC ("ARRIS") Retail purchasers: If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B) with respect to Software, (i) the media on which the Software is provided will be free from defects in material and work
Chapter 11: Warranty information ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES "AS IS" ANY SOFTWARE SUPPLIED BY 3RD PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION ("WARRANTY INFORMATION"), THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE.
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