User manual

Introduction
VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual
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-095-25654 x.1 This document is uncontrolled pending incorporation in an ARRIS CMS
Getting Help
For help with your ARRIS product, you can contact the Technical Assistance Center (TAC) either by
telephone, online, or email:
• Telephone call: 888-944-HELP (888-944-4357) or 1-215-323-2345
• Website: http://moto.force.com/customercare360
• Email: [e-mail]
Calling for Repairs
If an ARRIS set-top box requires repair service, please call one of the following ARRIS-authorized Service
Centers:
Table 2 – ARRIS-authorized Service Centers
COMPANY FROM USA OR CANADA OUTSIDE USA OR CANADA
World Wide Digital
1-800-227-0450 1-956-541-0600
Teleplan
1-800-352-5274 1-302-322-6088
Please contact the ARRIS Technical Assistance Center (TAC) at 888-944-4357 (direct dial: 847-725-4011) for
assistance in verifying that repair is necessary. The TAC will create an RSA for repair or an RA for
replacement if equipment qualifies.
The RSA number must be prominently displayed on all equipment cartons. To ensure efficient service,
request a Return for Service Authorization (RSA) number. Be sure to display the RSA number prominently on
all equipment boxes.
The Service Center will provide the shipping address of the location performing your repairs.
Do the following to ship your equipment for repair:
1. Pack the unit securely, if possible in its original factory shipping carton.
2. Print or display the RSA number so it is easily visible on all equipment boxes.
3. Enclose a note describing the exact problem. Complete and enclose the checklist provided with the unit.
4. Ship the unit PREPAID to the address provided by the Service Center.