Installation and Operation Manual VMS1100 Hybrid QAM/IP Video Media Server
© 2014 ARRIS Enterprises, Inc. All rights reserved. ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. HDMI, the HDMI Logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC. Manufactured under license from Dolby Laboratories. “Dolby”, “Pro Logic”, and the double-D symbol are trademarks of Dolby Laboratories. Rovi and Macrovision are trademarks owned by Rovi Corp. formerly known as Macrovision Corp.
Safety and Compliance i Safety and Compliance IMPORTANT SAFETY INSTRUCTIONS • Read these instructions. • Keep these instructions. • Heed all warnings. • Follow all instructions. • Do not use this apparatus near water. The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus. • Clean only with dry cloth. • Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
Safety and Compliance During Installation • Do not place the VMS in an enclosed area where the cooling vents are blocked or impede the flow of air through the ventilation openings. • Install the VMS so that its position does not interfere with its proper ventilation. For example, do not place the VMS on a bed, sofa, rug, or similar surface that could block the ventilation openings. • Install the VMS away from heat sources such as radiators, heat registers and stoves.
Safety and Compliance FCC Declaration of Conformity ARRIS Enterprises, Inc., 3871 Lakefield Drive, Suwanee, GA 30024, declares that the VMS1100 set-tops comply with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device. Industry Canada (IC) Statement This Class B digital device complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Contents Contents Safety and Compliance .............................................................................................................................................i Contents .................................................................................................................................................................. iv Tables ..................................................................................................................................................
Contents Sample VMS1100 Self-Test Screens ................................................................................................................ 27 Sample VMS1100 Self-Test Error and Warning Screens .................................................................................. 33 Operational Check for the Remote Control ............................................................................................................. 35 Accessing the Basic User Interface (BUI).......................
Tables Tables Table 1 – DVR Recording Time Guidelines .................................................................................................................3 Table 2 – ARRIS-authorized Service Centers ..............................................................................................................4 Table 3 – Top & Front Panel Controls .........................................................................................................................
Figures Table 42 – In Band Status Fields (Page 2) ............................................................................................................... 91 Table 43 – Out-of-Band Status Fields ...................................................................................................................... 92 Table 44 – DVR Status Fields (Page 1 of 3) .............................................................................................................
Figures Figure 32 – Additional HDMI Settings Screen ......................................................................................................... 39 Figure 33 – Diagnostics Main Menu ........................................................................................................................ 47 VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.
Introduction Introduction 1 This manual is intended for system operator personnel to provide instructions for installing and configuring the ARRIS VMS1100 High-Definition Video Media Server and other entertainment devices in the home. Product Features The VMS1100 HD Video Media Server is an advanced whole home solution for viewing entertainment in the home.
Introduction The VMS1100 provides the following advanced functionality: • Whole home DVR support for up to four connected IP Client set-top boxes • Authorization and purchase of on-demand programming • High-Definition television (HDTV) video decoding • HDTV output through component video (YPbPr) or High-Definition Multimedia Interface™ (HDMI™) • Surround-sound audio through a variety of analog and digital interconnection options • Live playback and LOD buffering capabilities to pause and time shift live vi
Introduction Whole Home DVR Functionality • Integrated MoCA 1.1/2.
Introduction Getting Help For help with your ARRIS product, you can contact the Technical Assistance Center (TAC) either by telephone, online, or email: • Telephone call: 888-944-HELP (888-944-4357) or 1-215-323-2345 • Website: http://moto.force.com/customercare360 • Email: Tac.Helpdesk@ARRISI.
Product Overview Product Overview 2 Top & Front Panels The VMS1100 top panel controls provide functional navigation if the remote control is not available or temporarily out of service. The VMS1100 front panel provides the mechanical Power/Standby button and the LED Clock/Channel number display. A USB 2.0 port is provided, though some USB connectors are not enabled and require the support of application software.
Product Overview Rear Panel The VMS1100 rear panel contains ports and connectors for video, audio, RF cabling, data output, and data interface. Some connectors are not enabled and require application software support.
Product Overview PORT/CONNECTOR DESCRIPTION 10 Ethernet* Connects to an Ethernet device 11 eSATA* Connects to an external Serial ATA hard disk drive 12 IR Remote Input Connects to a remote control set-top accessory cable 13 Power Connects the power cord to the VMS1100 *This option is dependent upon application setting and availability in content. M-CardTM The MCARD is required to view television programs or interactive on-demand programs. The MCARD should not be removed.
Product Overview Figure 4 – PON Overview Table 5 – FTTP Passive Optical Network Services SERVICE DESCRIPTION Two-way video service Video services include enhanced interactive services such as video on demand (VoD). Video is carried over the PON to the ONT and then over the in home coaxial network. Digital and out of band (OOB) carriers are supported on the 50 to 862 MHz spectrum.
Product Overview Whole Home IP Video Customer Premises Network—Embedded MoCA BHR The ARRIS Whole Home IP Video Network carries the following over coaxial cable: • Video QAM MPEG-2 or MPEG-4 encoded broadcast services over the full 50 to 864 MHz spectrum for MoCA 1.1 BHRs and the 1350 to 1675 MHz spectrum for MoCA 2.
Product Overview MoCA MoCA technology bridges Ethernet traffic onto the coaxial cable network. MoCA 2.0 operates from the following frequencies: • 975 to 1025 MHz on the MoCA WAN channel when a MoCA 1.1 BHR is present • 1125 to 1175 MHz on the MoCA LAN channel when communicating with MoCA 1.x devices • 1125 to 1225 MHz on the MoCA LAN channel when communicating with any MoCA 2.0 devices • 1350 to 1675 MHz on the MoCA WAN channel when a MoCA 2.
Product Overview Media Server Configurations The VMS1100 is intended to operate in homes with two or more televisions or video output screens. In multiscreen households, the VMS1100 acts as a video services gateway, providing connectivity to the service provider’s network and handling subscription security, content decryption, channel tuning and program recording and playback capabilities for all the other screens connected to the home network.
Installation Installation 3 This section provides instructions for connecting and configuring the VMS1100 in a multi−television screen household. The VMS1100 supports an auto-provisioning feature that automates many of the tasks required to configure and provision the in-home IP video components.
Installation Figure 7 – Set-Top Box MAC Address Check the Home Coaxial Network Topology This procedure assumes you are networking at least one VMS1100 and one or more IP Client STBs. Before you install the VMS1100, do the following: 1. Create a table listing for each of the following: 2. Every room where you plan to install a set top. 3. The signal levels you measured at the RF cable outlets. 4. HFC MAC Address located on the label on the bottom of the set-top used in that room. 5.
Installation Video Connection Options Use the following guidelines to determine the best video connection for the subscriber’s home entertainment system. To determine the available video inputs on the TV, check the manual supplied with the TV or the TV itself. The VMS1100 offers the following video outputs: Table 6 – VMS1100 Video Outputs CONNECTION TYPE TV TYPE DESCRIPTION Component (YPbPr) HDTV and SDTV The YPbPr outputs provide component video, the most widely supported HD video connection.
Installation Connect the stereo audio cable to the audio l and r connectors on the VMS1100 series and the audio left and right connectors on the TV. If the equipment supports it, use the optical S/PDIF or coaxial digital RCA output instead of the audio l and r outputs. In most cases, these outputs offer better audio quality, including support for 5.1 Surround Sound. The cabling diagrams show sample audio/video (A/V) connections to an audio receiver, where the receiver functions as an A/V router.
Installation Connecting to the Optical Network Terminator (ONT) If necessary, connect to the ONT to the home coaxial network. This example shows connecting the ARRIS ONT1000 model which does not have embedded Multimedia over Coax Alliance (MoCA) technology. Make sure the coaxial cabling on the customer premises is not connected to any digital network or satellite dish. Determine how to route the coaxial and Ethernet cables from the ONT into the home.
Installation Connecting to the ONT with Embedded MoCA If necessary, connect to the ONT to the home coaxial network. This example shows connecting the ARRIS ONT1000M with embedded Multimedia over Coax Alliance (MoCA) technology. Make sure the coaxial cabling on the customer premises is not connected to any digital network or satellite dish. Determine how to route the coaxial and Ethernet cables from the ONT into the home.
Installation Table 8 – ONT1000M Connections KEY NAME DESCRIPTION 1 Telco ground terminal Connects the ONT1000M and the subscriber’s telephone, data, and cable TV wiring networks to protective ground at the electrical service ground electrode. 2 Fiber in OptiFit connector provides input to the ONT1000M from the PON network.
Installation Connecting the Home Router To connect the home router: 1. Connect the Ethernet cable you routed from the ONT to the WAN Ethernet port on the home router. 2. Make sure the router is powered ON. 3. Enable Dynamic Host Configuration Protocol (DHCP) on the router. Follow the instructions provided with the router. Connecting the Home Router – Embedded MoCA ONT To connect the home router: 1. Connect the coaxial cable you routed from the ONT to the coax/MoCA port on the home router. 2.
Installation Connecting a High-Definition TV (HDTV) for Video Do the following for the best possible HDTV video quality: 1. If the TV has an HDMI input, connect it to the HDMI output on the VMS1100. 2. If the TV has a DVI input, connect it to the HDMI output on the VMS1100 using an HDMI-to-DVI converter cable or adapter. 3. Otherwise, use the component video (Y, Pb, and Pr) connectors. L/R audio connection or digital audio S/PDIF connection is required for sound with component video.
Installation Connecting a High-Definition TV (HDTV) for Audio Figure 12 – High-Definition TV (HDTV) for Audio Connection VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.
Installation Connecting a High-Definition TV (HDTV) and an A/V Receiver for Video Note: If the A/V receiver includes an HDMI input and output, the VMS1100’s HDMI output can be connected directly to the A/V receiver’s input and the A/V receiver’s HDMI output directly to the TV. Because HDMI provides both video and audio output, no additional audio connections to the A/V Receiver and TV are required.
Installation Connecting a High-Definition TV (HDTV) and an A/V Receiver for Audio Note: If the A/V receiver includes an HDMI input and output, the VMS1100’s HDMI output can be connected directly to the A/V receiver’s input and the A/V receiver’s HDMI output directly to the TV. Because HDMI provides both video and audio output, no additional audio connections to the A/V Receiver and TV are required.
Installation Connecting a Standard-Definition TV 1. Connect the stereo audio cable to the audio L or R connector on the VMS1100 and the audio left and audio right connectors on the SDTV. 2. If the TV has an HDMI input, connect it to the HDMI output on the VMS1100. 3. If the TV has a DVI input, you can connect it to the HDMI output on the VMS1100 using an HDMI-to-DVI converter cable or adapter.
Installation Connecting a Standard-Definition TV, A/V Receiver, and VCR Note: Because some entertainment equipment cannot simultaneously support composite video and SVideo, never simultaneously connect both video inputs. Note: This connection method does not support HDTV. For more information, see Connecting a High-Definition TV (HDTV) for Video.
Installation Auto-Provisioning The auto-provisioning process will streamline the set-top installation and provide informative diagnostics that will assist you in resolving issues as they are detected. After the VMS1100 and IP Client set-tops are connected to the home network and the VMS1100 is powered ON, an automatic pre-health check is performed to identify any potential connection problems. The VMS1100 will conduct a series of self-tests to verify proper network connectivity and signal levels.
Installation Sample VMS1100 Self-Test Screens Note: The screens provided in this section are intended for illustrative purposes only. They are a sampling of the screens you may see during the auto-provisioning process. In some cases, the actual data may differ from the examples provided. Figure 17 – Welcome Screen Figure 18 – Welcome-Start Activation Screen VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.
Installation Figure 19 – Sample Welcome-Start Activation Error Screen Figure 20 – Step 1:-Coax Connection Test Screen (1 of 5) VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.
Installation Figure 21 – Step 1:-Coax Connection Test Screen (2 of 5) Figure 22 – Step 1: Sample Coax Connection Warning Screen (3 of 5) VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.
Installation Figure 23 – Step 1: Step 1: Sample Coax Connection Error Screen (4 of 5) Figure 24 – Step 1: Coax Connection Test Screen n (5 of 5) VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.
Installation Figure 25 – Step 2: Software Download Test Screen (1 of 3) Figure 26 – Step 2: Software Download Test Screen (2 of 3) VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.
Installation Figure 27 – Step 2: Software Download Test Screen (3 of 3) Figure 28 – Step 3: Activation Screen VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.
Installation Figure 29 – Activation Complete Screen Sample VMS1100 Self-Test Error and Warning Screens VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.
Installation VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.
Installation Operational Check for the Remote Control The operational check tests communication with the remote control. Table 9 – Remote Control Test FEATURE TESTING PROCEDURE Press Power on the remote control to turn ON the VMS1100. Power ON Tune to the output channel (3 or 4), if using the RF output. Channel Selection Scan through the channels using the Channel + or - keys. Tune to several channels by entering the channel number using the numeric keys.
Installation Figure 30 – Basic User Interface (BUI) Main Menu Note: The MotoPLYR diagnostics are not available once the VMS1100 is booted up. Please refer to the MotoPLYR Client Installation and Operation Manual for more information. Optimizing the High-Definition Settings This section describes how to optimize the SD and HD video settings and closed captioning based on subscriber preferences. Do the following before changing the output settings: 1.
Installation Figure 31 – User Settings Screen 2. Use the remote control or the cursor keys on the front panel to navigate the onscreen menus: ο Press the ▲ and ▼ keys to highlight the setting you wish to change. ο Press the ► key to select an option. ο To exit the setting and move to another setting, press the ▲ or ▼ key. ο To exit the menu and save your settings, press the Power or Menu key. 3.
Installation SETTINGS DESCRIPTION HDMI/YPbPr OUTPUT Allows you to specify the video output format of the VMS set-top for all content (when the 4:3 override setting is OFF) or for all 480p, 720p, and 1080i content (when the 4:3 override is ON). Options include: • 1080p60 — The VMS set-top will present programs in the High-Definition 1080p60 format (1920 x 1080 pixels). • 1080i — Default option: The VMS set-top will present programs in the High-Definition 1080i format (1920 x 1080 pixels).
Installation Additional HDMI Settings The Additional HDMI Settings menu is used to configure advanced options that affect the operation of the VMS1100 with HDMI and DVI display devices.
Installation Table 11 – Additional HDMI Settings Fields FIELD DESCRIPTION Additional HDMI Settings The Additional HDMI Settings option is available whenever an HDMI connection is in place. Selecting this option will present a new menu screen with settings specific to the HDMI connection, for example DVI/HDMI mode, Color Space, Audio Output, and Lip Sync settings.
Installation FIELD DESCRIPTION Lip Sync The Lip Sync setting allows you to adjust the amount of time the audio signal is delayed with respect to the video signal on the HDMI output. Some HDMI televisions and home theater receivers add an extra delay to the video signal during processing which can produce an effect where the audio noticeably “leads” the video. By default, this option is set to Auto.
Installation Additional Closed Caption Settings The Additional Closed Caption Settings menu is used to adjust the various display options for closed caption legibility. Customizable options include font size, font style, font color, and font opacity. You may also select to view different closed caption services if these are included within the broadcast program.
Installation FIELD DESCRIPTION Font Size Sets the font size for closed captions. Available options: Auto (default) Standard Large Small Font Style Sets the font style for closed captions. Available options: Auto (default) Mono Serif Proportion Serif Mono No Serif Proportion No Serif Casual Cursive Small Font Color Sets the font color. Available options: Primary Language (default) Secondary Language 3, 4, 5, or 6Auto White Black Red Green Blue Yellow Magenta Cyan Font Opacity Sets the opacity.
Installation FIELD DESCRIPTION Font Edge Type Sets the edge appearance. Available options: Auto None Raised Depressed Uniform Left Shadowed Right Shadowed Font Edge Color Sets the edge color. Available options: Auto (Default) White Black Red Green Blue Yellow Magenta Cyan Background Color Sets the background color for closed captions. Available options: Auto (Default) White Black Red Green Blue Yellow Magenta Cyan Background Opacity Sets the background opacity for closed captions.
Installation FIELD DESCRIPTION Control Mode Sets the closed caption settings. Available options: Auto (default) User Return to Main Page Selecting this option will return you to the User Setting screen. Restore Closed Caption To reset all of the Additional Closed Caption settings to their Defaults default values: Select this option and press the ► key. Graphics Overlaying the Video The VMS1100 can generate graphics that overlay the video programming or fill the entire television screen.
Diagnostics Diagnostics 4 Diagnostics are displayed on the onscreen display (OSD) and VMS1100 front panel display. You can access, control, and navigate through the diagnostic screens using the VMS1100 front panel controls or remote control.
Diagnostics d0 Diagnostics Main Menu Figure 33 – Diagnostics Main Menu Use the following keys on the remote control or VMS1100 front panel to navigate the Diagnostics menus: 1. Press channel ▲, channel ▼, cursor ▲, or cursor ▼ to select d01 through E. 2. Press cursor ◄, cursor ►, select or enter to execute the selected diagnostic. 3. Select E from the main menu or press Power to exit. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.
Diagnostics d01 General Status This diagnostic displays system status information on the OSD and front panel. The information is updated each time the diagnostic is displayed. Environment Error VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.
Diagnostics Table 13 – General Status Fields (Page 1 of 2) FIELD DESCRIPTION Error Error codes display on the front panel and OSD. If multiple errors occur, the last recorded error is displayed.
Diagnostics Total Run Time The number of hours and minutes since product last rebooted Version Number Software version of the platform code Encryption Algorithm Indicates secure processor decrypt scheme, for example: CSA — Connect Scrambler algorithm DES — Data Encryption Standard Connected An operations connect or disconnect message determines whether the product is True or False. Channel Map Present Indicates if the product is configured with a Channel Map.
Diagnostics d02 Unit Address / Security This diagnostic displays the unit address of the M-Card (cable card), if inserted in the M-Card™ DEVICE ONLY slot. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.
Diagnostics The front panel displays the unit address of the device when the Address/Security screen is displayed, if the device supports a unit address. See the following examples: Table 15 – Unit Address Fields (Page 1 of 2) FIELD DESCRIPTION CableCARD Inserted YES — CableCARD is inserted NO — CableCARD is not inserted A unique decimal number that indicates the unit address of the CableCARD. Unit Address Host Serial Number Displayed on the Unit Address Diagnostic screen.
Diagnostics FIELD Validation DESCRIPTION • UKNOWN if a Validation message was not received by the product • VALID or INVALID as set by the Host Validation Message received from the headend • BINDING if the CableCARD is busy with the binding authentication process • NOT BOUND if Card validation status in not bound for CableCARD reasons • HOST CERTIFICATE INVALID if the status is not bound because the Host Certificate was invalid • HOST SIGN FAILED if status is not bound because of failure to verify Host’s
Diagnostics d03 Code Modules This diagnostic includes information about the firmware loaded in flash memory and all non-volatile code versions are installed on the VMS series. It is possible to access the diagnostics of the application operating system and all associated objects when the native suite is running. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.
Diagnostics If a download is in progress, the completion percentage for the current download will display on the VMS1100 front display panel. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.
Diagnostics Table 17 – Code Modules – Host Download Information Fields (Page 1) FIELD DESCRIPTION Group ID Identifies the product configured Group. Region ID Identifies the product configured Region.
Diagnostics Table 18 – Code Modules – MRL Information Fields (Page 2) FIELD DESCRIPTION MRL XML File Name MRL file name, if available MRL Multicast IP Address Multicast address required for MRL file download. This parameter is optional if the MRL gets downloaded via IP unicast method. MRL Multicast Destination Port Destination port parameter for the MRL file download.
Diagnostics Table 19 – Code Modules – Card Download Fields (Page 3) FIELD DESCRIPTION MCard Download Channel Download channel configured for the MCard Object MCard DL PID Download PID detected for the M-Card Object MCard DL Segment Count Download segment count, if M-Card object is in the process of downloading.
Diagnostics FIELD DESCRIPTION Object Size Indicates the object size.
Diagnostics FIELD DESCRIPTION • Multicast • Unicast • N/A Number of Bytes Downloaded Indicator of the download progress provides the current value of the number of bytes received Download Start Time Date and time (local time) when the object download started. Download Complete Time Date and time (local time) when the object download completed CDL % Complete Indicator of download progress provides the current percent complete of the object download.
Diagnostics d04 Current Channel Status This diagnostic displays current channels and services entering the home, including screens for Current Channel Status. Six screens will display for the six IB tuners and a seventh screen will display for the IP stream. The following screens illustrate information for IB tuner 1, IB Tuner 2, and IP Stream: VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.
Diagnostics Table 21 – Current Channel Status- – IB Tuner ID Fields (Pages 1 & 2) FIELD DESCRIPTION IB Tuner ID Indicates the source of the current channel being reported: • Tuner 1 • Tuner 2 • Tuner 3 • Tuner 4 • Tuner 5 • Tuner 6 • IP Stream The following information displays for each IB Tuner ID: ECN Data Present Indicates if an Entitlement Control Message is detected for the acquired digital QAM service.
Diagnostics FIELD DESCRIPTION Preview Indicates whether the current program is in Preview mode Purchasable Indicates that the current program is available to be purchased for viewing Purchased Indicates that the current program was already purchased for viewing EPOCH Num Indicates the Identifier of the IPPV EPOCH. Auth Reason The service authorization reason is displayed in hexadecimal format. VCT ID Indicates the Virtual Channel Table provisioned for the product.
Diagnostics d05 HTTP Adaptive Video Information Table 22 – HTTP Adaptive Video Information Fields FIELD DESCRIPTION Buffer Fullness Indicates the percent fullness of the buffer in the receiver. Buffer Status The status of the receiver buffer indicating if over-run or under-run is detected. Possible values: Overflow Underflow OK Stream Type The type of the stream received over the top.
Diagnostics FIELD DESCRIPTION Playlist Name This playlist contains the variant playlist names for different bit rates. Sequence Number The sequence number of the segment which is currently being played. Segment Duration Duration of each chunk or segment expressed in milliseconds. DRM Type The type of DRM being used. Possible values: Secure Media AES N/A Source IP IP address of streamer server Source Port The port of streamer server that is being used for the OTT streaming.
Diagnostics d06 In Home Streaming Sessions This diagnostic displays a status of the In Home Streaming Sessions, including sessions streaming into the VMS and sessions streaming out of the VMS to the IP Clients. Note: Additional Streaming Out pages will display for up to six tuners. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.
Diagnostics Table 23 – In Home Streaming Sessions – STREAMING-IN Fields (Page 1) FIELD DESCRIPTION Local IP Address IP address of the local device receiving the stream Source IP IP address of the streamer server for an incoming stream. Source Port Port of the streamer server that is being used for the current streaming session (incoming to the current STB). Fail to Establish Secure Stream This parameter indicates when a client device fails to set up a secure stream with a server.
Diagnostics d07 Audio / Video Status This diagnostic displays the Ethernet Return status. The information is updated each time this diagnostic is displayed. Table 25 – Audio / Video Status Fields FIELD DESCRIPTION Audio SPDIF Indicates S/PDIF Mode as set by application software. • N/A Audio S/PDIF mode is not applicable. • IEC958PCM PCM audio selected. • DD (Dolby Digital) For Dolby Digital selection, the following speaker selection is set: • 1/0 right front or left front.
Diagnostics FIELD DESCRIPTION Video Mute The Video Mute indicates if any of the video outputs have been muted by the software, for example, selectable output control. Input Source Audio Mode • Input source for the audio and video, for example, IB Tuner. Audio Mode indicates the audio Mode of in incoming digital service. Valid values include: • N/A: the audio mode is not applicable to the currently tuned stream. • Mono: the audio mode is monophonic. • Stereo: the audio mode is stereo.
Diagnostics d08 Memory Configuration This diagnostic displays the VMS1100 series memory configuration. The information is updated when the diagnostic is displayed. Note: The Memory Configuration table will increase and scroll to multiple pages depending on the number of processes detected.
Diagnostics d09 Interface / Port Status The Interface Status diagnostic displays when running in KreaTV. There is no front panel display. The information on the OSD is updated when you display the diagnostic. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.
Diagnostics Table 27 – Interface Status -DVI/HDMI Fields (Page 1 of 2) FIELD DESCRIPTION Mode Indicates the connector mode: DVI or HDMI Color Space Indicates the color space used over the HDMI connection: YCC or RGB Device Connected • Indicates whether a device is connected to the HDMI port: Yes or No.
Diagnostics Table 28 – User Setting Fields (Page 2 of 2) SETTINGS DESCRIPTION TV Type Indicates how the style of television connected to the product was set (16:9 or 4:3) and the preferred content control method (for example, Letterbox, pan and scan, undistorted) • 16:9 designates that a widescreen television is connected to the set-top.
Diagnostics SETTINGS DESCRIPTION Detection of 3DTV Primary Formats Indicates if the 3D video timing formats are read from the Extended Display Identification Data (EDID) register for the connected device. Side by Side Indicates if 3D ‘Side by Side was detected: Yes or No Top Bottom Indicates if 3D ‘Top Bottom’ was detected: Yes or No Other Used for 2D for other formats in the EDID register.
Diagnostics d10 Current Sessions Table 29 – Current Sessions Field FIELD DESCRIPTION OTT Stream Number of over the top (OTT) HLS streams detected (0 or 1 session). If a host VMS goes offline, an OTT session will be started for clients connected to that VMS allowing connected clients to continue TV viewing. Note: An OTT session has a limited/scaled back channel map, so not all channels will be available for the IP clients. Linear Recording Number of linear recording sessions set up.
Diagnostics d11 Connected Home Elements included in the Connected Home system will appear in the status. This diagnostic displays the MoCA network status. Table 30 – Connected Home Fields FIELD DESCRIPTION Network Link Type Describes the link type: MoCA, Ethernet, or None The value is set to None to indicate that a connection is not established yet. LAN MAC Address MAC address assigned to the Local Area Network MoCA Link Status The status of the MoCA link.
Diagnostics FIELD DESCRIPTION Additional Information Selectable information screens for the following menu items: • MoCA Node Network • MoCA Phy Rates • MoCA Power and Attenuation Level • MoCA Packet Counts • MoCA QoS • Ethernet H/W Configuration • Registered Client List • DHCP Link Status • LAN and QoS MoCA Node Network Table 31 – Connected Home – MoCA Node Network Fields FIELD DESCRIPTION RF Frequency Displays the frequency of the MoCA RF channel in use by the set-top: 1150 (default) to 1500 MHz
Diagnostics FIELD DESCRIPTION RF Password MoCA RF Password. Default is 99999999988888888 Number of Nodes in Network Total number of nodes (i.e., devices) residing on the MoCA network. Number of Nodes Connected to the Local Device Total number of MoCA nodes/devices connected to the local node. Local MoCA Node ID MoCA assigned node ID of the set top. • mocaNodeID will range from 0-7 for devices in the MoCA 1.0 network • mocaNodeID will range from 0-15 for devices in the MoCA 1.1 or 2.
Diagnostics Table 32 – Connected Home – MoCA Tx and Rx Phy Rates Fields FIELD DESCRIPTION Phy Rate Table Table of the Phy Rates associated with each node in the MoCA network and any associated warning indications: • Bw: Node has a link supporting less than 100 Mbps (the associated BHR RF LED will also blink). • Fr: Node received significant packet errors caused by thermal noise or interfering signals. • Pw: There is insufficient power at the node.
Diagnostics MoCA Power and Attenuation Level Table 33 – Connected Home – MoCA Power and Attenuation Level Fields FIELD DESCRIPTION MoCA Power and Attenuation Level Table Table of the Attenuation and Power associated with each node in the MoCA network Tx Attenuation Level MoCA transmit attenuation level (dB) for each direct link between the local device and each MoCA node on the MoCA network, if available.
Diagnostics MoCA Rx Packet Count Table 34 – Connected Home – MoCA Rx Packet Count Fields FIELD DESCRIPTION MoCA Packet Count and PER Table Table of the Rx Packet Count, Packet Error Rate, and number of Uncorrectable Packets associated with each node in the MoCA network Rx Packet Count MoCA received packet count for each direct link between the local device and each MoCA node on the MoCA network, if available. PER Window Window time in minutes for PER calculation. Expected range: 60 to 240 minutes.
Diagnostics MoCA Priority QoS Table 35 – Connected Home – MoCA Priority QoS Fields FIELD DESCRIPTION MoCA Priority QoS Table Table of the Traffic Type and associated Priority LAN and DSCP Mark Traffic Type Traffic type that is to be tagged. Priority LAN The priority code point setting of a particular traffic type as defined by IEEE 802.1p. Possible values: • 0-7 • N/A indicates Priority is Not Assigned DSCP Mark DSCP value to be used.
Diagnostics Ethernet Hardware Configuration Table 36 – Connected Home – Ethernet Hardware Configuration Fields FIELD DESCRIPTION Ethernet MAC Address MAC Address used for the Ethernet connection. Driver Loaded This parameter indicates whether the Ethernet driver is loaded. Possible values: • True = Loaded • False = Not loaded This parameter indicates whether flow control has been enabled.
Diagnostics Registered Client List (IP Client) Table 37 – Connected Home – Registered Client List Fields FIELD DESCRIPTION Registered SSL Client List Comma-separated list of SSL Device IDs of the registered IP client STBs. An updated list must be supplied when an IP client is added or removed Registered DTCP Client List Comma-separated list of DTCP IP Device IDs of the registered IP client STBs.
Diagnostics DHCP Link Status Table 38 – Connected Home – DHCP Link Status Fields FIELD DESCRIPTION IP Address IP Address of either the Ethernet or MoCA IP device, depending on the link type. Subnet Mask Subnet Mask of the device. IP Address Lease Time Date and time (local time) when the IP address was assigned by the BHR. IP Address Lease Time Remaining Time (expressed in seconds) remaining before the IP lease expires.
Diagnostics LAN and QoS Table 39 – Connected Home – LAN and QoS Fields FIELD DESCRIPTION Wake On LAN Indicates whether the WOL feature is enabled. Possible values: • True = Enabled • False = Disabled Status VLAN/QoS Indicates whether VLAN 802.1p status is enabled. Possible values: • True = Enabled • False = Disabled Ethernet Priority QoS Table Table of the Traffic Type and associated Priority LAN and DSCP Mark Traffic Type Traffic type that is to be tagged.
Diagnostics d12 Purchase / Poll Status This diagnostic displays the status of subscriber event purchases on the OSD and front panel. The displays are updated each time this diagnostic is viewed. Purchase indicator ON when IPPV Number of is enabled unsent purchases VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.
Diagnostics Table 40 – Purchase / Poll Status Fields FIELD DESCRIPTION Purchases Balance Purchases balanced configured by the headend. The purchases balance is the number of purchases that can be made. Unsent The number of purchases in the VMS remaining to be polled. It can be an integer from 0 to 63. Unack The number of reports that have not been acknowledged by the controller. It is an integer. Last Seq Num The last acknowledged sequence number of a purchase sent by the controller.
Diagnostics d13 IN BAND Status This diagnostic displays the in-band status for the last attempted tuned channel. The information is updated every five seconds. Note: Additional information is available for the remaining five tuners on pages 3 thru 12. Scroll down to display for each additional tuner. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.
Diagnostics Table 41 – In Band Status Fields (Page 1) FIELD DESCRIPTION Mode The values displayed on the OSD are: • 64 QAM — 64 QAM digital channel • 256 QAM — 256 QAM digital channel Carrier Lock Indicates whether the in-band receiver is locked to the carrier.
Diagnostics FIELD DESCRIPTION YES ON In-band data detected within last 5 seconds NO OFF In-band data not detected within last 5 seconds Frequency The in-band frequency is center RF carrier frequency tuned for the digital service on the specified tuner. The frequency is displayed in MHz in xxxx.xxx format and ranges from 54 to 860 MHz. SNR Value When carrier lock has been established, displays an estimate of the carrier signal-to-noise ratio in dB.
Diagnostics d14 Out-of-Band (OOB) Status This diagnostic indicates the out-of-band control channel status. The information is updated every five seconds. Data activity indicator OOB diagnostic indicator EMM data activity indicator Carrier lock indicator (L=locked, U=unlocked) Table 43 – Out-of-Band Status Fields FIELD DESCRIPTION OOB Status Indicates if the control channel is activated from both head-end connect and ACS activation.
Diagnostics FIELD DESCRIPTION Carrier Lock Indicates whether the OOB receiver is locked to the carrier: OSD Front Panel Description True L Carrier locked False U Carrier unlocked Carrier Lock Loss Count Indicates the cumulative number of times the OOB tuner has lost lock since the last reboot.
Diagnostics FIELD DESCRIPTION Hunt Mode The hunt mode includes Hunted, None, Round Robin (RR), Search (SRCH), Fixed Frequency (FIX), or EMM Provider ID (EMM). LKC The last known carrier is the last valid OOB frequency displayed in MHz and ranges from 70 to 130 MHz, with the specific values of: 75.25, 104.20, 72.75, 92.25, 98.25, 107.25, 107.40, 110.25, 116.25, and 103.75. LKC will remain blank during hunting if a valid carrier has not been found, and will be populated once a valid OOB is found.
Diagnostics d15 DVR/Hard Drive Status This two-page diagnostic displays the DVR and hard drive status. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.
Diagnostics Table 44 – DVR Status Fields (Page 1 of 3) FIELD DESCRIPTION Record Capacity Recording capacity, in bytes. Number of Installed Drives Number of internal and external hard drives. Hard Drive Status Drive Location Identification number sequentially assigned to each installed drive and whether the drive is Internal or External. Model Number Drive model number assigned at the factory.
Diagnostics FIELD DESCRIPTION Max Temp For an internal hard drive only, its maximum temperature in degrees F. Temp For an internal hard drive only, its temperature in degrees F. Over Temp Indicates whether the drive is excessively hot: Yes — The internal drive temperature exceeds 140º F (60º C). The front panel Over-Temp Indicator is on and remains lit until the next over-temp sample is taken (at least once an hour). No — There is no over-temp problem.
Diagnostics d16 WAN Network Table 46 – WAN Network Fields FIELD DESCRIPTION Failed Inform Count Indicates the number of failed inform attempts since the last successful Inform. VMS1100 Hybrid QAM/IP Video Media Server • Installation and Operation Manual 365-095-25654 x.
Diagnostics d17 Keypad Status This diagnostic verifies the functionality of the front panel indicators and the front panel keypad. Each highlighted character corresponds with a front panel key press. The front panel key presses should also highlight the corresponding character and a front panel indication. Also, a segment on the front panel 7-segment display should illuminate with each press of a front panel key.
Troubleshooting Troubleshooting 5 See the troubleshooting guidelines listed below for a possible solution to the problem you are experiencing with the installation. If the problem is not resolved after performing the diagnostics, contact the TSCC for assistance (see Getting Help for more information). Table 48 – Troubleshooting Guidelines PROBLEM POSSIBLE SOLUTION The VMS will not power ON The VMS1100 may have received a software update and may not power ON while the new software is being installed.
Troubleshooting PROBLEM POSSIBLE SOLUTION connections. • Verify that the audio cables are firmly connected between the VMS1100 and the audio playback device (TV, receiver, DVD player, etc.). There is no audio from the center and/or surround speakers of a home theater receiver connected to the VMS Not all Dolby® Digital programs feature full 5.1 surround sound. In some cases, the programs may only contain left and right stereo audio.
Troubleshooting PROBLEM POSSIBLE SOLUTION No closed captions display • Verify on the User Settings menu that closed captions are enabled on the VMS1100 set-top. • Verify that closed captions are enabled on the TV. Note: Closed captioning may not be available on the current program. There are black bars to the right and left of the picture Widescreen TVs display 4:3 programs in this format unless set to Stretch. Turn ON the 4:3 OVERRIDE feature in the User Settings menu.
Troubleshooting PROBLEM POSSIBLE SOLUTION The VMS set-top is making a humming noise The VMS1100 includes an integrated hard drive and a fan for cooling. During normal operation, the VMS1100 emits a low humming noise, similar to a personal computer. The noise varies in volume occasionally when the speed of the internal fan adjusts to changes in the temperature around the VMS set-top. Please note the hard drive will stay on even when the VMS1100 is turned off (standby).
Definitions, Acronyms and Abbreviations Definitions, Acronyms and Abbreviations A Table 49 – Definitions, Acronyms and Abbreviations ACRONYM DESCRIPTION AV Audio/Video BUI Basic User Interface DG Dreamgallery DHCP Dynamic Host Configuration Protocol DNS Domain Name Service DRAM Dynamic Random Access Memory EDID Extended Display Identification Protocol FQDN Fully Qualified Domain Name HDCP High-bandwidth Digital Content Protection HDD Hard Disk Drive HDMI High-Definition Multimedia
Definitions, Acronyms and Abbreviations MRL Media Resource Locator NTP Network Time Protocol ONT Optical Network Terminator OSD Onscreen Diagnostics OOB Out of Band PER Packet Error Ratio PFD Protected Flash Data QAM Quadrature Amplitude Modulation rDVR Remote DVR SMART Self-Monitoring, Analysis, and Reporting Technology STB Set-top box TR-069 Technical Report 069 UI User Interface URL Uniform Resource Locator USB Universal Serial Bus UTF Unicode Transformation Format VMS V
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