AF T R D Touchstone DG3450 Data Gateway User Guide Release 34 DRAFT 1.
Touchstone DG3450 Data Gateway User Guide Release 34 DRAFT 1.0 ARRIS Copyrights and Trademarks © 2017 ARRIS Enterprises LLC. All Rights Reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises LLC. (“ARRIS”).
Table of Contents Overview ................................................................................................................ 5 Introduction ....................................................................................................................... 5 Getting Support ................................................................................................................. 5 2. Safety Requirements ..............................................................................
Configuring Your Ethernet Connection................................................................... 24 Requirements .................................................................................................................. 24 How to use this Chapter .................................................................................................. 24 TCP/IP Configuration for Windows XP.............................................................................
Chapter 1 Overview Introduction Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, or checking your email, the Touchstone DG3450 Data Gateway brings it all to you faster and more reliably. AF T The Touchstone DG3450 Data Gateway provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The DG3450 also provides 802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility.
Chapter 2 Safety Requirements The ARRIS Data Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: D Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), to avoid risk of electrocution. The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning agents shall be used. Do not use spray cleaners or aerosols on the gateway.
Chapter 2: Safety Requirements Ensure proper ventilation. Position the Data Gateway so that air flows freely around it and the ventilation holes on the unit are not blocked. Do not mount the Data Gateway on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories.
Chapter 2: Safety Requirements This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Chapter 3 Getting Started About Your New Data Gateway The Touchstone DG3450 Data Gateway is DOCSIS compliant with the following features: Speed: up to thirty two times faster than DOCSIS 2.0 cable modems. Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can be used simultaneously Compatibility: Data services: DOCSIS 3.0 compliant and backward-compatible with DOCSIS 2.0 or 1.
Chapter 3: Getting Started Coaxial cable (coax): This is a round cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV. You can buy coax from any electronics retailer and many discount stores; make sure it has connectors on both ends. There are two types of connectors, slip-on and screw-on; the screw-on connectors are best for use with your Data Gateway. The coax should be long enough to reach from your Data Gateway to the nearest cable outlet.
Chapter 3: Getting Started In addition, you should ask your cable company the following questions: Do you have any special system requirements or files that I need to download after I am connected? When can I start using my Data Gateway? Do I need a user ID or password to access the Internet or my e-mail? System Requirements The Touchstone Data Gateway operates with most computers.
Chapter 3: Getting Started About this Manual D R AF T This manual covers the Touchstone DG3450 Data Gateway. The model number is on the label affixed to the Data Gateway. 1. Model Number 2. Security Label What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure Release 34 DRAFT 1.0 March 2017 © 2017 ARRIS Enterprises LLC. All Rights Reserved.
Chapter 3: Getting Started AF T system. While no system is 100% secure, you can use the following tips to enhance your system’s security: Keep the operating system of your computer updated with the latest security patches. Run the system update utility at least weekly. Keep your email program updated with the latest security patches. In addition, avoid opening email containing attachments, or opening files sent through chat rooms, whenever possible. Install a virus checker and keep it updated.
Chapter 3: Getting Started Wireless AF T The Data Gateway package comes with one 4-foot (1.2m) Ethernet cable (the connectors look like wide telephone connectors); you can purchase more cables if necessary at a computer retailer. If you are connecting the Data Gateway directly to a computer, or to an Ethernet hub with a cross-over switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable.
Chapter 4 Installing and Connecting your Data Gateway AF T Before you start, make sure that: You have contacted your cable company and verified that they provide data service using standard DOCSIS technology. You have all the Items You Need (page 9). Cable and power outlets are available near the computer. If a cable outlet is not conveniently located, your cable company can install a new one. D R If you have ordered service, your cable company should configure the Data Gateway automatically.
Chapter 4: Installing and Connecting your Data Gateway Front Panel R AF T The front of the Data Gateway has the following indicators. D 1. Online: indicates internet data transmission status. 2. Wireless: indicates the status of the wireless LAN. Release 34 DRAFT 1.0 March 2017 © 2017 ARRIS Enterprises LLC. All Rights Reserved.
Chapter 4: Installing and Connecting your Data Gateway Rear Panel R AF T The rear of the Data Gateway has the following connectors and controls. D 1. Reset button: resets the Data Gateway as if you power cycled the unit. Use a pointed non-metallic object to press this button. 2. USB: USB host connector - future support for external USB devices. 3. Ethernet (1 - 4): connectors for use with a computer LAN port. 4. MoCA LED: indicates the status of the MoCA connection. 5.
Chapter 4: Installing and Connecting your Data Gateway Is a cable jack available? For best performance, keep the number of splitters between the jack and cable drop to a minimum. Each splitter attenuates (reduces) the signal available to the Data Gateway. A large number of splitters can slow down the Internet connection.
Chapter 4: Installing and Connecting your Data Gateway R AF T Connecting the Data Gateway D 1. Connect one end of the coax cable to the cable outlet or splitter, and the other end to the Data Gateway’s Cable connector (5). Tighten the connections by hand, then tighten an additional 1/8 turn with a wrench. Note: For best performance, use high-quality coax cable and minimize or eliminate splitters between the cable jack and the Data Gateway. 2.
Chapter 4: Installing and Connecting your Data Gateway Configuring Your Wireless Connection The DG3450 ships with wireless LAN security set by default. See the security label on your product for the factory security settings. D R AF T Note: You must set up your computer and other client devices to work with the security settings on the DG3450. Refer to the documentation for your client device for instructions on setting security.
Chapter 4: Installing and Connecting your Data Gateway Accessing the Configuration Interface Follow these steps to access the configuration interface. You should have already set up the DG3450 as described in Installing and Connecting your Data Gateway (page 15). 1. If security has been properly set up on your computer to access the wireless LAN on the DG3450, use the connection utility for your operating system to connect to the wireless LAN using its network name (SSID), as shown on the security label.
Chapter 4: Installing and Connecting your Data Gateway from the Show drop-down, then click the Airport tab. The “Airport ID” field shows the MAC address. Linux: open a shell window and type /sbin/ifconfig (and press Enter). The wireless interface is eth1 (unless there is no Ethernet adapter, in which case the interface is eth0). Making Your Parental Control Settings D R AF T Follow these steps to set up your Parental Controls: 1.
Chapter 4: Installing and Connecting your Data Gateway Keyword and Web Site Filtering: You can add a list of keywords and web sites that you want to block. To add a keyword or web site to the list, click the respective Add button. To delete a keyword or web site from the list, first click its check box and then click the Delete button. Add Keyword Filter Dialog Box AF T Add Web Site Filter Dialog Box D R Adding a Keyword or Web Site Filter a.
Chapter 5 Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Data Gateway. Requirements AF T Make sure you have the following before attempting to configure your Ethernet connection: Computer with Ethernet interface. Ethernet cable (supplied).
Chapter 5: Configuring Your Ethernet Connection 2. 3. 4. 5. 6. 7. The Network Connection window displays a list of LAN connections and associated network adapters. Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. Click Properties. Select TCP/IP by clicking it one time. Then click Properties. Click the General tab. Then click Obtain an IP address automatically and click OK.
Chapter 5: Configuring Your Ethernet Connection Click the Start menu and type network and sharing into the Search box. Select Network and Sharing Center when it appears. Click Change adapter settings from the left-side menu. Right-click on your local area connection icon and select Properties to open the Properties window. 5. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4. 1. 2. 3. 4.
Chapter 6 Using the Data Gateway This chapter describes the controls and features available on the Data Gateway, and covers basic troubleshooting procedures. Setting up Your Computer to Use the Data Gateway (page 27) Indicator Lights for the DG3450 Using the Reset Button Resetting the Router to Factory Defaults (page 31) AF T Setting up Your Computer to Use the Data Gateway D R Follow the instructions in the information packet supplied by your service provider.
Chapter 6: Using the Data Gateway Indicator Lights for the DG3450 D 1. Online 2. Wi-Fi R AF T The Data Gateway has LED indicator lights to assist in troubleshooting. Patterns: Normal Operation (LAN) The following table shows light patterns for the Ethernet and wireless LANs during normal operation. Mode Ethernet (LEDs on rear panel connector) 2.
Chapter 6: Using the Data Gateway Mode Ethernet (LEDs on rear panel connector) 2.4G Wi-Fi / 5G Wi-Fi Both LEDs Off = Computer not connected No AC Power Off Off Firmware Upgrade (normal operation) (normal operation) Patterns: Normal Operation (WAN) The following table shows light patterns during normal operation.
Chapter 6: Using the Data Gateway US/DS Online Description address obtained) Using the Reset Button Use the Reset button (1), on the back of the Data Gateway, to reset the modem and perform initialization as if you power cycled the unit. You may need to reset the Data Gateway if you are having problems connecting to the Internet. Using this button will be rare. D R AF T Use a pointed non-metallic object to press this button. The Reset button is recessed to prevent accidental resets. 1.
Chapter 6: Using the Data Gateway Resetting the Router to Factory Defaults D R AF T To reset the router to factory defaults, press and hold the Reset button on the back of the Data Gateway for more than fifteen seconds. This restores the wireless setup configuration and router configuration parameters to the factory defaults. You may need to do this if a misconfiguration has locked out all access. Release 34 DRAFT 1.0 March 2017 © 2017 ARRIS Enterprises LLC. All Rights Reserved.
Chapter 7 Troubleshooting The Data Gateway is plugged in, but the Power light is Off Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. AF T Try to plug the power cord into a different outlet. If the outlet is controlled by a wall switch, make sure the switch is on. Finally, check the fuse or circuit breaker panel.
Chapter 7: Troubleshooting A misconfiguration could lock out all access to the Data Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults (page 31). I'm not getting on the Internet (Wireless) Check the indicator lights, see Using the Data Gateway (page 27) — the Wi-Fi light should be on. Does your connection utility discover your wireless LAN? If you turned off “Broadcast SSID” you need to manually enter the name of your wireless LAN in the connection utility.
DNS Glossary Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. C Category 5e (Cat5e) A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connections. When purchasing Ethernet cables, always look for Category 5e cable. Coaxial cable (coax) CPE Customer Premise Equipment. This is the equipment that is plugged in to the Data Gateway; typically a computer or hub.
connector, slip-on and screw-on. Use coax with screw-on connectors for connecting your Data Gateway. L Firewall Local Area Network. A network that allows computers in a single location (such as a building) to communicate with one another. A hardware or software device that prevents unauthorized access to a private network from the Internet. The DG3450 provides a built-in firewall. LAN LED Light Emitting Diode. A semi-conductor diode that emits light when current is passed through it.
R TDMA RF Abbreviation for Radio Frequency. Some literature refers to coax as “RF cable” and the connectors as “RF connectors.” RJ-45 A standard 8-conductor modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector. S U Upstream The path from a subscriber device to the headend. Some older cable documentation may refer to this as the return path or reverse path.
AF T R Corporate Headquarters D ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.
