y nl O ft D ra Touchstone TG3482 Telephony Gateway User Guide Release 34 DRAFT 1.
Touchstone TG3482 Telephony Gateway User Guide Release 34 DRAFT 1.0 ARRIS Copyrights and Trademarks © 2016 ARRIS Enterprises LLC. All Rights Reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, LLC. (“ARRIS”).
Table of Contents Safety Requirements............................................................................................... 5 FCC Part 15 ........................................................................................................................ 6 RF Exposure............................................................................................................... 7 Industry Canada Compliance...........................................................................................
How to use this Chapter .................................................................................................. 25 TCP/IP Configuration for Windows Vista......................................................................... 25 TCP/IP Configuration for Windows 7, Windows 8, or Windows 10 ................................ 26 TCP/IP Configuration for Mac OS X ................................................................................. 26 Using the Telephony Gateway ..........................
Chapter 1 Safety Requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: O nl y CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages.
Chapter 1: Safety Requirements O ra FCC Part 15 ft nl y Use only the AC power adapter (if provided) and power cord included with the equipment. Equipment should be installed near the power outlet and should be easily accessible. The shield of the coaxial cable must be connected to earth (grounded) at the entrance to the building in accordance with applicable national electrical installation codes. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820.
Chapter 1: Safety Requirements WARNING Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. RF Exposure This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 11.8 inches (30 cm) between the radiator and your body.
Chapter 1: Safety Requirements As indicated by this symbol, disposal of this product or battery is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE).
Chapter 2 Getting Started Introduction y Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TG3482 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.
Chapter 2: Getting Started What's in the Box Make sure you have the following items before proceeding. Call your cable company for assistance if anything is missing.
Chapter 2: Getting Started Phone Cable: This is a standard phone cable with standard phone connectors (RJ11 type) on both ends. You can buy phone cables from any electronics retailer and many discount stores. Splitter (optional): provides an extra cable connection by splitting a single outlet into two. You may need a splitter if you have a TV already connected to the cable outlet that you want to use.
Chapter 2: Getting Started Do I need a user ID or password to access the Internet or my e-mail? Will my phone number(s) change? What new calling features will I have and how do I use them? System Requirements The Touchstone Telephony Gateway operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking.
Chapter 2: Getting Started About this Manual This manual covers the Touchstone TG3482 Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. nl What about Security? y 1. Security Label 2. Model Number D ra ft O Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system.
Chapter 2: Getting Started Ethernet or Wireless? There are two ways to connect your computer (or other equipment) to the Telephony Gateway. The following will help you decide which is best for you: Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware.
Chapter 2: Getting Started Getting Support If you need assistance with your ARRIS product please contact your cable company. D ra ft O nl y For additional technical information and product User Guides please visit the ARRIS Support website at http://www.arris.com/consumers. Release 34 DRAFT 1.0 July 2016 © 2016 ARRIS Enterprises LLC. All Rights Reserved.
Chapter 3 Installing and Connecting your Telephony Gateway Before you start, make sure that: You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. You have all the Items You Need. Cable, phone, and power outlets are available near the computer. If a cable outlet is not conveniently located, your cable company can install a new one.
Chapter 3: Installing and Connecting your Telephony Gateway Front Panel O nl y The front of the Telephony Gateway has the following indicators. D ra ft 1. WPS Button with indicator light: indicates Wireless Protected Setup (WPS) is active. 2. Power: indicates whether AC power is available to the unit. Release 34 DRAFT 1.0 July 2016 © 2016 ARRIS Enterprises LLC. All Rights Reserved.
Chapter 3: Installing and Connecting your Telephony Gateway Rear Panel ra Tel (1 - 2): connectors for phone lines. Ethernet (1 - 2): connectors for use with a computer LAN port. Power: connector for the power cord. Cable: connector for the coaxial cable. Reset button: resets the Telephony Gateway as if you power cycled the unit. Use a pointed non-metallic object to press this button. D 1. 2. 3. 4. 5. ft O nl y The rear of the Telephony Gateway has the following connectors and controls.
Chapter 3: Installing and Connecting your Telephony Gateway If you are connecting devices to the Ethernet ports, can you easily run cables between the Telephony Gateway’s location and those devices? If you want to install the Telephony Gateway on a desktop, is there enough space on either side to keep the vents clear? Blocking the vents may cause overheating. How close are your wireless devices? The Telephony Gateway wireless connection range is typically 100–200 feet (30m–65m).
Chapter 3: Installing and Connecting your Telephony Gateway Connecting the Telephony Gateway D ra ft O nl y WARNING Risk of injury or equipment damage Connecting the Telephony Gateway to the home’s existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltage. Cancelation of telephone service is not adequate.
Chapter 3: Installing and Connecting your Telephony Gateway 3. Connect one end of the Ethernet cable to any Ethernet port on the back of the Telephony Gateway (2) and the other end to the Ethernet port on a computer, hub, or broadband router. Note: If you are connecting to a computer, use the Ethernet cable included in the Telephony Gateway package. 4. Connect one end of the telephone cable to any telephone port on the back of the Telephony Gateway (1). Connect the other end to the telephone.
Chapter 3: Installing and Connecting your Telephony Gateway The Login screen displays. Note: The default user name is “admin”. The default password is “password”, in lower case letters. 4. Enter the user name and password and click the Apply button to log in. The System Basic Setup screen displays. 5. Use the online help information to set configuration parameters as required.
Chapter 3: Installing and Connecting your Telephony Gateway nl y 3. Check the Enable Parental Controls checkbox and click the Apply button. ra ft O 4. Configure any or all of the following parental controls: Trusted MAC Addresses: Enter the MAC addresses of any “trusted” computers on the network and click the Apply button. You can add two trusted computers. Once added, these trusted computers will not be affected by the parental control settings.
Chapter 3: Installing and Connecting your Telephony Gateway Add Web Site Filter Dialog Box D ra ft O nl y Adding a Keyword or Web Site Filter a. Enter the keyword in the Keyword field or web site URL address in the Web Site field. b. Click the checkboxes for the days you want access blocked, or click the All Week checkbox for all week. c. Set the start time and end time during the specified days (24-hour clock). (0:00 until 0:00 indicates all day, or just click the All Day checkbox.) d.
Chapter 4 Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Telephony Gateway.
Chapter 4: Configuring Your Ethernet Connection 5. Double-click Internet Protocol Version 4 (TCP/IPv4) to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, double-click Internet Protocol Version 6 (TCP/IPv6) to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays. 6. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. 7.
Chapter 4: Configuring Your Ethernet Connection D ra ft O nl y If you are using TCP/IPv4, go to step 5. If your cable provider requires TCP/IPv6, go to step 8. 5. Choose Using DHCP from the Configure IPv4 menu. 6. If necessary, click the Renew DHCP Lease button. 7. Close the System Properties application. TCP/IPv4 configuration is completed. 8. If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window. 9.
Chapter 5 Using the Telephony Gateway This chapter describes the controls and features available on the Telephony Gateway, and covers basic troubleshooting procedures. Setting up Your Computer to Use the Telephony Gateway (page 28) Indicator Lights for the TG3482 Using the Reset Button nl y Setting up Your Computer to Use the Telephony Gateway O Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer.
Chapter 5: Using the Telephony Gateway Wiring Problems If the Telephony Gateway begins flashing its light for more than 10 seconds, this indicates a problem with the telephone wiring — the red and green wires may be shorted (touching), or there may be undesired voltage on the lines. If this pattern persists for more than 10 seconds, disconnect the telephone lines from the Telephony Gateway, then call a wiring technician for assistance.
Chapter 5: Using the Telephony Gateway Resetting the Router to Factory Defaults D ra ft O nl y To reset the router to factory defaults, press and hold the Reset button on the back of the Telephony Gateway for more than fifteen seconds. This restores the wireless setup configuration and router configuration parameters to the factory defaults. You may need to do this if a misconfiguration has locked out all access. Release 34 DRAFT 1.0 July 2016 © 2016 ARRIS Enterprises LLC. All Rights Reserved.
Chapter 6 Troubleshooting The Telephony Gateway is plugged in, but the Power light is Off Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. nl Finally, check the fuse or circuit breaker panel. y Try to plug the power cord into a different outlet. If the outlet is controlled by a wall switch, make sure the switch is on.
Chapter 6: Troubleshooting A misconfiguration could lock out all access to the Telephony Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults (page 30). I'm not getting on the Internet (Wireless) Check the indicator lights, see Using the Telephony Gateway — the Wi-Fi light should be on. Does your connection utility discover your wireless LAN? If you turned off “Broadcast SSID” you need to manually enter the name of your wireless LAN in the connection utility.
Chapter 6: Troubleshooting 2. Is the Online LED lit? If not, check the coax connection at the Telephony Gateway and the wall. Ensure they are connected and tight. If they are and you do not have dial tone, contact your service provider. If the Online LED is lit, go to the next step. 3. Is the Telephone (Tel 1 or Tel 2) LED lit? If not, phone service has not been set up on that line. Contact your service provider. If it is blinking, there is a phone off hook somewhere in the house.
D Glossary DHCP Dynamic Host Configuration Protocol. An IP protocol used to provide an IP address and location of services (such as DNS and TFTP) needed by a device connecting to the network. DHCP allows the cable company to configure your computer’s networking software for you. A Amp-Hour A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour.
Event I An informational message used for monitoring network status. IP address A number assigned to your computer by your cable company, used to identify your computer to other systems on the Internet. F-connector The type of connector used on coax cable. There are two common types of Fconnector, slip-on and screw-on. Use coax with screw-on connectors for connecting your Telephony Gateway. Firewall Integrated Services Digital Network.
Proxy SSID A device or program that stands in between a server (for example, a web site) and a client (your browser), providing a way to relieve some of the burden from the server. For example, your cable company may have a web proxy that keeps copies of popular web pages; the proxy can send you those pages instead of fetching them directly from the web site, resulting in faster page loading and less network congestion. Service Set IDentifier.
WPA D ra ft O nl y Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP.
y nl O ft ra Corporate Headquarters D ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.
