Touchstone TG2492 Telephony Gateway User Guide Release 24 STANDARD 1.
Touchstone TG2492 Telephony Gateway User Guide Release 24 STANDARD 1.2 ARRIS Copyrights and Trademarks © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, LLC. (“ARRIS”).
Table of Contents 1. Safety Requirements ............................................................................................... 5 European Compliance........................................................................................................ 6 Energy Consumption................................................................................................. 7 2. Overview ................................................................................................................
TCP/IP Configuration for Windows XP............................................................................. 28 TCP/IP Configuration for Windows Vista ......................................................................... 29 TCP/IP Configuration for Windows 7, Windows 8, or Windows 10 ................................ 29 TCP/IP Configuration for Mac OS X ................................................................................. 30 6. Using the Telephony Gateway ................................
Chapter 1 Safety Requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages.
Chapter 1: Safety Requirements The shield of the coaxial cable must be connected to earth (grounded) at the entrance to the building in accordance with applicable national electrical installation codes. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820.
Chapter 1: Safety Requirements Energy Consumption In accordance with Ecodesign Directive 2009/125/EC, this device is equipped with a power switch. The following energy consumption figures apply (measured with a wattmeter at the outlet): Switch State Power Consumption OFF 0.3 W ON 12.0 W (idle) 15.3 W (typical) Note: In most instances, ARRIS recommends that the power switch remain in the ON position at all times.
Chapter 2 Overview Introduction Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TG2492 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.
Chapter 2: Overview Installation is simple and your cable company will provide assistance to you for any special requirements. Getting Support If you need assistance with your ARRIS product please contact your cable company. For additional technical information and product User Guides please visit the ARRIS Support website at http://www.arris.com/consumers. Release 24 STANDARD 1.2 April 2016 © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.
Chapter 3 Getting Started About Your New Telephony Gateway The Touchstone TG2492 Telephony Gateway is DOCSIS and Euro-DOCSIS compliant with the following features: Speed: up to twenty four times faster than DOCSIS 2.0 cable modems. Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can be used simultaneously Flexibility: provides two independent lines of telephone service as well as high speed data Compatibility: • • Data services: DOCSIS 3.0 and Euro-DOCSIS 3.
Chapter 3: Getting Started Items You Need If you are installing the Telephony Gateway yourself, make sure you have the following items on hand before continuing: Telephony Gateway package: see What's in the Box (page 10) for a list of items in the package. Coaxial cable (coax): This is a round cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV.
Chapter 3: Getting Started Splitter (optional): provides an extra cable connection by splitting a single outlet into two. You may need a splitter if you have a TV already connected to the cable outlet that you want to use. You can buy a splitter from any electronics retailer and most discount stores; you may also need a short piece of coax cable (with connectors); use it to connect the splitter to the cable outlet and then connect the Telephony Gateway and TV to the splitter.
Chapter 3: Getting Started Recommended Hardware The following hardware configuration is recommended. Computers not meeting this configuration can still work with the TG2492, but may not be able to make maximum use of TG2492 throughput. CPU: P4, 3GHz or faster RAM: 1GB or greater Hard drive: 7200 RPM or faster Ethernet: Gig-E (1000BaseT) Windows Windows Vista, Windows 7, Windows 8, or Windows 10. A supported Ethernet or wireless LAN connection must be available. Mac OS System 7.5 to Mac OS 9.
Chapter 3: Getting Started About this Manual This manual covers the Touchstone TG2492 Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. 1. Model Number 2. Security Label What about Security Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system.
Chapter 3: Getting Started Avoid providing web or file-sharing services over your Telephony Gateway. Besides certain vulnerability problems, most cable companies prohibit running servers on consumer-level accounts and may suspend your account for violating your terms of service. Use the cable company’s mail servers for sending email. Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users (some are shipped open by default).
Chapter 3: Getting Started Wireless access lets you connect additional (wireless-capable) devices to Telephony Gateway. The 802.11 wireless LAN standard allows one or more computers to access the TG2492 using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet. Note: You can use the wireless connection if your computer has a built-in or aftermarket plugin wireless adapter.
Chapter 4 Installing and Connecting your Telephony Gateway Before you start, make sure that: You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. You have all the Items You Need. Cable, phone, and power outlets are available near the computer. If a cable outlet is not conveniently located, your cable company can install a new one.
Chapter 4: Installing and Connecting your Telephony Gateway Front Panel The front of the Telephony Gateway has the following indicators. 1. 2. 3. 4. 5. 6. 7. 8. Power: indicates whether AC power is available to the unit. US/DS: indicates upstream/downstream connectivity. Online: indicates internet data transmission status. 2.4 GHz: indicates the status of the 2.4 GHz wireless LAN. 5 GHz: indicates the status of the 5 GHz wireless LAN. Tel 1: indicates the status of telephone line 1.
Chapter 4: Installing and Connecting your Telephony Gateway Rear Panel The rear of the Telephony Gateway has the following connectors and controls. 1. 2. 3. 4. 5. 6. 7. 8. Tel 1: connector for the first phone line. Tel 2: connector for the second phone line. Ethernet (1 - 4): connectors for use with a computer LAN port. Reset button: resets the Telephony Gateway as if you power cycled the unit. Use a pointed non-metallic object to press this button.
Chapter 4: Installing and Connecting your Telephony Gateway Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Telephony Gateway: Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Telephony Gateway that extension cords are not required. Is a cable jack available? For best performance, keep the number of splitters between the jack and cable drop to a minimum.
Chapter 4: Installing and Connecting your Telephony Gateway Note: Note that decreasing the range of your wireless network may be beneficial, as long as the decreased range is sufficient for your needs. By limiting your network’s range, you reduce interference with other networks and make it harder for unwanted users to find and connect to your network. Note: Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Release 24 STANDARD 1.
Chapter 4: Installing and Connecting your Telephony Gateway Connecting the Telephony Gateway WARNING Risk of injury or equipment damage Connecting the Telephony Gateway to the home’s existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltage. Cancelation of telephone service is not adequate.
Chapter 4: Installing and Connecting your Telephony Gateway Note: For best performance, use high-quality coax cable and minimize or eliminate splitters between the cable jack and the Telephony Gateway. 2. Insert the plug from the power cord into the Power connector on the back of the Telephony Gateway (7) and insert the power cord into a convenient AC outlet. Note: Use only the external AC power adapter (if provided) and power cord included with the equipment.
Chapter 4: Installing and Connecting your Telephony Gateway 1. Security Label If you need to modify the Telephony Gateway’s default wireless security settings, or if you want to configure any other wireless LAN settings, refer to the following instructions. Accessing the Configuration Interface Follow these steps to access the configuration interface. You should have already set up the TG2492 as described in Installing and Connecting your Telephony Gateway (page 17). 1.
Chapter 4: Installing and Connecting your Telephony Gateway The System Basic Setup screen displays. 5. Use the online help information to set configuration parameters as required. Note: Most configuration parameters that you may want to set can be accessed on the System Basic Setup screen, including the security mode and setting a system password.
Chapter 4: Installing and Connecting your Telephony Gateway 3. Check the Enable Parental Controls checkbox and click the Apply button. 4. Configure any or all of the following parental controls: Trusted MAC Addresses: Enter the MAC addresses of any “trusted” computers on the network and click the Apply button. You can add two trusted computers. Once added, these trusted computers will not be affected by the parental control settings.
Chapter 4: Installing and Connecting your Telephony Gateway Add Web Site Filter Dialog Box Adding a Keyword or Web Site Filter a. Enter the keyword in the Keyword field or web site URL address in the Web Site field. b. Click the checkboxes for the days you want access blocked, or click the All Week checkbox for all week. c. Set the start time and end time during the specified days (24-hour clock). (0:00 until 0:00 indicates all day, or just click the All Day checkbox.) d.
Chapter 5 Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Telephony Gateway.
Chapter 5: Configuring Your Ethernet Connection 2. Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. 3. Click Properties. 4. Select TCP/IP by clicking it one time. Then click Properties. 5. Click the General tab. Then click Obtain an IP address automatically and click OK. 6. Click OK to accept the new settings, and OK again to close the Properties window. 7.
Chapter 5: Configuring Your Ethernet Connection 4. Right-click on your local area connection icon and select Properties to open the Properties window. 5. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6 (TCP/IPv6) and click Properties to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays. 6.
Chapter 6 Using the Telephony Gateway This chapter describes the controls and features available on the Telephony Gateway, and covers basic troubleshooting procedures.
Chapter 6: Using the Telephony Gateway Indicator Lights for the TG2492 The Telephony Gateway has LED indicator lights to assist in troubleshooting. 1. Power 2. US/DS 3. Online 4. 2.4 GHz Wi-Fi 5. 5 GHz Wi-Fi 6. Tel 1 7. Tel 2 8. WPS Button/LED Wiring Problems If the Telephony Gateway begins flashing all its lights for more than 10 seconds, this indicates a problem with the telephone wiring — the red and green wires may be shorted (touching), or there may be undesired voltage on the lines.
Chapter 6: Using the Telephony Gateway Patterns: Normal Operation (LAN and Telephone) The following table shows light patterns for the Ethernet and wireless LANs, and the telephones, during normal operation. Mode Ethernet (LEDs on rear panel connector) 2.
Chapter 6: Using the Telephony Gateway Patterns: Startup Sequence The following tables show the Telephony Gateway light patterns during each phase of the startup sequence. There are two phases of startup; the telephony phase and the cable modem phase. Both are outlined below.
Chapter 6: Using the Telephony Gateway Using the Reset Button Use the Reset button (4), on the back of the Telephony Gateway, to reset the modem and perform initialization as if you power cycled the unit. You may need to reset the Telephony Gateway if you are having problems connecting to the Internet. Using this button will be rare. Use a pointed non-metallic object to press this button. The Reset button is recessed to prevent accidental resets.
Chapter 6: Using the Telephony Gateway Resetting the Telephony Gateway to Factory Defaults To reset the router to factory defaults, press and hold the Reset button (4) on the back of the Telephony Gateway for more than fifteen seconds. This restores the wireless setup configuration and router configuration parameters to the factory defaults. You may need to do this if a misconfiguration has locked out all access. Release 24 STANDARD 1.2 April 2016 © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.
Chapter 7 Troubleshooting The Telephony Gateway is plugged in, but the Power light is Off Check all power connections. Is the power cord plugged in firmly at both ends? Note: Use only the external AC power adapter (if provided) and power cord included with the equipment. If you plugged the power cord into a power strip, make sure the strip is switched on. Make sure that the rear panel power switch is set to the ON position. Avoid using an outlet controlled by a wall switch, if possible.
Chapter 7: Troubleshooting A misconfiguration could lock out all access to the Telephony Gateway router. If you think this has happened, see Resetting the Telephony Gateway to Factory Defaults (page 36). I'm not getting on the Internet (Wireless) Check the indicator lights, see Using the Telephony Gateway (page 31) — the Wi-Fi light should be on.
Chapter 7: Troubleshooting 2. Is the Online LED lit? • If not, check the coax connection at the Telephony Gateway and the wall. Ensure they are connected and tight. If they are and you do not have dial tone, contact your service provider. • If the Online LED is lit, go to the next step. 3. Is the Telephone (Tel 1 or Tel 2) LED lit? • • If not, phone service has not been set up on that line. Contact your service provider. If it is blinking, there is a phone off hook somewhere in the house.
Glossary C Category 5e (Cat5e) A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connections. When purchasing Ethernet cables, always look for Category 5e cable. Coaxial cable (coax) A thin wire, used to connect your television and Telephony Gateway to the cable TV system. You can buy coax from any electronics retailer and many discount stores. DNS Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address.
F I F-connector IP address The type of connector used on coax cable. There are two common types of Fconnector, slip-on and screw-on. Use coax with screw-on connectors for connecting your Telephony Gateway. A number assigned to your computer by your cable company, used to identify your computer to other systems on the Internet. Firewall A hardware or software device that prevents unauthorized access to a private network from the Internet. The TG2492 provides a built-in firewall.
P S Protocol Splitter A set of rules and formats that determines the communication behavior of network entities at a given layer. A small box with three cable connectors: one input and two outputs. You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Telephony Gateway. You can buy a splitter from any electronics retailer and most discount stores.
may refer to this as the return path or reverse path. W WEP Wired Equivalent Privacy. A common standard for encrypting data sent over a wireless LAN. WPA Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP.
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