ARRIS Xfinity TG1682 Telephony Gateway User's Guide Get ready to experience the Internet's express lane! Whether you're checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Xfinity TG1682 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.
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ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Safety Requirements These Telephony Gateways comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Do not use spray cleaners or aerosols on the Telephony Gateway. The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning agents shall be used. Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of electrocution. Do not use the telephone to report a gas leak in the vicinity of the leak.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Ensure proper ventillation. Position the Telephony Gateway so that air flows freely around it and the ventillation holes on the unit are not blocked. Do not mount the Telephony Gateway on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories.
ARRIS Safety Getting Started Battery Installation Ethernet Configuration Installation Usage Troubleshooting Glossary Getting Started About Your New Telephony Gateway The Xfinity TG1682 Telephony Gateway is DOCSIS compliant with the following features: Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems. Convenience: supports Ethernet and 802.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary What's in the Box? Make sure you have the following items before proceeding. Call your cable company for assistance if anything is missing.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection. Ethernet Cable Ethernet Cable(s): as shown in the image to the left, this is a Category 5e (CAT5e) straight-through cable for connecting computers to the Gateway.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary System Requirements The Telephony Gateway operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your cable company.
ARRIS Getting Started Safety Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary About this Manual This manual covers the Xfinity TG1682 Telephony Gateway. The model number is on the label affixed to the bottom of the Telephony Gateway. See the image at the left.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Ethernet or Wireless? There are two ways to connect your computer (or other equipment) to the Telephony Gateway. The following will help you decide which is best for you: Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware.
ARRIS Getting Started Safety Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Battery Installation and Removal The TG1682 Telephony Gateway supports a Lithium-Ion backup battery to provide backup in the event of a local power loss. The battery backup is not intended to take the place of AC power. PS- ARCT00777 01 8.4V 2.2Ab 3N:26053000045I.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Basic Battery Installation and Replacement This model of the Telephony Gateway has the ability to provide battery backup in the event of a local power loss. The battery backup is not intended to take the place of AC power. Use this procedure to install and to replace the backup battery.
ARRIS Safety Getting Started Battery Installation Battery Compartment Installation 3 Ethernet Configuration Usage Troubleshooting Glossary Push the battery pack into the bay until it seats into place. If you are taking the battery out of the Telephony Gateway, position your finger in the battery opening area and use leverage to dislodge the battery while pulling it straight back. Note: The Telephony Gateway will not begin operating until you apply AC power. 4 Hinge Tab Replace the door.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Extended Battery Installation and Replacement Use this procedure to install or replace the backup battery. 1 Press down and pull back on the latch holding the battery door (on the bottom of the Telephony Gateway). Pull the door toward you. Set the door aside in a safe place.
ARRIS Safety Getting Started Battery Installation Battery Compartment Installation 3 Ethernet Configuration Usage Troubleshooting Glossary Push the battery pack into the bay until it latches into place. If you are taking the battery out of the Telephony Gateway, use the battery pull strap to dislodge the battery. Note: The Telephony Gateway will not begin operating until you apply AC power. 4 Replace the door.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Installing and Connecting Your Telephony Gateway Before you start, make sure that: You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. You have all the items you need. Cable, phone, and power outlets are available near the computer.
ARRIS Getting Started Safety 0 0 Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Front Panel r The front of the Telephony Gateway has the following indicators: A WPS button with indicator light: indicates Wireless Protected Setup (WPS) is active. (Button with light ring is located on top of unit.) 4inity C Power: indicates whether AC power is available to the unit. 0 0F 0G 0H I 03 0 0 0 (.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Rear Panel The rear of the Telephony Gateway has the following connectors and controls: O A Reset button: resets the Telephony Gateway as if you power cycled the unit. Use a pointed non-metallic object to press this button. B USB: USB host connectors - future support for external USB devices C Tel 1: connector for the first phone line.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Telephony Gateway: Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Telephony Gateway that extension cords are not required.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Cleaning Instructions Clean the Telephony Gateway using only a clean, slightly moistened, cloth. Do not use aerosols in the vicinity of the Telephony Gateway. Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Connecting the Telephony Gateway WARNING Risk of injury or equipment damage Connecting the Telephony Gateway to the home's existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltage.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Configuring Your Wireless Connection The TG1682 ships with a basic factory default configuration that should allow you to immediately access the Internet with a wireless connection. If your computer is equipped with a 802.11a/b/g/n wireless LAN card, you may wish to configure the Telephony Gateway's wireless settings. At a minimum, you should configure the security settings.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer's TCP/IP settings. The steps that follow will guide you through setting your computer's TCP/IP settings to work with the Telephony Gateway.
ARRIS Safety Getting Started Battery Installation Ethernet Configuration Installation Usage Troubleshooting Glossary TCP/IP Configuration for Windows XP Follow these steps to configure the Ethernet interface on a Windows XP operating system. TCP/IPv6 Note: This procedure shows the configuration of TCP/IPv4. TCP/IPv6 is not installed or enabled by default in Windows XP. If your cable provider requires TCP/IPv6 you must first install and enable it on your Windows XP system.
ARRIS Safety Getting Started Battery Installation Ethernet Configuration Installation 2 Usage Troubleshooting Glossary Double-click the local area connection to be used for your device's network connection. The Local Area Connection Status widow displays. General Support Connection Status: Connected Duration: 00: 03: 21 Speed: 12.0 M bps Activity Sent Bytes: Properties -•I Received 12,198 43,986 Disable Close 3 C l i c k P ro p e rt i es . 4 Select TCP/IP by clicking it one time.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary 5 Click the General tab. Then click Obtain an IP address automatically and click OK. Internet Protocol (TCP/IP) Properties General Alternate Configuration You can get IP settings assigned automatically if your network supports this capability.
ARRIS Safety Getting Started Battery Installation Ethernet Configuration Installation Usage Troubleshooting Glossary TCP/IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface on a Windows 7 operating system. 1 Open the Windows 7 Control Panel.
ARRIS Safety Getting Started Battery Installation Ethernet Configuration Installation Usage Troubleshooting Glossary 3 Click Network and Sharing Center.
ARRIS Safety Getting Started Battery Installation Ethernet Configuration Installation Usage Troubleshooting Glossary 5 Click Properties to open the Properties window. 14 ICI Local Area Connection Properties Networking Connect using: I I Conned using: gElroadcom NeDareme Gigabit Ethernet Elroadcom NetSgreme Gigabit Ethernet [ Configure I I This connection usesthe following items. Configure Li Al File and Punter Sharing for Microsoft Networks Li Li ..
ARRIS Safety Getting Started Battery Installation Ethernet Configuration Installation Usage Troubleshooting Glossary 6 Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6 (TCP/IPv6) and click Properties to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays. INV.
ARRIS Safety Getting Started Battery Installation Ethernet Configuration Installation Usage Troubleshooting Glossary TCP/IP Configuration for MacOS X Follow these steps to configure the Ethernet interface on a MacOS X operating system 1 Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock.
ARRIS Safety Getting Started Battery Installation Ethernet Configuration Installation Usage Troubleshooting Glossary 2 Click the Network icon. el 0 r' [4Pi Network r Shoes All 1 Location: Automatic 4l Show: Networ k St at us Built-1n Ethernet Ai rPort 9 el uetooth VPN iL2T1') Ethernet is currently active and has the 0 address 10 5 30.19). You are connected to the Internet via Built-in Ethernet. Airport is connected to the network crushbone. Blaetooth is conligu red.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary 3 Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. II I •J[ SHoss4 t41 Location, Automatic Show: guilt-in Ethernet - t TCPOP il PPPGE AppleTalk Proxies Ethernet Configure IPv4: Renew DHCP Lease ) Using DHCP IP Address, Subnet DHCP Client ID: Ofrequired} Mask, Router, DNS Servers: {Optional} mai} Search Domains: (Optional} .
ARRIS Safety Getting Started Battery Installation Ethernet Configuration Installation Usage Troubleshooting Glossary 8 If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window. nor) Networ, Configure Pk: Automatically IPv6 Address: Router 1•11mm“.•.( Renew DHCP Lease IP Address: DHCP Client ID: Subnet Mask: It requ red} Router: DNS Servers !Optioned .cOptIonal/ Search Domains: IPv6 Address: Configure IPv6... ) Dick the lock to prevent rur:••e changes.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Using the Telephony Gateway This chapter describes the controls and features available on the Telephony Gateway, and covers basic troubleshooting procedures.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Indicator Lights for the TG1682 The Xfinity Telephony Gateway has several LED indicator lights to assist in troubleshooting. Wiring Problems Xfinity Power Power US/DS (.** USX* Online 6 Online 41.:‘, ( 2.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Patterns: Normal Operation (WAN and Battery) The following table shows light patterns during normal operation.
ARRIS Safety Getting Started Battery Installation Ethernet Configuration Installation Usage Troubleshooting Glossary Patterns: Startup Sequence The following table shows the Telephony Gateway light patterns during each phase of the startup sequence. There are two phases of startup; the Telephony phase and the cable modem phase. Both are outlined below.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Cable Modem Start Up Sequence US/DS Online Slow Flash (1/second) Off Downstream acqusition in progress On (until Upstream acqusition starts) Off Downstream acquisition completed Fast Flash (3/second) Off Upstream acquisition completed On Slow Flash (during acqusition) On (when modem IP address obtained) Description Upstream acqusition completed, ready for service Xfinit
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Using the Reset Button Use the Reset button, on the back of the Telephony Gateway, to reset the modem and perform initialization as if you power cycled the unit. You may need to reset the Telephony Gateway if you are having problems connecting to the Internet. Using this button will be rare. Reset Button Use a pointed non-metallic object to press this button.
ARRIS Safety Getting Started Battery Installation Ethernet Configuration Installation Usage Troubleshooting Glossary Troubleshooting The Telephony Gateway is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary I'm not getting on the Internet. (Ethernet) If you are using a hub, is the hub turned on? Are you using the right type of Ethernet cable? Use a straight-through cable for direct connection to a computer; use a cross-over cable for connection to a hub without a cross-over switch. Press the Reset button on the back of the Telephony Gateway.
ARRIS Safety Getting Started Battery Installation Ethernet Configuration Installation Usage Troubleshooting Glossary I don't have dial tone when I pick up my phone, why? In order for telephone service to be functional on the Telephony Gateway, telephone service must have been purchased from the service provider and configured on your Telephony Gateway. The following steps should help in identifying the source of the problem.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary 5 Is the Telephony Gateway plugged into a wall outlet? If so, unplug the RJ-11 connector at the back of the Telephony Gateway and plug in a known working phone. If you now have dial tone, the problem is with the house wiring. Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms. Amp-hour (Ah) A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour. Category 5e (CatSe) A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connections. When purchasing Ethernet cables, always look for Category 5e cable.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. DOCSIS Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network. EMTA Embedded Multimedia Terminal Adapter.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Headend The "central office" in an HFC network. The headend houses both video and data equipment. In larger cable networks, a "master" headend often feeds several "remote" headends to provide distributed services. HTTP HyperText Transfer Protocol. Hub A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices.
ARRIS Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Pr ox y A device or program that stands in between a server (for example, a web site) and a client (your browser), providing a way to relieve some of the burden from the server.
ARRIS Safety Getting Started Battery Wireless Ethernet Installation Installation Configuration Configuration Usage Troubleshooting Glossary TDMA Time Division Multiple Access. A method used by DOCSIS-compliant cable modems for sending upstream data with minimal interference. U pstrea m The path from a subscriber device to the headend. Some older cable documentation may refer to this as the return path or reverse path.
Xfirlity TG1682 Telephony Gateway User's Guide ©ARRIS Enterprises, Inc. 2014 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. ("ARRIS").
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