Touchstone TG1652G Telephony Gateway User Guide Release 16 STANDARD 1.
Touchstone TG1652G Telephony Gateway User Guide Release 16 STANDARD 1.3 ARRIS Copyrights and Trademarks ©ARRIS Enterprises, Inc. 2015 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”).
Table of Contents 1. Overview ................................................................................................................. 5 Introduction....................................................................................................................... 5 2. Getting Support ....................................................................................................... 6 3. Safety Requirements ...................................................................................
Desktop Mounting Instructions .............................................................................. 29 Connecting the Telephony Gateway ............................................................................... 30 Configuring Your Wireless Connection............................................................................ 31 Accessing the Configuration Interface.................................................................... 32 Setting Parental Controls..................................
Chapter 1 Overview Introduction Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TG1652G Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.
Chapter 1: Getting Support The Touchstone TG1652G Telephony Gateway provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The TG1652G also provides 802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility. In addition, the TG1652G provides for up to two separate lines of telephone service. Installation is simple and your cable company will provide assistance to you for any special requirements.
Chapter 2 Safety Requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages.
Chapter 2: Safety Requirements Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat registers, space heaters, fireplaces, etc.). Use only the AC power adapter (if provided) and power cord included with the equipment. Equipment should be installed near the power outlet and should be easily accessible.
Chapter 2: Safety Requirements WARNING Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. RF Exposure This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 7.9 inches (20cm) between the radiator and your body.
Chapter 3 Getting Started About Your New Touchstone TG1652G Telephony Gateway The Touchstone TG1652G Telephony Gateway is DOCSIS compliant with the following features: Speed: much faster than dialup or ISDN service; up to sixteen times faster than DOCSIS 2.0 cable modems. Convenience: supports Ethernet and 802.
Chapter 3: Getting Started Items You Need If you are installing the Telephony Gateway yourself, make sure you have the following items on hand before continuing: Telephony Gateway package: see What's in the Box (page 10) for a list of items in the package. Coaxial cable (coax): This is a round cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV.
Chapter 3: Getting Started Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection. Wall-mounting Bracket (optional): if you want to wall-mount your Telephony Gateway, you need to obtain two drywall anchors or wood screws and order a wall-mounting bracket from your cable company.
Chapter 3: Getting Started CPU: P4, 3GHz or faster RAM: 1GB or greater Hard drive: 7200 RPM or faster Ethernet: Gig-E (1000BaseT) Windows Windows XP , Windows Vista, Windows 7, or Windows 8. A supported Ethernet or wireless LAN connection must be available. Mac OS System 7.5 to Mac OS 9.2 (Open Transport recommended) or Mac OS X. A supported Ethernet or wireless LAN connection must be available. Linux/Unix Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel.
Chapter 3: Getting Started About this Manual This manual covers the Touchstone TG1652G Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. 1. Model Number 2. Security Label What about Security Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system.
Chapter 3: Getting Started Avoid providing web or file-sharing services over your Telephony Gateway. Besides certain vulnerability problems, most cable companies prohibit running servers on consumer-level accounts and may suspend your account for violating your terms of service. Use the cable company’s mail servers for sending email. Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users (some are shipped open by default).
Chapter 3: Getting Started Wireless Wireless access lets you connect additional (wireless-capable) devices to Telephony Gateway. The 802.11 wireless LAN standard allows one or more computers to access the TG1652G using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet. Note: You can use the wireless connection if your computer has a built-in or aftermarket plugin wireless adapter.
Chapter 4 Battery Installation and Removal Introduction The TG1652G Telephony Gateway supports a Lithium-Ion backup battery to provide continued telephone service during power outages. The battery backup is not intended to take the place of AC power. Note: For safety and regulatory purposes, batteries are shipped outside of the Telephony Gateway and must be installed.
Chapter 4: Battery Installation and Removal Refer to Basic Battery Installation and Replacement (page 18). Your cable company may include a backup battery with your Telephony Gateway. You can order any of the batteries shown here at http://yourbroadbandstore.com/ Basic Battery Installation and Replacement This model of the Telephony Gateway has the ability to provide continued telephone service during power outages. The battery backup is not intended to take the place of AC power.
Chapter 4: Battery Installation and Removal 2. Hold the battery pack so that the guides on the battery align with the slots on the Telephony Gateway and slide the battery into the bay. 1 - Battery Slots 2 - Battery Guides Note: Batteries will not insert completely into the Telephony Gateway if not oriented correctly. The battery should slide into the bay without significant force. Line up the guides on the battery with the slots in the battery bay. 3.
Chapter 4: Battery Installation and Removal Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordinances. Extended Battery Installation and Replacement This model of the Telephony Gateway has the ability to provide continued telephone service during power outages. The battery backup is not intended to take the place of AC power. Use this procedure to install or replace the backup battery. 1.
Chapter 4: Battery Installation and Removal 2. Hold the battery pack so that the guides on the battery align with the slots on the Telephony Gateway and slide the battery into the bay. 1 - Battery Slots 2 - Battery Guides 3 - Battery Pull Strap Note: Batteries will not insert completely into the Telephony Gateway if not oriented correctly. The battery should slide into the bay without significant force.
Chapter 4: Battery Installation and Removal 1 - Battery Compartment 2 - Receiver Slot 3 - Hinge Tab Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordinances. Release 16 STANDARD 1.3 October 2015 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
Chapter 5 Installing and Connecting your Telephony Gateway Before you start, make sure that: You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. You have all the Items You Need (page 11). Cable, phone, and power outlets are available near the computer. If a cable outlet is not conveniently located, your cable company can install a new one.
Chapter 5: Installing and Connecting your Telephony Gateway Front Panel The front of the Telephony Gateway has the following indicators. 1. WPS Button/LED: begins associating the Telephony Gateway with a wireless device. LED indicates Wireless Protected Setup (WPS) is active. 2. Power: indicates whether AC power is available to the unit. 3. US/DS: indicates upstream/downstream connectivity. 4. Online: indicates internet data transmission status. 5. 2.4 GHz: indicates the status of the 2.
Chapter 5: Installing and Connecting your Telephony Gateway Rear Panel The rear of the Telephony Gateway has the following connectors and controls. 1. Reset button: resets the Telephony Gateway as if you power cycled the unit. Use a pointed non-metallic object to press this button. 2. Telephone 1: connector for the first phone line. 3. Telephone 2: connector for the second phone line. 4. USB: USB host connector - future support for external USB devices 5.
Chapter 5: Installing and Connecting your Telephony Gateway Is a cable jack available? For best performance, keep the number of splitters between the jack and cable drop to a minimum. Each splitter attenuates (reduces) the signal available to the Telephony Gateway. A large number of splitters can slow down the Internet connection and even affect your telephone service.
Chapter 5: Installing and Connecting your Telephony Gateway Mounting the Telephony Gateway You can either mount the Telephony Gateway on a wall or place it on a desktop. For wallmount applications, you can mount the Telephony Gateway with the indicators facing upward (vertical) or to the side (horizontal).
Chapter 5: Installing and Connecting your Telephony Gateway 2. Drill holes for the mounting screws through the marked locations. 3. If using drywall anchors, set them into the wall. Then, drive the screws into the wall leaving a gap of about 1/8” (3 mm) between the screw head and the wall. If not using anchors, just drive the screws. 4.
Chapter 5: Installing and Connecting your Telephony Gateway 6. Proceed to Connecting the Telephony Gateway (page 30). Desktop Mounting Instructions 1. Position the Telephony Gateway so that: it stands vertically on its base (Do not lay it flat on its side.) air flows freely around it the back faces the nearest wall it will not fall to the floor if bumped or moved the ventilation holes on the sides of the unit are not blocked 2. Proceed to Connecting the Telephony Gateway (page 30).
Chapter 5: Installing and Connecting your Telephony Gateway Connecting the Telephony Gateway WARNING Risk of injury or equipment damage Connecting the Telephony Gateway to the home’s existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltage. Cancelation of telephone service is not adequate.
Chapter 5: Installing and Connecting your Telephony Gateway 3. Connect one end of the Ethernet cable to any Ethernet port on the back of the Telephony Gateway, (5) and the other end to the Ethernet port on a computer, hub, or broadband router. Note: If you are connecting to a computer, use the Ethernet cable included in the Telephony Gateway package. 4. Connect one end of the telephone cable to the telephone port on the back of the Telephony Gateway (2 or 3). Connect the other end to the telephone.
Chapter 5: Installing and Connecting your Telephony Gateway WPS (Wireless Protected Setup), activate WPS on your computer or client device and the TG1652G simultaneously to easily set up your system security. If you need to modify the Telephony Gateway’s default wireless security settings, or if you want to configure any other wireless LAN settings, refer to the following instructions. Accessing the Configuration Interface Follow these steps to access the configuration interface.
Chapter 5: Installing and Connecting your Telephony Gateway Area Connection” for an Ethernet connection. Next click the Details button (Windows Vista or Windows 7), or click the Support tab and then the Details button (Windows XP). The “Physical Address” line shows the MAC address. MacOS X: open System Preferences and click the Network icon. To find the Ethernet MAC address, select Built-in Ethernet from the Show drop-down, then click the Ethernet tab. The “Ethernet ID” field shows the MAC address.
Chapter 5: Installing and Connecting your Telephony Gateway Note: Refer to the Finding the MAC Address of a Computer (page 32) for information on determining the MAC address of your computer. Keyword and Web Site Filtering: You can add a list of keywords and web sites that you want to block. To add a keyword or web site to the list, click the respective Add button. To delete a keyword or web site from the list, first click its check box and then click the Delete button.
Chapter 6 Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Telephony Gateway.
Chapter 6: Configuring Your Ethernet Connection 2. 3. 4. 5. 6. 7. The Network Connection window displays a list of LAN connections and associated network adapters. Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. Click Properties. Select TCP/IP by clicking it one time. Then click Properties. Click the General tab. Then click Obtain an IP address automatically and click OK.
Chapter 6: Configuring Your Ethernet Connection 4. Click Local Area Connection to open the Status window. 5. Click Properties to open the Properties window. 6. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6 (TCP/IPv6) and click Properties to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays. 7.
Chapter 7 Using the Telephony Gateway This chapter describes the controls and features available on the Telephony Gateway, and covers basic troubleshooting procedures. Setting up Your Computer to Use the Telephony Gateway (page 38) Indicator Lights for the TG1652G (page 39) Using the Reset Button (page 42) Setting up Your Computer to Use the Telephony Gateway Follow the instructions in the information packet supplied by your cable company.
Chapter 7: Using the Telephony Gateway Indicator Lights for the TG1652G The Telephony Gateway has LED indicator lights to assist in troubleshooting. 1. WPS Button/LED 2. Power 3. US/DS 4. Online 5. 2.4 GHz Wi-Fi 6. 5 GHz Wi-Fi 7. Tel 1 8. Tel 2 9. Battery Wiring Problems If the Telephony Gateway begins flashing all its lights for more than 10 seconds, this indicates a problem with the telephone wiring — the red and green wires may be shorted (touching), or there may be undesired voltage on the lines.
Chapter 7: Using the Telephony Gateway Mode Ethernet (LEDs on rear panel connector) 2.
Chapter 7: Using the Telephony Gateway Mode Power US/DS Online Battery No AC Power, Battery Installed Flash Off Off Off = Battery power Flash = Battery bad No AC Power, No Battery Off Off Off Off Firmware Upgrade On Flash On (normal operation) Note 1: Your cable company may configure the Telephony Gateway to always display the US/DS indicator in green regardless of the connection speed or swap the meaning (speed indication) of yellow and green.
Chapter 7: Using the Telephony Gateway Note: The US/DS indicator flashes yellow during startup, and turns green if the Telephony Gateway establishes an ultra-high speed connection. For some cable companies these colors may be reversed.
Chapter 7: Using the Telephony Gateway Use a pointed non-metallic object to press this button. The Reset button is recessed to prevent accidental resets. 1. Reset button 2. Telephone 1 3. Telephone 2 4. USB 5. Ethernet (1 - 4) 6. Cable 7. Power Resetting the Router to Factory Defaults To reset the router to factory defaults, press and hold the Reset button on the back of the Telephony Gateway for more than fifteen seconds.
Chapter 7: Using the Telephony Gateway 3. Press the Reset button; the Power light should turn on immediately. Note: If the Telephony Gateway does not turn on the battery may be dead. Release 16 STANDARD 1.3 October 2015 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
Chapter 8 Troubleshooting The Telephony Gateway is plugged in, but the Power light is Off Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel.
Chapter 8: Troubleshooting I'm not getting on the Internet (Wireless) Check the indicator lights, see Using the Telephony Gateway (page 38) — the Wi-Fi light should be on. Does your connection utility discover your wireless LAN? If you turned off “Broadcast SSID” you need to manually enter the name of your wireless LAN in the connection utility. Change your security mode to “disabled”. Enable one of the other security modes as soon as you find the problem.
Chapter 8: Troubleshooting If not, check the coax connection at the Telephony Gateway and the wall. Ensure they are connected and tight. If they are and you do not have dial tone, contact your service provider. If the Online LED is lit, go to the next step. 3. Is the Telephone (Tel 1 or Tel 2) LED lit? If not, phone service has not been set up on that line. Contact your service provider. If it is blinking, there is a phone off hook somewhere in the house. Find that phone and hang it up.
Glossary A Amp-Hour A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour. C Category 5e (Cat5e) A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connections. When purchasing Ethernet cables, always look for Category 5e cable. Coaxial cable (coax) A thin wire, used to connect your television and Telephony Gateway to the cable TV system. You can buy coax from any electronics retailer and many discount stores.
EuroDOCSIS Hub The European version of DOCSIS. A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. Event An informational message used for monitoring network status. F F-connector The type of connector used on coax cable. There are two common types of Fconnector, slip-on and screw-on. Use coax with screw-on connectors for connecting your Telephony Gateway.
P S Protocol Splitter A set of rules and formats that determines the communication behavior of network entities at a given layer. A small box with three cable connectors: one input and two outputs. You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Telephony Gateway. You can buy a splitter from any electronics retailer and most discount stores.
may refer to this as the return path or reverse path. W WEP Wired Equivalent Privacy. A common standard for encrypting data sent over a wireless LAN. WPA Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Release 16 STANDARD 1.3 October 2015 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
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