Touchstone TG1652 Telephony Gateway User Guide Release 16 STANDARD 1.
Touchstone TG1652 Telephony Gateway User Guide Release 16 STANDARD 1.2 ARRIS Copyrights and Trademarks ©ARRIS Enterprises, Inc. 2015 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”).
Table of Contents Chapter 1. Overview.............................................................................. 5 Introduction.................................................................................................5 Chapter 2. Getting Support...................................................................... 6 Chapter 3. Safety Requirements ............................................................... 7 FCC Part 15 ......................................................................
Making Your Parental Control Settings ......................................................... 27 Chapter 6. Configuring Your Ethernet Connection ........................................ 29 Requirements ............................................................................................. 29 How to use this Chapter ................................................................................ 29 TCP/IP Configuration for Windows XP................................................................
Chapter 1 Overview Introduction Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TG1652 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.
Chapter 1: Getting Support Installation is simple and your cable company will provide assistance to you for any special requirements. Getting Support If you need assistance with your ARRIS product please contact your cable company. For additional technical information and product User Guides please visit the ARRIS Support website at www.arris.com/consumer (http://www.arris.com/consumer). Release 16 STANDARD 1.2 August 2015 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
Chapter 2 Safety Requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages.
Chapter 2: Safety Requirements The shield of the coaxial cable must be connected to earth (grounded) at the entrance to the building in accordance with applicable national electrical installation codes. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820.
Chapter 2: Safety Requirements WARNING Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. RF Exposure This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 7.9 inches (20cm) between the radiator and your body.
Chapter 3 Getting Started About Your New Touchstone TG1652 Telephony Gateway The Touchstone TG1652 Telephony Gateway is DOCSIS compliant with the following features: Speed: much faster than dialup or ISDN service; up to sixteen times faster than DOCSIS 2.0 cable modems. Convenience: supports Ethernet and 802.
Chapter 3: Getting Started Items You Need If you are installing the Telephony Gateway yourself, make sure you have the following items on hand before continuing: Telephony Gateway package: see What’s in the Box? for a list of items in the package. Coaxial cable (coax): This is a round cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV.
Chapter 3: Getting Started Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection. Wall-mounting Bracket (optional): if you want to wall-mount your Telephony Gateway, you need to obtain two drywall anchors or wood screws and order a wallmounting bracket from your cable company.
Chapter 3: Getting Started Recommended Hardware The following hardware configuration is recommended. Computers not meeting this configuration can still work with the TG1652, but may not be able to make maximum use of TG1652 throughput. CPU: P4, 3GHz or faster RAM: 1GB or greater Hard drive: 7200 RPM or faster Ethernet: Gig-E (1000BaseT) Windows Windows XP , Windows Vista, Windows 7, or Windows 8. A supported Ethernet or wireless LAN connection must be available. MacOS System 7.
Chapter 3: Getting Started About this Manual This manual covers the Touchstone TG1652 Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. 1. Model Number 2. Security Label What about Security Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system.
Chapter 3: Getting Started Use the cable company’s mail servers for sending email. Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users (some are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam. If you have an open proxy, your cable company may suspend your account to protect the rest of the network.
Chapter 3: Getting Started Note: You can use the wireless connection if your computer has a built-in or aftermarket plug-in wireless adapter. To learn more about which wireless hardware works best with your computer, see your computer dealer. Both If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Release 16 STANDARD 1.
Chapter 4 Installing and Connecting your Telephony Gateway Before you start, make sure that: You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. You have all the Items You Need (page 11). Cable, phone, and power outlets are available near the computer. If a cable outlet is not conveniently located, your cable company can install a new one.
Chapter 4: Installing and Connecting your Telephony Gateway Front Panel The front of the Telephony Gateway has the following indicators. 1. Power: indicates whether AC power is available to the unit. 2. US/DS: indicates upstream/downstream connectivity. 3. Online: indicates internet data transmission status. 4. 2.4 GHz: indicates the status of the 2.4 GHz wireless LAN. 5. 5 GHz: indicates the status of the 5 GHz wireless LAN. 6. Tel 1: indicates the status of telephone line 1. 7.
Chapter 4: Installing and Connecting your Telephony Gateway Rear Panel The rear of the Telephony Gateway has the following connectors and controls. 1. Reset button: resets the Telephony Gateway as if you power cycled the unit. Use a pointed non-metallic object to press this button. 2. Telephone 1: connector for the first phone line. 3. Telephone 2: connector for the second phone line. 4. Ethernet (1 - 4): connectors for use with a computer LAN port. 5. Cable: connector for the coaxial cable. 6.
Chapter 4: Installing and Connecting your Telephony Gateway Is a cable jack available? For best performance, keep the number of splitters between the jack and cable drop to a minimum. Each splitter attenuates (reduces) the signal available to the Telephony Gateway. A large number of splitters can slow down the Internet connection and even affect your telephone service.
Chapter 4: Installing and Connecting your Telephony Gateway Mounting the Telephony Gateway You can either mount the Telephony Gateway on a wall or place it on a desktop. For wallmount applications, you can mount the Telephony Gateway with the indicators facing upward (vertical) or to the side (horizontal).
Chapter 4: Installing and Connecting your Telephony Gateway 2. Drill holes for the mounting screws through the marked locations. 3. If using drywall anchors, set them into the wall. Then, drive the screws into the wall leaving a gap of about 1/8” (3 mm) between the screw head and the wall. If not using anchors, just drive the screws. 4.
Chapter 4: Installing and Connecting your Telephony Gateway 6. Proceed to Connecting the Telephony Gateway. Desktop Mounting Instructions 1. Position the Telephony Gateway so that: it stands vertically on its base (Do not lay it flat on its side.) air flows freely around it the back faces the nearest wall it will not fall to the floor if bumped or moved the ventilation holes on the sides of the unit are not blocked 2. Proceed to Connecting the Telephony Gateway. Release 16 STANDARD 1.
Chapter 4: Installing and Connecting your Telephony Gateway Connecting the Telephony Gateway WARNING Risk of injury or equipment damage Connecting the Telephony Gateway to the home’s existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltage. Cancelation of telephone service is not adequate.
Chapter 4: Installing and Connecting your Telephony Gateway 3. Connect one end of the Ethernet cable to any Ethernet port on the back of the Telephony Gateway, (4) and the other end to the Ethernet port on a computer, hub, or broadband router. Note: If you are connecting to a computer, use the Ethernet cable included in the Telephony Gateway package. 4. Connect one end of the telephone cable to the telephone port on the back of the Telephony Gateway (2 or 3). Connect the other end to the telephone.
Chapter 4: Installing and Connecting your Telephony Gateway Accessing the Configuration Interface Follow these steps to access the configuration interface. You should have already set up the TG1652 as described in Installing and Connecting your Telephony Gateway (page 17). 1.
Chapter 4: Installing and Connecting your Telephony Gateway Airport from the Show drop-down, then click the Airport tab. The “Airport ID” field shows the MAC address. Linux: open a shell window and type /sbin/ifconfig (and press Enter). The wireless interface is eth1 (unless there is no Ethernet adapter, in which case the interface is eth0). Making Your Parental Control Settings Follow these steps to set up your Parental Controls: 1.
Chapter 4: Installing and Connecting your Telephony Gateway You can add a list of keywords and web sites that you want to block. To add a keyword or web site to the list, click the respective Add button. To delete a keyword or web site from the list, first click its check box and then click the Delete button. Add Keyword Filter Dialog Box Add Web Site Filter Dialog Box Adding a Keyword or Web Site Filter a. Enter the keyword in the Keyword field or web site URL address in the Web Site field. b.
Chapter 5 Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Telephony Gateway.
Chapter 5: Configuring Your Ethernet Connection 1. From the computer, select Start > Settings > Control Panel and double-click Network Connections in the Control Panel. The Network Connection window displays a list of LAN connections and associated network adapters. 2. Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. 3. Click Properties. 4. Select TCP/IP by clicking it one time. Then click Properties. 5.
Chapter 5: Configuring Your Ethernet Connection 1. Open the Windows Control Panel. 2. Click Network and Internet. 3. Click Network and Sharing Center. 4. Click Local Area Connection to open the Status window. 5. Click Properties to open the Properties window. 6. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6 (TCP/IPv6) and click Properties to configure TCP/IPv6.
Chapter 6 Using the Telephony Gateway This chapter describes the controls and features available on the Telephony Gateway, and covers basic troubleshooting procedures. Setting up Your Computer to Use the Telephony Gateway (page 32) Indicator Lights for the TG1652 Using the Reset Button Setting up Your Computer to Use the Telephony Gateway Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer.
Chapter 6: Using the Telephony Gateway Indicator Lights for the TG1652 The Telephony Gateway has LED indicator lights to assist in troubleshooting. 1. Power 2. US/DS 3. Online 4. 2.4 GHz Wi-Fi 5. 5 GHz Wi-Fi 6. Tel 1 7. Tel 2 8. WPS Button/LED 9. USB Wiring Problems If the Telephony Gateway begins flashing all its lights for more than 10 seconds, this indicates a problem with the telephone wiring — the red and green wires may be shorted (touching), or there may be undesired voltage on the lines.
Chapter 6: Using the Telephony Gateway Mode Ethernet (LEDs on rear panel connector) 2.
Chapter 6: Using the Telephony Gateway Note 1: Your cable company may configure the Telephony Gateway to always display the US/DS indicator in green regardless of the connection speed or swap the meaning (speed indication) of yellow and green. Patterns: Startup Sequence The following tables show the Telephony Gateway light patterns during each phase of the startup sequence. There are two phases of startup; the telephony phase and the cable modem phase. Both are outlined below.
Chapter 6: Using the Telephony Gateway US/DS Online Description Off Upstream acquisition in progress acquisition starts) Fast Flash (3/second) Slow Flash (during acquisition) On On (when modem IP address obtained) Upstream acquisition completed, ready for service Using the Reset Button Use the Reset button (1), on the back of the Telephony Gateway, to reset the modem and perform initialization as if you power cycled the unit.
Chapter 6: Using the Telephony Gateway 1. Reset button 2. Telephone 1 3. Telephone 2 4. Ethernet (1 - 4) 5. Cable 6. Power Resetting the Router to Factory Defaults To reset the router to factory defaults, press and hold the Reset button on the back of the Telephony Gateway for more than fifteen seconds. This restores the wireless setup configuration and router configuration parameters to the factory defaults. You may need to do this if a misconfiguration has locked out all access. Release 16 STANDARD 1.
Chapter 7 Troubleshooting The Telephony Gateway is plugged in, but the Power light is Off Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel.
Chapter 7: Troubleshooting I'm not getting on the Internet (Wireless) Check the indicator lights, see Using the Telephony Gateway (page 32) — the Wi-Fi light should be on. Does your connection utility discover your wireless LAN? If you turned off “Broadcast SSID” you need to manually enter the name of your wireless LAN in the connection utility. Change your security mode to “disabled”. Enable one of the other security modes as soon as you find the problem.
Chapter 7: Troubleshooting If not, phone service has not been set up on that line. Contact your service provider. If it is blinking, there is a phone off hook somewhere in the house. Find that phone and hang it up. If it is lit, go to the next step. 4. Is the phone plugged directly into the Telephony Gateway? Make sure the phone is plugged into the port on the back of the Telephony Gateway labeled “Tel 1” for line 1, and “Tel 2” for line 2. If so, try a different phone.
Glossary DNS and TFTP) needed by a device connecting to the network. DHCP allows the cable company to configure your computer’s networking software for you. A Amp-Hour A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour. C Category 5e (Cat5e) A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connections. When purchasing Ethernet cables, always look for Category 5e cable.
F F-connector The type of connector used on coax cable. There are two common types of Fconnector, slip-on and screw-on. Use coax with screw-on connectors for connecting your Telephony Gateway. Firewall A hardware or software device that prevents unauthorized access to a private network from the Internet. The TG1652 provides a built-in firewall. G Gateway The device, usually a router, that connects devices on a given IP subnet to other IP subnets. H Headend The “central office” in an HFC network.
keeps copies of popular web pages; the proxy can send you those pages instead of fetching them directly from the web site, resulting in faster page loading and less network congestion. or Telephony Gateway into a switched outlet to avoid disruptions. T TCP/IP R RF Abbreviation for Radio Frequency. Some literature refers to coax as “RF cable” and the connectors as “RF connectors.” RJ-11 A standard 2-conductor modular connector, commonly used in North America for connecting telephones.
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