FT DR A SURFboard® SBG7400AC2 Wireless Gateway User Guide January 2017 Copyright 2017, ARRIS Enterprises, LLC. All rights reserved.
ARRIS Copyrights and Trademarks © 2017 ARRIS Enterprises, LLC. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, LLC (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
Table of Contents 1. Safety and Regulatory Information .......................................................................... 4 Important Safety Instructions............................................................................................ 4 FCC Statements.................................................................................................................. 6 Wireless LAN Information..................................................................................................
Chapter 1 Safety and Regulatory Information Important Safety Instructions FT Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.
Chapter 1: Safety and Regulatory Information Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord. Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet. Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. Place this device on a stable surface.
Chapter 1: Safety and Regulatory Information Note to CATV System Installer — This reminder is provided to call the CATV system installer’s attention to Section 820.93 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield must be connected to the grounding system of the building, as close to the point of cable entry as practical. FCC Statements FCC Interference Statement Reorient or relocate the receiving antenna.
Chapter 1: Safety and Regulatory Information The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user. Wireless LAN Information Note: This applies to devices that provide Wi-Fi capability.
Chapter 1: Safety and Regulatory Information Security Warning: This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. For more information on how to protect your network, see Protecting & Monitoring Your Wireless Network (page 42) in this guide for more information or visit the ARRIS Support website at www.arris.com/consumers.
Chapter 2 Getting Started Introduction FT Welcome to the next generation of ultra high-speed wireless gateways. The ARRIS SURFboard® SBG7400AC2 is a combination DOCSIS 3.0® cable modem and four-port Ethernet router with Wi-Fi. It uses DOCSIS 3.0 technology to provide ultra high-speed Internet access on your home network. Using the connection capabilities of the gateway, you can connect your computer and other devices via the four Ethernet ports or the two different Wireless connections.
Chapter 2: Getting Started Description Software License & Regulatory Card Contains safety and regulatory information, software license, and warranty for the gateway. Support Information Card Provides contact information for obtaining technical support assistance with any issues you may have with your SURFboard device. SBG7400AC2 Quick Start Guide Provides basic information for installing the gateway and setting up a secure wireless connection on your home network.
Chapter 2: Getting Started Contact Information DR A FT For technical support and additional ARRIS product information: Visit the ARRIS Support website: www.arris.com/consumers (http://www.arris.com/consumers) Call ARRIS Technical Support: 1-877-466-8646 PN 365-095-31684 x.1 Copyright 2017, ARRIS Enterprises, LLC. All rights reserved.
Chapter 3 Product Overview Front Panel Updated graphic will be added DR A FT in the next document draft. Figure 1: SBG7400AC2 Front View Table 2. SBG7400AC2 Front Panel LED Icons LED Icon Blinking On (Solid) Not applicable – icon does not blink. Green: Power is properly connected. Scanning for an upstream (send) or downstream (receive) channel connection. Green: Non-bonded upstream or downstream channel is connected. Scanning for an Internet connection.
Chapter 3: Product Overview LED Icon Blinking On (Solid) Green: Wi-Fi enabled with encrypted/unencrypted wireless data activity. Green: Any of the following applies: Amber: WPS Pairing process is underway between the SBG7400AC2 and a WPS-enabled wireless device. 2.4 GHz wireless connection is made between the SBG7400AC2 and another Wi-Fi enabled wireless device on your home network; for example, Wi-Fi telephone, tablet, or laptop.
Chapter 3: Product Overview FT Rear Panel SBG7400AC2 Rear View DR A Figure 2: Table 3. SBG7400AC2 Rear Panel Ports & Connectors Port Name Reset Button Description Recessed button located on the back of your SBG7400AC2 can be used to either reboot your gateway or reset your gateway configuration settings. To reboot (or restart) your SBG7400AC2: 1. Insert the end of a paper clip or other small object with a narrow tip into the Reset opening on the back of your SBG7400AC2. 2.
Chapter 3: Product Overview Port Name Description Reset Button (Continued) WARNING! Resetting the gateway configuration settings to the factory defaults will also delete your custom gateway configuration, including your user password, wireless network name (SSID), and other configuration settings. You should first back up your gateway configuration files before resetting your gateway.
Chapter 3: Product Overview Gateway Label Updated graphic will be added in the next DR A FT document draft. Figure 3: Sample SBG7400AC2 Gateway Label The gateway label is located on the bottom of the SBG7400AC2. It contains the gateway information that you may need when contacting your service provider or ARRIS Technical Support (page 11). To receive Internet service, contact your service provider for assistance.
Chapter 4 Installing the Gateway FT Caution: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Connect the SBG7400AC2 to Your Computer DR A Before installing your SBG7400AC2: Check with your service provider (or local cable company) to ensure broadband cable service is available in your area.
FT Chapter 4: Installing the Gateway Figure 4: SBG7400AC2 Connection Diagram DR A 1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (not included). 2. Connect the other end of the coaxial cable to the Cable connector on the rear of the SBG7400AC2. Use your hand to tighten the connectors to avoid damaging them. 3. Connect the Ethernet cable to an available Ethernet port on the rear of the SBG7400AC2. 4.
Chapter 4: Installing the Gateway FT Note: Your service provider may allow for automatic activation, which will automatically launch their own special website on your computer when you open a web browser. 3. After the SBG7400AC2 is provisioned (or activated), open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on your computer. 4. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter. The ARRIS website should open.
Chapter 5 Warranty Information SURFboard SBG7400AC2 Wireless Gateway ARRIS Enterprises, LLC ("ARRIS") DR A FT Retail Purchasers: If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B) with respect to Software, (i) the media on which the Software is provided will be free from defects in mat
Chapter 5: Warranty Information ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES "AS IS" ANY SOFTWARE SUPPLIED BY 3RD PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION ("WARRANTY INFORMATION"), THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE.
FT DR A Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.
